X1 Kinect keeps on turning off

By techbeck
in Xbox

 Share

Recommended Posts

Grand Master

TAZMINATOR

Posted
Posted

Buy a standalone kinect from the store and test it... if it has same problem.. then it could be something else in the console or whatever it is...  you can take it back for refund.

If no problems on new kinect, then your old one is damaged. You can either keep the new one or take it back. 

Not sure where you are located at but here is a link:

http://www.bestbuy.com/site/microsoft-xbox-one-kinect-sensor-black/8462033.p?id=1219336313412&skuId=8462033

Grand Master

techbeck

Posted
  • Author
Posted

So that narrows it down to these things:

A. A fan in the Kinect that isn't spinning fast enough or even at all if it isn't getting power when triggered by the temperature system, if that is even working.

B. A Kinect internal power regulator issue/fault with its other control electronics

C. Something wrong with the supply voltage and data bus on the dedicated Kinect port from the Xbox One. This we can't test for as you don't have another known working Kinect to test on your console, but is a possibility.

Ah, I love this job :)

 

Ok so a couple days ago I actually went in to settings and turned off the kinect.  I kept the kinect connected to the back of the console.  Just turned the kinect back in in settings and it power right up.  Waiting for it to go off.

Mentor

Anthony Tosie Veteran

Posted
  • Veteran
Posted

I had the same problem for several weeks before doing everything imaginable to fix it. I did a full reset (10 seconds, also resets while making sure the sleep mode isn't on), unplugged the Kinect multiple times, recalibrated it, everything. It's now been working for a month, and I'm not quite sure what fixed my problem (if it is indeed fixed) since I did so many things. Like you, I was getting the notification that the Kinect was unplugged in one of the corners of my screen (top right, I believe), and it wouldn't recognize voice prompts or display any lights whatsoever.

Grand Master

techbeck

Posted
  • Author
Posted

 

ok, so last time it disconnected I unpluged it and took some compressed and blew out the connection port on the back, the console, and the kinect.  It was a little dusty but not bad  Dust did not shoot our or anything.  It has now been on for an hour and it is still working.  Of course as soon as I post this, probably will disconnect again, 

If it does disconnect again, I am going to do a factory reset to make sure I have tried everything.  If a factory reset does not work, then I am going to get the kinect replaced.

I had the same problem for several weeks before doing everything imaginable to fix it. I did a full reset (10 seconds, also resets while making sure the sleep mode isn't on), unplugged the Kinect multiple times, recalibrated it, everything. It's now been working for a month, and I'm not quite sure what fixed my problem (if it is indeed fixed) since I did so many things. Like you, I was getting the notification that the Kinect was unplugged in one of the corners of my screen (top right, I believe), and it wouldn't recognize voice prompts or display any lights whatsoever.

Yea, what is happening to me.

Grand Master

techbeck

Posted
  • Author
Posted

Ok, when I went to bed last night, the kinect was still on and working 100 percent for 7hrs.  Normally it would shut off after 10 - 30 minutes. So maybe cleaning it out with the compressed air worked (knock on wood).  Just tried it in a whim since someone else posted that fixed their problem.  We shall see in about 9hrs or so when I get home.  Did not have a chance to test it before I left for work.

Grand Master

MikeChipshop Member

Posted
  • Member
Posted

Yea, what is happening to me.

Add me to the list too.

About four months ago mine started doing the same thing, and on random occasions would still work. 
I'll try cleaning it out later and see if it makes a difference.

Grand Master

123456789A

Posted
Posted

Mine did the same thing.  Turned off when the console was in standby.  Always did that but this is a bigger issue.  The console does not even see the connect attached.

Are you sure your power brick is ok? I had different issues but after replacing it, they went away.

Grand Master

techbeck

Posted
  • Author
Posted (edited)

 

Add me to the list too.

About four months ago mine started doing the same thing, and on random occasions would still work. 
I'll try cleaning it out later and see if it makes a difference.

May want to try the following as well if you have not.  This fixed it for a lot of people....

1) Press/hold the XBOX logo the console for 10 seconds or until the X1 turns completely off.

2) Unplug the power from the back of the console and the wall and then unplug the kinect.

