Gateway computer and Windows 10 upgrading

[jnelsoninjax]

A neighbor has an old Gateway system model SX2110G-UW308 and she was talking to me about an odd issue when she tried to upgrade to 10 from 8.1, she indicated that when the DVD (Win 10) was in and supposedly 'booting' nothing happened at all, the system just sat at the load screen and never went past it. Now when I look this model up on Gateway's support page it shows similar, but not the exact model as upgrade compatible.

So I'm wondering two things, number one: Can Win 10 be installed on this system? Number 2: If the answer is yes, the next part is how to go about doing that? Do I assume since it is not listed on Gateway then it can not be upgraded (or does it simply mean they won't support it?) or am I over thinking the whole situation?

[zhangm Supervisor]

Perhaps there is an issue with the DVD image or physical disk. Try installing from a USB drive?

[Circaflex]

If it is running 8, it will run windows 10. Some drivers will not be provided and youll have to install them manually or hope Windows update installs them. The only reason gateway would list it as incompatible is if they dont directly provide drivers, but that doesnt mean windows 10 cannot run on it.

 

Have your friend use the media creation tool to perform the upgrade. https://www.microsoft.com/en-us/software-download/windows10/

[Hum]

Maybe use the Windows 10  upgrade tool.

 

Download and burn your own DVD.  Maybe it will be more advanced.

[PGHammer]

Actually, download the image, but use RUFUS (http://rufus.akeo.ie) to create the install stick. I use the BIOS or UEFI-CSM mode when I'm not sure what the target computer will support; however, it DOES insure that it will bioot unless the target specifically does NOT support booting from a USB or CD/DVD - which hasn't applied to ANY Gateway since the brand started making laptops (back when they were not only still independent, but back when they still made both desktops AND portables in South Dakota - North Sioux City, South Dakota, in fact).

[jnelsoninjax]

OK an update:

It turned out that the system was running 8.0 not 8.1 and after she installed 8.1 she was able to upgrade the system to 10 using a dreamspark key that she had, so all in all it worked out!