• 0

Error visiting host in one browser but not another?


Question

When trying to visit my webhost, Bluehost, in Firefox I get this error:

 

  Quote

The connection to the server was reset while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

Expand  

In Chrome the site loads fine and lets me login.

 

The is problematic right now because my site is having issues and I need to know if the issue is because of the Bluehost issue or my website itself.

19 answers to this question

Recommended Posts

  • 0
  On 08/05/2016 at 05:03, KatGamer said:

When trying to visit my webhost, Bluehost, in Firefox I get this error:

 

In Chrome the site loads fine and lets me login.

 

The is problematic right now because my site is having issues and I need to know if the issue is because of the Bluehost issue or my website itself.

Expand  

Do you have a link by chance? Do you use SSL?

  • 0

http://www.bluehost.com

 

I can't seem to actually visit http Bluehost because it keeps redirecting me to https.

 

My site is http://sierraplanet.com It is a Wordpress site and I believe WP uses SSL. The main site is back up now but I get a blank page when I try to go to the Wordpress admin page at http://sierraplanet.com/wp-admin/.

 

Going here http://sierraplanet.com/wp-login.php results in this error: ERROR: Cookies are blocked due to unexpected output. But my browser has cookies enabled, which was the problem WP's knowledgebase suggested.

 

I already tried live chat with Bluehost but I had a completely unhelpful agent who said he believed it was an issue with the theme or plugin (I hadn't changed anything so nothing should have gone down unless WP tried to auto-update). I would like to troubleshoot WP but I also can't get into my FTP and I don't know if that's also a Bluehost issue.

  • 0

Did you just recently upgrade your WP? I know today was v4.5.2 release.

 

Looks like your wp-admin index is corrupted or broken. Something failed to work right.

 

I just checked my WP Admin panel, and it shows completely different code.

 

Edit:

 

Right Click http://sierraplanet.com/wp-admin and choose "Inspect Element". It shows standard HTML Tags, nothing else.
Now, if you go to my testing WP site, and do the same, you'll notice a difference in code.

http://datascorner.com/gxstesting/wp-admin

  • 0

I did not but since I used Bluehost's automatic installer, I think it upgraded it for me. LIke I said, I can't get into my FTP. I will try Bluehost again, maybe I'll get a better representative this time.

  • 0
  On 08/05/2016 at 06:27, KatGamer said:

I did not but since I used Bluehost's automatic installer, I think it upgraded it for me. LIke I said, I can't get into my FTP. I will try Bluehost again, maybe I'll get a better representative this time.

Expand  

You'll laugh, but are you sure it's FTP, I make this mistake all the time. My hosts all use SFTP. I forget to change it all the time, and it never logs in. I'm at work, so I can't help too much more. They frown upon us using company resources for personal stuff.

 

I'd keep trying, if all else fails, I'd switch hosts.

  • 0

I just redownloaded Bluehost's FileZilla configuration data for Filezilla so it should all be accurate. I've never had to switch before.

 

Filezilla is also giving me a bluehost.com certificate error so I feel like they're having a problem.

  • 0
  On 08/05/2016 at 06:37, KatGamer said:

I just redownloaded Bluehost's FileZilla configuration data for Filezilla so it should all be accurate. I've never had to switch before.

 

Filezilla is also giving me a bluehost.com certificate error so I feel like they're having a problem.

Expand  

there's a special configuration? O.o that's new to me. Usually you just put the site address, port, and the FTP/SFTP/FTPS and your credentials and you're solid.

  • 0

 

 

  On 08/05/2016 at 07:02, BinaryData said:

there's a special configuration? O.o that's new to me. Usually you just put the site address, port, and the FTP/SFTP/FTPS and your credentials and you're solid.

Expand  

Well, I forgot that you have to go into Site Manager and set it to "Only use plain FTP (insecure)." Apparently you can no longer use Filezilla's QuickConnect bar because of some kind of change FZ made that makes it not work with Bluehost. I got in after that.

 

I got a much more helpful agent this time who managed to restore the last version of my site to fix it, and is trying to see if the auto-updates on Bluehost's part can be stopped.

 

As for not being able to access bluehost.com in Firefox he suggested I clear my cache and cookies, which I did, and that didn't fix the problem, so he's passing that on to his supervisors.