3) Make sure the light on the power brick is off (this may take a min or 2) and then plug the power back in leaving the kinect disconnected.

4) Power up the X1 and then got to Settings/Kinect.  From here it will tell you to plug in your Kinect.  May take a few seconds but the Kinect should power up and you should see that it is working.

 

Also, heard reports that plugging the X1 in to a power strip will cause issues and needs to be plugged in to the wall.  People are staying that the power brick for the X1 has built in power protection.  Not sure on that really.  And not sure if cleaning it out will fix my issue either.  Just saw a couple reports that it did.  If it is working when I get home in several hours, that is a good sign.

Grand Master

techbeck

Posted
  • Author
Posted

Are you sure your power brick is ok? I had different issues but after replacing it, they went away.

What issues were you having?  Everything else on the X1 works just fine and from what I have been seeing the past 2 years worth of posts, never was it mentioned that the power brick could be the cause of the kinect issues.  Not saying it couldnt be and is something to check if all else fails.

Grand Master

123456789A

Posted
Posted

What issues were you having?  Everything else on the X1 works just fine and from what I have been seeing the past 2 years worth of posts, never was it mentioned that the power brick could be the cause of the kinect issues.  Not saying it couldnt be and is something to check if all else fails.

I was having connectivity issues, like the controllers would disconnect and wifi would drop out all the time.

Mentor

Tidosho

Posted
Posted

People are staying that the power brick for the X1 has built in power protection.  Not sure on that really.  And not sure if cleaning it out will fix my issue either.  Just saw a couple reports that it did.  If it is working when I get home in several hours, that is a good sign.

It's a switchmode supply, they have overvoltage, undervoltage, and surge protection up to 4000V. There's also a fan and heatsink in it too, so cleaning it out will help.

As with a PC, a dodgy PSU can cause all sorts of weird issues. If the output is fluctuating because the internal regulation is dodgy you'll notice it when the console's under moderate load. They're really good supplies though, a LOT better than the ones in the PS4. The reason MS kept them external all this time is because they're really advanced microcontrolled supplies, whereas Sony have to keep the size down to keep it internal.

Grand Master

MikeChipshop Member

Posted
  • Member
Posted

May want to try the following as well if you have not.  This fixed it for a lot of people....

1) Press/hold the XBOX logo the console for 10 seconds or until the X1 turns completely off.

2) Unplug the power from the back of the console and the wall and then unplug the kinect.

3) Make sure the light on the power brick is off (this may take a min or 2) and then plug the power back in leaving the kinect disconnected.

4) Power up the X1 and then got to Settings/Kinect.  From here it will tell you to plug in your Kinect.  May take a few seconds but the Kinect should power up and you should see that it is working.

 

Also, heard reports that plugging the X1 in to a power strip will cause issues and needs to be plugged in to the wall.  People are staying that the power brick for the X1 has built in power protection.  Not sure on that really.  And not sure if cleaning it out will fix my issue either.  Just saw a couple reports that it did.  If it is working when I get home in several hours, that is a good sign.

That first list is one of the things i first tried, to no avail. Pretty much tried everything you have to except cleaning it out.
I'm not sure on the power strip thing, i'll have a look when i'm home as i can;t remember if it's directly plugged in to the wall or an extension.

One thing i was pondering was damaged cabling, or cable interference. I used to help build recording studios and found a huge amount of issues with cable cross talk. Maybe the mass of cables behind my TV isn't helping? I'll have a sort out later.

Grand Master

techbeck

Posted
  • Author
Posted

Well, 48hrs and it worked perfectly and then turned off again.  So did a factory reset and now I am watching it turn off, on, off, on, off, on.  Cycled like that 4 times in the past 5min.  So I will probably put in a request to get it replaced in the next day or so.  Sucks but I have exhausted all my options.

Grand Master

SnoopZ

Posted
Posted

Well, 48hrs and it worked perfectly and then turned off again.  So did a factory reset and now I am watching it turn off, on, off, on, off, on.  Cycled like that 4 times in the past 5min.  So I will probably put in a request to get it replaced in the next day or so.  Sucks but I have exhausted all my options.

