• 0

Error visiting host in one browser but not another?


Question

When trying to visit my webhost, Bluehost, in Firefox I get this error:

 

  Quote

The connection to the server was reset while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

Expand  

In Chrome the site loads fine and lets me login.

 

The is problematic right now because my site is having issues and I need to know if the issue is because of the Bluehost issue or my website itself.

19 answers to this question

Recommended Posts

  • 0
  On 08/05/2016 at 05:03, KatGamer said:

When trying to visit my webhost, Bluehost, in Firefox I get this error:

 

In Chrome the site loads fine and lets me login.

 

The is problematic right now because my site is having issues and I need to know if the issue is because of the Bluehost issue or my website itself.

Expand  

Do you have a link by chance? Do you use SSL?

  • 0

http://www.bluehost.com

 

I can't seem to actually visit http Bluehost because it keeps redirecting me to https.

 

My site is http://sierraplanet.com It is a Wordpress site and I believe WP uses SSL. The main site is back up now but I get a blank page when I try to go to the Wordpress admin page at http://sierraplanet.com/wp-admin/.

 

Going here http://sierraplanet.com/wp-login.php results in this error: ERROR: Cookies are blocked due to unexpected output. But my browser has cookies enabled, which was the problem WP's knowledgebase suggested.

 

I already tried live chat with Bluehost but I had a completely unhelpful agent who said he believed it was an issue with the theme or plugin (I hadn't changed anything so nothing should have gone down unless WP tried to auto-update). I would like to troubleshoot WP but I also can't get into my FTP and I don't know if that's also a Bluehost issue.

  • 0

Did you just recently upgrade your WP? I know today was v4.5.2 release.

 

Looks like your wp-admin index is corrupted or broken. Something failed to work right.

 

I just checked my WP Admin panel, and it shows completely different code.

 

Edit:

 

Right Click http://sierraplanet.com/wp-admin and choose "Inspect Element". It shows standard HTML Tags, nothing else.
Now, if you go to my testing WP site, and do the same, you'll notice a difference in code.

http://datascorner.com/gxstesting/wp-admin

  • 0

I did not but since I used Bluehost's automatic installer, I think it upgraded it for me. LIke I said, I can't get into my FTP. I will try Bluehost again, maybe I'll get a better representative this time.

  • 0
  On 08/05/2016 at 06:27, KatGamer said:

I did not but since I used Bluehost's automatic installer, I think it upgraded it for me. LIke I said, I can't get into my FTP. I will try Bluehost again, maybe I'll get a better representative this time.

Expand  

You'll laugh, but are you sure it's FTP, I make this mistake all the time. My hosts all use SFTP. I forget to change it all the time, and it never logs in. I'm at work, so I can't help too much more. They frown upon us using company resources for personal stuff.

 

I'd keep trying, if all else fails, I'd switch hosts.

  • 0

I just redownloaded Bluehost's FileZilla configuration data for Filezilla so it should all be accurate. I've never had to switch before.

 

Filezilla is also giving me a bluehost.com certificate error so I feel like they're having a problem.

  • 0
  On 08/05/2016 at 06:37, KatGamer said:

I just redownloaded Bluehost's FileZilla configuration data for Filezilla so it should all be accurate. I've never had to switch before.

 

Filezilla is also giving me a bluehost.com certificate error so I feel like they're having a problem.

Expand  

there's a special configuration? O.o that's new to me. Usually you just put the site address, port, and the FTP/SFTP/FTPS and your credentials and you're solid.

  • 0

 

 

  On 08/05/2016 at 07:02, BinaryData said:

there's a special configuration? O.o that's new to me. Usually you just put the site address, port, and the FTP/SFTP/FTPS and your credentials and you're solid.

Expand  

Well, I forgot that you have to go into Site Manager and set it to "Only use plain FTP (insecure)." Apparently you can no longer use Filezilla's QuickConnect bar because of some kind of change FZ made that makes it not work with Bluehost. I got in after that.

 

I got a much more helpful agent this time who managed to restore the last version of my site to fix it, and is trying to see if the auto-updates on Bluehost's part can be stopped.

 

As for not being able to access bluehost.com in Firefox he suggested I clear my cache and cookies, which I did, and that didn't fix the problem, so he's passing that on to his supervisors.

