Apple Made to Pay $1,800 After Data Loss During iPhone Repair

[shyamji]

Quote

Apple has been made to pay £1,200 ($1,800) in damages after Apple store accidentally deleted all the data from a customer’s iPhone during repair. Deric White, 68, had honeymoon photos and 15 years’ worth of contacts on his iPhone 5 before taking it to the Apple Store with a technical fault.

iPhone Owner was initially asking for £7,000, then reduced his demands to £1,000.

Apple refused to settle the case out of court, and so it was forced to pay White £1,200 instead, plus £773 in court costs.

 

Via Craxworld

[neufuse Veteran]

shouldn't of gotten anything! you are made fully aware that data could be lost during a repair at an apple store and any tech repair store for that matter

 

and I want to know how he had 15yrs of contracts on a phone that isn't more then a couple years old, where did he store the contacts before that?     why doesn't he still have that "backup" of them? that would be his own stupidity if he got rid of his old storage system or backup of contacts

[BobSlob]

2 minutes ago, neufuse said:

shouldn't of gotten anything! you are made fully aware that data could be lost during a repair at an apple store and any tech repair store for that matter

 

and I want to know how he had 15yrs of contracts on a phone that isn't more then a couple years old, where did he store the contacts before that?     why doesn't he still have that "backup" of them? that would be his own stupidity if he got rid of his old storage system or backup of contacts

Maybe, or maybe not, he was aware that data could be lost. Maybe Apple just took his phone, wiped it and gave it back without explaining to him?

 

Don't assume everyone is as tech-savvy as you, especially people pushing 70.

[neufuse Veteran]

1 minute ago, BobSlob said:

Maybe, or maybe not, he was aware that data could be lost. Maybe Apple just took his phone, wiped it and gave it back without explaining to him?

 

Don't assume everyone is as tech-savvy as you, especially people pushing 70.

ignorance isn't allowed in court, you can't claim ignorance to not knowing what happened if you where given terms of service you were made fully aware of what could happen... if the guy at his age had a child come in and use his computer to download warez / copyright material, guess what, still his fault... can't claim I'm old I didn't know a computer could do that or someone could do that with my computer...

[BobSlob]

3 minutes ago, neufuse said:

ignorance isn't allowed in court, you can't claim ignorance to not knowing what happened if you where given terms of service you were made fully aware of what could happen... if the guy at his age had a child come in and use his computer to download warez / copyright material, guess what, still his fault... can't claim I'm old I didn't know a computer could do that or someone could do that with my computer...

Well, the courts just proved you wrong. They were ordered to pay damages resulting from accidentally deleting images during the repair.

[episode]

12 minutes ago, BobSlob said:

Maybe, or maybe not, he was aware that data could be lost. Maybe Apple just took his phone, wiped it and gave it back without explaining to him?

 

Don't assume everyone is as tech-savvy as you, especially people pushing 70.

At least here in the US, they have a spiel they need to go through, which includes telling you they may wipe the phone. You also sign an e-doc saying you acknowledge this.

[Depicus]

To be fair this was a Small Claims Court case so really the bottom of the court system and it does not allow costs for legal representation. Not a surprise he won as the lower courts can deal more with sympathy than facts or law. I suspect Apple will just write it off rather than risk the publicity of appealing and often this is why small courts and publicity can do more than facts and law ever can.

[neufuse Veteran]

49 minutes ago, BobSlob said:

Well, the courts just proved you wrong. They were ordered to pay damages resulting from accidentally deleting images during the repair.

court was still wrong, since it wasn't a trial the defendant (apple) couldn't do much to put an end to it though

[devHead]

1 hour ago, neufuse said:

shouldn't of gotten anything!

Shouldn't have gotten anything.  Yikes, no one knows English anymore.

Apparently, the Apple customer service rep didn't ask about any data on the device until after they had already wiped it.  They should have (or should've, but not should of) stated it before they even started doing anything with the phone.

[dipsylalapo Supervisor]

4 minutes ago, devHead said:

Shouldn't have gotten anything.  Yikes, no one knows English anymore.

Apparently, the Apple customer service rep didn't ask about any data on the device until after they had already wiped it.  They should have (or should've, but not should of) stated it before they even started doing anything with the phone.

I don't understand what's so difficult to understand about this. Seeing all the comments on the front page

 

I can completely understand if the rep asked the man about his data/backup before wiping, but it doesn't seem like he did. Surely this makes the rep at fault, and Apple need to cough up. How much the data is valued at is something else....but bottom line. Apple rep did something they shouldn't have and now they need to face the consequences

[devHead]

2 minutes ago, dipsylalapo said:

I don't understand what's so difficult to understand about this. Seeing all the comments on the front page

 

I can completely understand if the rep asked the man about his data/backup before wiping, but it doesn't seem like he did. Surely this makes the rep at fault, and Apple need to cough up. How much the data is valued at is something else....but bottom line. Apple rep did something they shouldn't have and now they need to face the consequences

Exactly!