Can you try it on someone elses Xbox One and try theirs on yours incase it is the Xbox itself that has gone ###### up?

Grand Master

techbeck

Posted
  • Author
Posted

Can you try it on someone elses Xbox One and try theirs on yours incase it is the Xbox itself that has gone ###### up?

Unless someone wants to send me their kinect, I dont know anyone close to me that has one I can use to test.  But everything I have read over the reports the past couple years on this issue states it is the kinect, not the console.  Its a well known issue.

Oddly enough, after it power on and off several times, it is now been on or over an hour.

Grand Master

techbeck

Posted
  • Author
Posted

Well, this topic apparently jinxed me. After about a month of it working with no problems, it's now gone back to not working until I unplug and plug it back in several times (if lucky

Sucks.  What is odd is mine went from going off every 10 min after a hard reset, to every 2 days.  Like clockwork.  I may be borrowing a kinect for a few days from a coworkers son and hopefully I can to test and make sure it is the kinect.  If i get another kinect to test with, will report results back here.  Otherwise, going to bite the bullet and get it exchanged for $70 and hope that is the problem.

Grand Master

techbeck

Posted
  • Author
Posted

So, no luck in borrowing another kinect.  Think i am going to wait for another update or to see if I get in to the preview program before I replace it.  Still seems to stay off for 2 days, then go off.  What is odd is that it has been off the past couple of days and just turned back on last night.  Fun fun fun

Grand Master

techbeck

Posted
  • Author
Posted

Appears to be working better after the 9/9/15 update.  Tho it doesnt look like the updated had anything to do with it  Been on a lot more lately.  Making me think it is a software issue.  Going to wait to get the kinect replaced.  Weird tho.

This topic is now closed to further replies.
 Share
Go to topic listing

  • Posts

    • An actual cosmic "Eye of Sauron" had been looking straight at us all along

      By +Edouard · Posted

      @Sayan...I have defended you at various points as I hope you know. This headline however is utter trash...shame on you sir!
    • An actual cosmic "Eye of Sauron" had been looking straight at us all along