  • 0
  On 08/05/2016 at 07:05, KatGamer said:

 

 

Well, I forgot that you have to go into Site Manager and set it to "Only use plain FTP (insecure)." Apparently you can no longer use Filezilla's QuickConnect bar because of some kind of change FZ made that makes it not work with Bluehost. I got in after that.

 

I got a much more helpful agent this time who managed to restore the last version of my site to fix it, and is trying to see if the auto-updates on Bluehost's part can be stopped.

 

As for not being able to access bluehost.com in Firefox he suggested I clear my cache and cookies, which I did, and that didn't fix the problem, so he's passing that on to his supervisors.

Expand  

I can access Bluehost.com via FireFox, and I checked via my home computer, as well as my cellphone.

 

You should really look into SFTP, which is FTP over SSH (Secure Shell), just passing on advice I received from others here. Glad you got it to work, drives me nuts when I can't login to do something.

  • 0

"SFTP, which is FTP over SSH (Secure Shell)"

 

No not exactly...  SFTP is an extension to ssh..  Secure File Transfer Protocol.

https://en.wikipedia.org/wiki/SSH_File_Transfer_Protocol

 

Yes you can run ftp over a ssh connection via a tunnel - but they are completely different things...

 

The site works fine via http, but it has not been setup correctly for https -- so if your browser is trying to go to https then yeah its going to fail since the cert being presented is not correct for the domain in question.. You could always add an exception I guess

 

Unable to communicate securely with peer: requested domain name does not match the server's certificate.

 

 

wrongcert.png

 

  • 0
  On 08/05/2016 at 15:02, BudMan said:

"SFTP, which is FTP over SSH (Secure Shell)"

 

No not exactly...  SFTP is an extension to ssh..  Secure File Transfer Protocol.

https://en.wikipedia.org/wiki/SSH_File_Transfer_Protocol

 

Yes you can run ftp over a ssh connection via a tunnel - but they are completely different things...

 

 

Expand  

Oops. Should probably think a little harder before I type.

  • 0
  On 08/05/2016 at 15:02, BudMan said:

The site works fine via http, but it has not been setup correctly for https -- so if your browser is trying to go to https then yeah its going to fail since the cert being presented is not correct for the domain in question.. You could always add an exception I guess

 

Unable to communicate securely with peer: requested domain name does not match the server's certificate.

 

 

 

 

Expand  

I just came here certain that Firefox was broken because now I'm suddenly unable to access Paypal as well! Augh! Again, it's working fine in Chrome. I even tried restarting Firefox in Safe Mode and still can't load either site.

firefoxpaypal.png

  • 0

I just remembered something. When I got this laptop in January, and I first got online, I was having a problem accessing any secure site. even Google. Firefox and Chrome kept telling me the websites' security certificates had an issue. It turned out that somehow when I was setting up Windows 10, I'd missed the part where you set your date, time, and time zone, and so the websites were getting the wrong time from my computer. As soon as I set the time, the problem was gone.

 

However, the time is now set correctly and Chrome isn't having this problem. I wonder if something similar is going on with Firefox...?

  • 0
  On 11/05/2016 at 06:15, KatGamer said:

I just came here certain that Firefox was broken because now I'm suddenly unable to access Paypal as well! Augh! Again, it's working fine in Chrome. I even tried restarting Firefox in Safe Mode and still can't load either site.

firefoxpaypal.png

Expand  

Did you make any changes to your browser at all? Have you tried using Chrome?

  On 11/05/2016 at 06:22, KatGamer said:

I just remembered something. When I got this laptop in January, and I first got online, I was having a problem accessing any secure site. even Google. Firefox and Chrome kept telling me the websites' security certificates had an issue. It turned out that somehow when I was setting up Windows 10, I'd missed the part where you set your date, time, and time zone, and so the websites were getting the wrong time from my computer. As soon as I set the time, the problem was gone.

 

However, the time is now set correctly and Chrome isn't having this problem. I wonder if something similar is going on with Firefox...?

Expand  

Hmmm strange. It's definitely on your end because PayPal works just fine for me. Something in FireFox is configured improperly.

 

I'd clear your cache, and try to reload FireFox / Paypal

  • 0

Here is the thing... That is the not correct common name.. your on https://paypal.com which should of redirected you to www.paypal.com

 

commonname.png

 

Go to https://www.paypal.com does that work?

 

If you go to https://paypal.com you should get redirected to www.paypal.com if that fails then sure you could have a problem...  Next time stuff like this happens look in the advanced section, and even if you do not know what its saying - post that info!!