  • 0
  On 08/05/2016 at 07:05, KatGamer said:

 

 

Well, I forgot that you have to go into Site Manager and set it to "Only use plain FTP (insecure)." Apparently you can no longer use Filezilla's QuickConnect bar because of some kind of change FZ made that makes it not work with Bluehost. I got in after that.

 

I got a much more helpful agent this time who managed to restore the last version of my site to fix it, and is trying to see if the auto-updates on Bluehost's part can be stopped.

 

As for not being able to access bluehost.com in Firefox he suggested I clear my cache and cookies, which I did, and that didn't fix the problem, so he's passing that on to his supervisors.

Expand  

I can access Bluehost.com via FireFox, and I checked via my home computer, as well as my cellphone.

 

You should really look into SFTP, which is FTP over SSH (Secure Shell), just passing on advice I received from others here. Glad you got it to work, drives me nuts when I can't login to do something.

  • 0

"SFTP, which is FTP over SSH (Secure Shell)"

 

No not exactly...  SFTP is an extension to ssh..  Secure File Transfer Protocol.

https://en.wikipedia.org/wiki/SSH_File_Transfer_Protocol

 

Yes you can run ftp over a ssh connection via a tunnel - but they are completely different things...

 

The site works fine via http, but it has not been setup correctly for https -- so if your browser is trying to go to https then yeah its going to fail since the cert being presented is not correct for the domain in question.. You could always add an exception I guess

 

Unable to communicate securely with peer: requested domain name does not match the server's certificate.

 

 

wrongcert.png

 

  • 0
  On 08/05/2016 at 15:02, BudMan said:

"SFTP, which is FTP over SSH (Secure Shell)"

 

No not exactly...  SFTP is an extension to ssh..  Secure File Transfer Protocol.

https://en.wikipedia.org/wiki/SSH_File_Transfer_Protocol

 

Yes you can run ftp over a ssh connection via a tunnel - but they are completely different things...

 

 

Expand  

Oops. Should probably think a little harder before I type.

  • 0
  On 08/05/2016 at 15:02, BudMan said:

The site works fine via http, but it has not been setup correctly for https -- so if your browser is trying to go to https then yeah its going to fail since the cert being presented is not correct for the domain in question.. You could always add an exception I guess

 

Unable to communicate securely with peer: requested domain name does not match the server's certificate.

 

 

 

 

Expand  

I just came here certain that Firefox was broken because now I'm suddenly unable to access Paypal as well! Augh! Again, it's working fine in Chrome. I even tried restarting Firefox in Safe Mode and still can't load either site.

firefoxpaypal.png

  • 0

I just remembered something. When I got this laptop in January, and I first got online, I was having a problem accessing any secure site. even Google. Firefox and Chrome kept telling me the websites' security certificates had an issue. It turned out that somehow when I was setting up Windows 10, I'd missed the part where you set your date, time, and time zone, and so the websites were getting the wrong time from my computer. As soon as I set the time, the problem was gone.

 

However, the time is now set correctly and Chrome isn't having this problem. I wonder if something similar is going on with Firefox...?

  • 0
  On 11/05/2016 at 06:15, KatGamer said:

I just came here certain that Firefox was broken because now I'm suddenly unable to access Paypal as well! Augh! Again, it's working fine in Chrome. I even tried restarting Firefox in Safe Mode and still can't load either site.

firefoxpaypal.png

Expand  

Did you make any changes to your browser at all? Have you tried using Chrome?

  On 11/05/2016 at 06:22, KatGamer said:

I just remembered something. When I got this laptop in January, and I first got online, I was having a problem accessing any secure site. even Google. Firefox and Chrome kept telling me the websites' security certificates had an issue. It turned out that somehow when I was setting up Windows 10, I'd missed the part where you set your date, time, and time zone, and so the websites were getting the wrong time from my computer. As soon as I set the time, the problem was gone.

 

However, the time is now set correctly and Chrome isn't having this problem. I wonder if something similar is going on with Firefox...?

Expand  

Hmmm strange. It's definitely on your end because PayPal works just fine for me. Something in FireFox is configured improperly.