      By hellowalkman · Posted

      An actual cosmic "Eye of Sauron" had been looking straight at us all along by Sayan Sen Image by Kovin P. Vasquez via Pexels | Not representative An international team of researchers has solved a long-standing mystery surrounding a distant blazar known as PKS 1424+240, helping explain why it produces some of the brightest high-energy gamma rays and cosmic neutrinos ever observed despite appearing to have a relatively slow-moving jet. The findings were published on June 6 in Astronomy & Astrophysics Letters. The study addresses a broader challenge in astrophysics: understanding how extreme cosmic objects accelerate particles to very high energies and produce very high-energy (VHE) photons and neutrinos. PKS 1424+240 is located billions of light-years from Earth. It has attracted attention for years because it is both a powerful source of VHE gamma rays and the brightest known neutrino-emitting blazar in the sky, according to observations by the IceCube Neutrino Observatory. It is also associated with one of the strongest peaks in IceCube's nine-year neutrino sky map A blazar is a type of active galactic nucleus powered by a supermassive black hole that pulls in surrounding matter and launches jets of plasma moving close to the speed of light. What makes blazars unique is their orientation. One of their jets points almost directly toward Earth, making them appear exceptionally bright across the electromagnetic spectrum and allowing scientists to study some of the most extreme physical processes in the Universe. The scientists exclaimed it's like the 'Eye of Sauron' in deep space. Usually, the brightest gamma-ray-emitting blazars are expected to have jets that appear to move very quickly. However, radio observations of PKS 1424+240 suggested that its jet was moving much more slowly, creating a contradiction that became part of a long-running problem known as the "Doppler factor crisis." To investigate, researchers analyzed 15 years of observations from the Very Long Baseline Array (VLBA), a network of 10 radio antennas spread across the continental United States, Hawaii and St. Croix. Using a technique called Very Long Baseline Interferometry (VLBI), astronomers combine signals from widely separated radio telescopes to create a virtual Earth-sized telescope capable of revealing extremely fine details. The team combined 42 polarization-sensitive radio images collected between 2009 and 2025, creating a much deeper and more detailed view of the jet than had previously been possible. The observations were carried out as part of MOJAVE (Monitoring Of Jets in Active galactic nuclei with VLBA Experiments), a long-running program that studies the brightness, polarization and magnetic field structures of jets produced by active galaxies. The project aims to better understand how activity near supermassive black holes is linked to high-energy radiation and neutrino emission. “When we reconstructed the image, it looked absolutely stunning,” said Yuri Kovalev, lead author of the study and Principal Investigator of the European Research Council-funded MuSES project at the Max Planck Institute for Radio Astronomy. “We have never seen anything quite like it — a near-perfect toroidal magnetic field with a jet, pointing straight at us.” The image revealed an unusual geometry. The researchers found that Earth lies almost directly in line with the jet, with a viewing angle of less than 0.6 degrees. In simple terms, astronomers are looking almost straight down the jet. This turned out to be the key to the mystery. Because the jet is aimed almost directly at Earth, a relativistic effect called Doppler boosting dramatically increases its apparent brightness. The study found that this effect boosts the emission by a factor of about 30 while also making the jet appear slower than it actually is. “This alignment causes a boost in brightness by a factor of 30 or more,” said Jack Livingston, a co-author at the Max Planck Institute for Radio Astronomy. “At the same time, the jet appears to move slowly due to projection effects — a classic optical illusion.” The nearly head-on view also gave scientists a rare look at the jet's magnetic field. Using polarized radio signals, they detected a clear toroidal, or doughnut-shaped, magnetic field component. The observations suggest the jet carries an electric current and that its magnetic field helps launch, shape and stabilize the flow of plasma. Researchers believe this magnetic structure may also play a key role in accelerating particles to energies high enough to produce both gamma rays and neutrinos. “Solving this puzzle confirms that active galactic nuclei with supermassive black holes are not only powerful accelerators of electrons, but also of protons — the origin of the observed high-energy neutrinos,” Kovalev said. The research was conducted under the MuSES (Multi-messenger Studies of Energetic Sources) project, which investigates how active galactic nuclei accelerate particles and generate different cosmic signals, including light and neutrinos. Scientists say understanding how protons are accelerated and linked to neutrino production remains one of the major unanswered questions in astrophysics. The findings help explain why some blazars can appear to have slow jets while still producing extremely bright high-energy emissions. More broadly, the study strengthens the link between relativistic jets, magnetic fields, gamma rays and high-energy neutrinos. Researchers say the results provide new clues about how some of the Universe's most powerful natural particle accelerators work and offer important insights for multimessenger astronomy, which combines different types of cosmic signals to study extreme events in space. Source: European Research Council, EDP Sciences This article was generated with some help from AI and reviewed by an editor. Under Section 107 of the Copyright Act 1976, this material is used for the purpose of news reporting. Fair use is a use permitted by copyright statute that might otherwise be infringing.
    • What browser do you prefer to use, and why?

      By AnotherITguy · Posted

      Edge
    • Classic Outlook vs New Outlook — Which one do you prefer and why?

      By AnotherITguy · Posted

      Gotenks98 is right... Outlook (new) is absolute trash. Doesn't Mozilla have an Enterprise Version of Firebird?
    • Microsoft Weekly: Surface Laptop Ultra, Windows 11 context menus, Build 2026 recap, and more

