amazon address verification help !

[Eng]

hello guys,

i'm writing this with all hope to find anyone anybody 
to help me in my problem with amazon

before a month from now 
i received an email from amazon
specially from this email ( address-verification@amazon.com ‎  )
that my account is (ON HOLD)
this is the email :
********************************************************************************
hello,

You will not be able to access your account or place orders with us until we confirm your billing details for your Card ending in XX.

At your earliest convenience, please send the information below to our secure fax line:

-- A copy of your statement for the payment card that you used, including the billing address
-- The last two digits of the payment card
-- Your name, phone number, and email address

You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification

We will convert your fax to a secure electronic image.

To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this matter.

You can expect a response from us within 24 hours of sending your fax.

Sincerely,

Juan B
Account Specialist
http://www.amazon.com

***************************************************************************************************************
so i opened my MS WORD and write all the needed information and i put a snapshot for the card statement from my ONLINE bank service
all these information in one page and printed it and sent it by FAX to amazon as they required from me .

then i received this email 
***************************************************************************************************************

Hello,

We received your fax, but it did not contain the information we need to confirm your billing details. Please fax us a copy of a recent billing statement for your Card ending in XX.

Your statement must include the following information:

-- The name on the account
-- The billing address on the account
-- The billing telephone number on the account
-- Your email address

You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification

We look forward to hearing from you.

Sincerely,

Raj Abhishek S
Account Specialist
http://www.amazon.com  
*****************************************************************************************************

so when i received this email i'm really shocked because the Fax contains the the required information 
i'm 100% sure about that it's copy paste from my online bank page 
and it's 100% like my information in amazon 
so i sent the fax again 
but i received the same response (LIKE a robot ) replying to me 
without any explanation why my fax rejected ??????????????
and why they didn't accept it  ?????????????
so i sent another formula from my bank statement by fax 
but it also rejected like the previous Faxes i was sent ???????????????

so i went to my bank 
they understand my problem and provide and official document contains the information that amazon need 
and give it to me to send it 
so i sent it 
but the really really shocking that 
is amazon rejected it like the previous faxes 
so WTH???? what  is amazon need more than official document signed from my bank it self ????????????????????!!!!!!!!!!!!!

i sent more than 10 faxes to amazon every fax cost me like 5$ so i wast more than 50$ for nothing !!!!!!

and the big problem is the i have more than 250$ in my gift card balance in this account !!!!!

you may see that is not a big amount of money 
but i'm student in the collage and i'm really really need that money 

so plz plz anyone help me ! 

[MikeChipshop Member]

Have you tried actually phoning them? Or live chat?
Can you not access the account? Could just be a scam email?

[Anibal P]

Yeah, sounds like a scam to me, go to the Amazon site, login, get help while on the site if it's really needed 

[xendrome]

I'd call my bank and have all my account stuff changed after you said this

 

  Quote

i'm 100% sure about that it's copy paste from my online bank page

Expand  

 

[Eng]

  On 02/01/2016 at 18:55, MikeChipshop said:

Have you tried actually phoning them? Or live chat?
Can you not access the account? Could just be a scam email?

Expand  

yeah ,sure 

more than 10 phone calls and at least 15 live chat 

the same reply  after the support check my account 

is your account is (ON HOLD ) 

you must send the fax 

and you will still do not have access to your account 

i changed my password many times it's changed successfully

but i still can't log  

 

  On 02/01/2016 at 20:30, Anibal P said:

Yeah, sounds like a scam to me, go to the Amazon site, login, get help while on the site if it's really needed 

Expand  

it's not scam the support confirm it 

this reply from amazon support 

after the support check my account 

your account is (ON HOLD ) 

you must send the fax 

and you will still do not have access to your account 

i changed my password many times it's changed successfully

but i still can't log  

  On 02/01/2016 at 20:48, xendrome said:

I'd call my bank and have all my account stuff changed after you said this

 

 

Expand  

it's not scam the support confirm it 

this reply from amazon support 

after the support check my account 

your account is (ON HOLD ) 

you must send the fax 

and you will still do not have access to your account 

i changed my password many times it's changed successfully

but i still can't log  

 

 

any help guys ?

[+Raze Subscriber²]

Wait you can't login, but can change your password?  Nope, I use Amazon extensively and you have to login to change anything.  And I'm concerned about your claim of contacting them by phone, they have always resolved any issue I've had, though there have only been a couple.  And live chat has given me credits on items purchased when there was a price decline.  Their customer service is the best I have experienced. 

[exotoxic]

Why would scammers send the user to a legitimate amazon url that contains a fax number and ask them to send a fax to it??