 

I'd clear your cache, and try to reload FireFox / Paypal

  • 0

Here is the thing... That is the not correct common name.. your on https://paypal.com which should of redirected you to www.paypal.com

 

commonname.png

 

Go to https://www.paypal.com does that work?

 

If you go to https://paypal.com you should get redirected to www.paypal.com if that fails then sure you could have a problem...  Next time stuff like this happens look in the advanced section, and even if you do not know what its saying - post that info!!

  • 0

I did try clearing my cache and cookies, forgot to mention.

 

So, BudMan, it's not redirecting properly when I type in paypal.com?

 

I guess I'll try to reinstall Firefox.

 

I did try clearing my cache and cookies, forgot to mention.

 

So, BudMan, it's not redirecting properly when I type in paypal.com?

 

I guess I'll try to reinstall Firefox.

 

  • 0

I'd try backing up your bookmarks, then going to about:support and pressing the Refresh Firefox... button to start with a new profile.

 

It's possible your list of authorities are messed up, and starting with a new profile *should* address that. Firefox uses its own CA store when compared to other browsers, hence why it may be working in other browsers and not Firefox.

  • 0

Well, that was crazy. I tried the "old fashioned" way of uninstalling Firefox and deleting my user folder and that didn't fix it, but your Refresh Firefox suggestion worked! Thanks!

This topic is now closed to further replies.
  • Posts

    • eM Client 10.3.2412.0 by Razvan Serea eM Client is a full featured e-mail client with a modern and easy to use interface. eM Client also offers calendar, tasks, contacts and chat. eM Client supports all major services including Gmail, Exchange, iCloud, and Outlook.com. You can easily import your data from most of the other e-mail clients. This includes Microsoft Outlook, Outlook Express, Windows Mail, Windows Live Mail, Thunderbird, The Bat and more. eM Client fully supports touch devices like touch-enabled laptops, tablets and hybrid devices. Use your email client easily in a modern way. eM Client PRO vs. Free version While the Free license allows you to set up the maximum of two accounts in the application, it is possible to add an unlimited number of accounts with the PRO license. The PRO license also enables you to use eM Client for commercial purposes. Commercial use is any activity that helps you make profit, the Free license therefore cannot be used in company settings or on personal computers for business correspondence. PRO users also gain access to the dedicated support system and to the licensing manager. eM Client has been fully optimized to run smoothly on Windows Vista, 7, 8, 10 and 11. eM Client 10.3.2412.0 changelog: Added support for invitation forwarding on IceWarp servers Moving message from POP3 account to local folders no longer deletes the message from POP3 server storage Fixed an issue with some spellcheck languages that might have caused crashes (hungarian, danish and more) Fixed a conflict between a shortcut for a new message with some special characters in some languages (ie. polish) More bug fixes Download: eM Client 10.3.2412 | 128.0 MB (Free, paid upgrade available) View: eM Client Website | eM Client Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • It sometimes comes down to leadership. Where Panos Panay was more about new features and strageic ads, the new lead for Windows seems to be more about fixing performance and consistency along with moving more components to the new settings app. Also for the first time, the Xbox team is allowed to play under the hood and tweaking the OS for what could be a Game Ready Edition. I like the new direction but it was a longer than expected journey.
    • my hard drive is all most full i have 100gig left .but i have a 2TB Expansion hardrive it said on back of the box that it dont need formatting ,how can i have windows updates to save to the 2tb hard drive,the drive is seagate HDD can  i put data of my full hardrive on to the 2TB HDD. I have windows 11 thank you nick
    • nah they were moved to trying to jam Copilot into everything now
  • Recent Achievements

    • Week One Done
      BlakeBringer earned a badge
      Week One Done
    • Week One Done
      Helen Shafer earned a badge
      Week One Done
    • First Post
      emptyother earned a badge
      First Post
    • Week One Done
      Crunchy6 earned a badge
      Week One Done
    • One Month Later
      KynanSEIT earned a badge
      One Month Later
  • Popular Contributors

    1. 1
      +primortal
      658
    2. 2
      ATLien_0
      269
    3. 3
      Michael Scrip
      234
    4. 4
      Steven P.
      164
    5. 5
      +FloatingFatMan
      152
  • Tell a friend

    Love Neowin? Tell a friend!