      By TarasBuria · Posted

      Microsoft Weekly: Surface Laptop Ultra, Windows 11 context menus, Build 2026 recap, and more by Taras Buria This week's news recap is here, with Microsoft announcing the new Surface Laptop Ultra, fresh chips from NVIDIA for Windows on ARM, a no-build week, fixes for Windows 11's context menus, gaming news, reviews, and more. Quick links: Windows 10 and 11 Windows Insider Program Updates are available Reviews are in Gaming news Great deals to check Windows 11 and Windows 10 Here, we talk about everything happening around Microsoft's latest operating system in the Stable channel and preview builds: new features, removed features, controversies, bugs, interesting findings, and more. And, of course, you may find a word or two about older versions. At Computex 2026, together with NVIDIA, Microsoft announced the Surface Laptop Ultra, its most powerful laptop to date, powered by NVIDIA's RTX Spark processor. Details about this computer are currently scarce, as Microsoft has only revealed certain parts of its specs. So far, we know that the computer has a 15-inch mini-LED display, a rich set of ports, a powerful processor, and all-day battery life. It also comes with a new wallpaper, which you can already download here in full resolution. The Surface Laptop Studio is not the only NVIDIA-powered Surface, which Microsoft unveiled this week. At Build 2026, the company also debuted the Surface RTX Spark Dev Box, an odd-shaped desktop with a 20-core NVIDIA Grace CPU and an NVIDIA Blackwell RTX GPU with 6,144 CUDA cores and fifth-generation Tensor Cores with FP4 precision, connected via the NVIDIA NVLink-C2C chip-to-chip interconnect for high performance. According to Microsoft, it can run models with up to 120 billion parameters locally without relying on cloud GPU infrastructure. These two new Surface devices are likely to cost quite a lot, and for those who need a more affordable device, Microsoft is preparing the next-gen Qualcomm-powered Surface Pro and Surface Laptop. This week, details about these two devices leaked in plenty of detail. Other announcements at Build 2026 include the following: Microsoft unveils new security tools for IT admins and developers building AI products Microsoft announces Scout, an OpenClaw-powered personal agent for enterprise customers Microsoft unveils MAI-Thinking-1 reasoning and MAI-Code-1 coding models Microsoft announced a new Windows 11 native command-line utility Microsoft unveils Majorana 2 quantum chip, accelerating commercial timeline to 2029 Microsoft believes that AI agents will eventually replace apps through Project Solara Microsoft introduces Web IQ, a Bing-powered search system built for AI agents Last week, Microsoft released a new Experimental build, which introduced a major Start menu upgrade. It now lets you toggle off specific parts of the menu without affecting other features, resize the menu, and hide additional UI elements. We published a closer look here, so if you want to know what Microsoft is cooking without enrolling in the Insider program and installing unstable builds, check it out. Speaking of new features, many users are very annoyed about the way Microsoft delivers them. Recently, a frustrated user shared their experience with gradual rollouts, and even Microsoft engineers admitted there is a flaw in the system that prevents new features from applying properly. One of those new features includes the ability to uninstall AI models in Windows 11 with a single click. Windows 11 is finally getting fixes for its slow context menus. Marcus Ash from Microsoft confirmed that the company is working on fixing Windows 11's context menus. Reworked context menus are going to be faster, simpler by default, and "configurable to what you use most." According to Marcus, Microsoft will share more details soon. Windows Insider Program Windows 11 preview builds, released last week, are now available for download as standalone ISO files. These days, Microsoft regularly pushes new images, allowing users to clean-install its recent Windows 11 preview builds faster and easier. If you want to try the latest Windows 11 features without jumping through the Windows Update hoops, get those new images here. Sadly, Microsoft did not release new Windows 11 preview builds this week. Come back next time. Updates are available This section covers software, firmware, and other notable updates (released and coming soon) delivering new features, security fixes, improvements, patches, and more from Microsoft and third parties. Microsoft is preparing new features for Teams. Later this month, the messenger will receive a new download manager with auto-dismissing notifications, reducing clutter and making the overall experience less annoying when dealing with downloads. Mozilla released Firefox 151.0.3, a new bug-fixing update for the browser. It is a small release, which fixes problems with pasting into text fields and the oversized VPN button on the toolbar. The update is now available for all users in the Release channel. Here are other updates and releases you may find interesting: VS Code 1.123 introduces massive upgrades for persistent AI