  • 0

I did try clearing my cache and cookies, forgot to mention.

 

So, BudMan, it's not redirecting properly when I type in paypal.com?

 

I guess I'll try to reinstall Firefox.

 

I did try clearing my cache and cookies, forgot to mention.

 

So, BudMan, it's not redirecting properly when I type in paypal.com?

 

I guess I'll try to reinstall Firefox.

 

  • 0

I'd try backing up your bookmarks, then going to about:support and pressing the Refresh Firefox... button to start with a new profile.

 

It's possible your list of authorities are messed up, and starting with a new profile *should* address that. Firefox uses its own CA store when compared to other browsers, hence why it may be working in other browsers and not Firefox.

  • 0

Well, that was crazy. I tried the "old fashioned" way of uninstalling Firefox and deleting my user folder and that didn't fix it, but your Refresh Firefox suggestion worked! Thanks!

This topic is now closed to further replies.
  • Posts

    • Weird, I was told on the last article that the Robotaxi was no far ahead of what Waymo has now. Seriously, what's the point of this if there is still a human driver? They get paid even less than a taxi driver? Do we still have to tip them?
    • Not $299 as it runs the same hardware SOC as the S25+ and ulltra and such but yes it should be cheaper like Maby $500
    • Apple releases massive slide deck to help children convince their parents to buy them a Mac by Usama Jawad The competition between Windows PCs, Apple Macs, and Chromebooks is fairly decent when it comes to the education sector. Chromebooks are typically priced very competitively but are sometimes underpowered. Windows offers wide compatibility with software but may increase overall licensing costs, and finally, Mac offers similar benefits to Windows coupled with premium hardware, but is the most expensive of the lot. That said, these are mostly generalizations and your mileage may vary according to your use-case. However, Apple is now ready to help children convince parents that a Mac is the best device for their educational needs. Over on its website, Apple has published "The Parent Presentation", which is an 81-page slide deck aimed at children in order to facilitate them in convincing their parents that they should buy their children a Mac. The slide deck is available in multiple formats including PowerPoint, Google Slides, and Keynote. Needless to say, the slide deck does serve a business purpose but it's also fairly humorous in tone. For example, slide 7 speaks from the point of view of the presenter (the child), saying that they'd love to take their parents to college with them but since that's not possible, they would like to take a Mac to college instead. Then, slide 11 talks about refers to "thoroughly researched evidence" that proves that a Mac is the superior option because it is durable, reliable, and "compatible with my major". You get the gist. That's not all though. Apple has released an accompanying YouTube video on the same topic by comedian Martin Herlihy, you can check it out below: Of course, it's quite unlikely that any child will actually use this slide deck to convince their parents. But it's all in good fun and makes for an interesting marketing gimmick. If you don't want to bother downloading the massive slide deck yourself, you can view it online in Google Slides too.
    • well if we go back in time to 2013 the LG G2 phone that i owned was the best on the market at the time 5.2" LCD 1080p display it had 4gb of Ram ( might have been 3GB ) android KitKat out of the box but was upgradable to Android 6.0 it had the best Built in Audio Dac 24bit/192khz playback Hi-Fi audio and a snapdragon 800 2.2ghz Quad core and 32gb of storage and the Camera was top notch at the time . but beyond that what help make it really good was a3,000mAh that allowed 20hrs of video playback and 26.7hrs of talk time and the Phone was only 5.45" (H) x 2.79" (W) x 0.35" (D) now compared to the galaxy S25 edge that is 158.2 x 75.6 x 5.8 so we have come along way since the LG G2 ( Miss that Phone) but i think the edge while yes smaller battery and camera is less still has its place and people who will buy it
  • Recent Achievements

    • Week One Done
      BlakeBringer earned a badge
      Week One Done
    • Week One Done
      Helen Shafer earned a badge
      Week One Done
    • First Post
      emptyother earned a badge
      First Post
    • Week One Done
      Crunchy6 earned a badge
      Week One Done
    • One Month Later
      KynanSEIT earned a badge
      One Month Later
  • Popular Contributors

    1. 1
      +primortal
      671
    2. 2
      ATLien_0
      274
    3. 3
      Michael Scrip
      234
    4. 4
      Steven P.
      165
    5. 5
      +FloatingFatMan
      158
  • Tell a friend

    Love Neowin? Tell a friend!