developer workflows Microsoft OneDrive is getting a simple yet much-needed feature Microsoft faces heat after quietly blocking promised Office features on Apple systems Microsoft resumes forced Copilot app installation on some Windows PCs Browser vendors pen an open letter to Microsoft, saying "enough is enough" Here are the latest drivers and firmware updates released this week: AMD Radeon Software 26.6.1 with optimizations for F1 25: 2026 Season, World of Tanks: HEAT, and various bug fixes. Reviews are in Here is the hardware and software we reviewed this week Steven Parker dropped more mini PC reviews this week. GEEKOM Air12 2026 Edition is a low-power, affordable computer with an Intel Tiger Lake Pentium Gold processor, up to 16GB of memory, and 512GB of storage, costing just $349. It is light, quiet, energy efficient, and has modern ports on the front. However, the front-facing USB Type-C is data-only, and there are some quirks with the computer's memory, so check out the full review. The AMD RX 9070 GRE has been released worldwide, and we published a benchmark review comparing this powerful graphics card to the RX 9070 XT, 7800 XT, the NVIDIA RTX 5070, and RTX 4070. It has solid, balanced performance, plenty of RAM, and low temperatures, but watch out for mediocre ray tracing performance and not the best efficiency. Also, we reviewed the Cuktech 10 Ultra, a compact, high-power charger with four ports and a big display full of various stats. This tiny charger can pull nearly 120W and spread that power according to each connected device's needs. It also comes with a high-quality 240W cable, three power modes, and retractable prongs. The best part? It is quite affordable, just make sure you have an outlet placed in the right spot to benefit from the built-in display. On the gaming side Learn about upcoming game releases, Xbox rumors, new hardware, software updates, freebies, deals, discounts, and more. Do you remember the ASUS ROG Xbox Ally, Microsoft's first handheld console designed in partnership with ASUS? This week, ASUS revealed a new version of the device to celebrate twenty years of its Republic of Gamers brand. The new ROG Xbox Ally X20 features an OLED display, a transforming D-Pad, TMR sticks, and other changes. However, the chip inside the console is still the same. Forza Horizon 6 launched last month to critical acclaim, but the game will soon have a new rival made by those who used to work on Forza Horizon titles. Mike Brown from Maverick Games announced Clutch, an upcoming racing game with a story-driven campaign, deep car customization, and rich multiplayer. The game is coming to PC, Xbox Series X|S, and PlayStation 5 in Spring 2027. The next update for Minecraft now has a release date. This week, Mojang announced that Chaos Cubed will be available on June 16, 2026. In addition, Mojang published a teaser of the next Minecraft movie. A Minecraft Movie Squared has now been confirmed for a release somewhere in 2027. NVIDIA GeForce Now is getting 18 new games in June. Those include Jurassic World Evolution 3, Fatekeeper, GOALS, Gothic 1 Remake, NTE: Neverness to Everness, and more. If you are a Game Pass subscriber, you can also get new games soon: Persona 5 Royal, Starseeker: Astroneer Expeditions, and more are coming to the service this month. Sumer Game Fest 2026 happened this week, where we saw plenty of new games, including Alien Isolation 2, Final Fantasy VII Remake Part 3, Gen Atlas from the Shadow of the Colossus creator, a new Cuphead game in 8-bit style, a new expansion for Mafia: The Old Country, and more. Finally, here are this week's Weekend PC Game Deals, full of discounts and the latest freebies from the Epic Games Store. Other gaming news includes the following: God of War Laufey announced, introducing Kratos' wife as the new protagonist Ori studio's No Rest for the Wicked 1.0 release and console plans announced Microsoft launches Godot Sample to streamline Xbox PC game development on the engine Great deals to check Every week, we cover many deals on different hardware and software. The following discounts are still available, so check them out. You might find something you want or need. Samsung 990 PRO SSD 2TB NVMe - $389.99 | 39% off Sonos Sub 4 - Wireless Subwoofer - $759 | 16% off Logitech MX Creative Console - $159.99 | 20% off This link will take you to other issues of the Microsoft Weekly series. You can also support Neowin by registering for a free member account or subscribing for extra member benefits, along with an ad-free tier option.

  • Recent Achievements

    • Reacting Well
      X-No-file earned a badge
      Reacting Well
    • One Month Later
      pestcontrol46 earned a badge
      One Month Later
    • Week One Done
      pestcontrol46 earned a badge
      Week One Done
    • Week One Done
      JKR earned a badge
      Week One Done
    • Rookie
      moog19 went up a rank
      Rookie

  • Popular Contributors

    1. 1
      +primortal
      510
    2. 2
      PsYcHoKiLLa
      273
    3. 3
      Skyfrog
      75
    4. 4
      +Edouard
      71
    5. 5
      FloatingFatMan
      68
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!