PC either shutting itself down or does not wake from sleep...


Recommended Posts

Hey guys.  Just wondering what you might think the issue is with my PC.   My PC will either not wake from sleep or shut itself down without warning.

 

Some quick comments...

 

I recently took the parts from HTPC and built another PC with it.  The only new parts are...

 

New case

New RAM

1080 Nvidia

 

Before those upgrades, I had no issues whatsoever with the HTPC.   I thought it could be the RAM (needed to use XMP for the higher clocked speeds) but a new set made no difference as it just crashed again.

 

I'm not sure what else could be the problem at this point.  Could the PSU be bad now even though before the switch in parts it was working perfectly?  Maybe I need more wattage?  Thinking no but I'm not sure what's going on.  HTPC was using a 970

 

Specs...

 

i7 Haswell

16 GB Ram  - 2 sticks

Nvidia 1080

660 Platinum Season PSU

2 SSDs

2 Hard drives

On a Asus Z87-Plus

 

Temps seem great all around including the video card - 32C or less.

 

I'm really not sure what to do at this point besides keep buying new parts in the hopes I isolate the issue - ie the PSU is the next part.

 

UPDATE...

 

I checked this website and it seems like I should be fine wattage wise...

 

http://outervision.com/power-supply-calculator

 

 

First thing I'd do is take the 1080 out and use your onboard gpu if you've got one or even the 970. 

 

Eliminate the new items then start focusing on other items. 

Just now, AndyD said:

Should be 3 years old

Hmm, that's not usually old enough to start slipping. What are the detailed specs on the PS? 

 

Also, does it follow a pattern? Is it just wake from sleep and the occasional random shutdown?

 

I haven't really noticed pattern since the beginning.  At first, it seemed to shutdown every other day.  I then changed RAM timings to be based off XMP profile and thought everything was ok after two days not shutting down but then it happened again.   The red xs in the attached shows all the crashes but no distinction between not coming out of sleep or shutting down.

 

This is the PSU...

http://www.newegg.com/Product/Product.aspx?Item=N82E16817151121

 

and specs below

Capture.PNG

psu.PNG

2 minutes ago, Mindovermaster said:

What SSD and HDD's do you have? Brand and GB Size? Sounds to me like a software issue.

See below.   The drives have been working fine for a few years, though.

 

Kingston 120GB SSD

Toshiba 1TB SSD

WD 1TB Black Drive

WD 2TB Green Drive

 

specs.PNG

The sleep issue can be a software problem or the power supply.

 

When the system shuts down, is it a bluescreen or just instant power off? 

 

Are you getting lots of application crashes as well?

 

3 minutes ago, Joe User said:

The sleep issue can be a software problem or the power supply.

 

When the system shuts down, is it a bluescreen or just instant power off? 

 

Are you getting lots of application crashes as well?

 

 

No bluescreen - I just sometimes find that the PC is shut off completely.

 

Computer runs normally / no app crashing.   When I'm using the PC even for extended gaming periods it never shuts down and works normally.  No temp issues from any devices as well.  

 

It's only when the PC is left alone for some time / goes into sleep mode that the PC shuts down or doesn't wake up.

 

Just now, Mindovermaster said:

Could it be a BIOS issue? Maybe the battery is going bad? :/

Motherboard is about three years old - before moving around parts, the parts were working ok

 

Latest bios...also reapplied just in case.

 

Maybe loose cables?  I'll check that tonight.

Last question,  How many watts do you estimate that you're using?

 

I would check the cables, they're usually the first thing to cause random problems. If they're not connected well, the heating/cooling cycle can cause issues like this. But, I'm really leaning towards the power supply starting to go, even though it's a little young for this.

 

Edit: Wait, I missed the HTPC. Was this PS on 24/7 for 3 years?

 

46 minutes ago, Joe User said:

Last question,  How many watts do you estimate that you're using?

 

I would check the cables, they're usually the first thing to cause random problems. If they're not connected well, the heating/cooling cycle can cause issues like this. But, I'm really leaning towards the power supply starting to go, even though it's a little young for this.

 

Edit: Wait, I missed the HTPC. Was this PS on 24/7 for 3 years?

 

yeah, I'll probably do an RMA with Seasonic to rule it out.  The calculator on the website said 440watts.  

 

The HTPC was on standby almost all of the time unless I'm watching tv at night or playing a game.  I would say sleep 60% of the time in the last 3 years

 

And I'll check the cables too to be sure

I fail to see how a motherboard battery would be the possible cause of this. Did you update the BIOS when you upgraded the RAM to newer sticks? I just dealt with this for over a month on my x99 board and it was the BIOS causing the computer to suddenly shut down, at random. Reverting back to an older, known working BIOS solved it. I also experienced a similar situation on my home server and in the end, it was the power supply causing the computer to lose power and turn back on. I might have missed it, but does the computer stay turned off or does it reboot when you experience this problem? What model is your PSU?

 

NVM: i see it is the SS-660XP2. According to a trusted review, http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story6&reid=326, that is one EXCELLENT power supply. I guess it is possible the unit has started to go bad, but I think that would be unlikely. Have you tried running the computer with the bare minimum in terms of parts installed? Remove any extra drives from power, remove ODD from power, essentially just enough to use the computer and see if the issues decrease or go away completely?

 

EDIT #2, now that I read a little more. Try changing sleep states in the BIOS and maybe disable Fast Boot in your BIOS if there is an option and disable it within Windows.

 

EDIT #3; so it might be your PSU. Apparently after doing some digging, Seasonic and ASUS do not play well, specifically with sleep. ASUS refuses to acknowledge this issue and it has been present all the way back to the p67 chipset and z68 chipset. Some have said disabling hybrid boot/fast boot helps, and to turn off c6 and c7 sleep states. It seems to be an issue with Haswell chips and beyond, some power supplies were not compatible. According to Seasonic yours is 100% compatible, but some other boards I have found topics similar to yours. Switching brands of PSU seems to be the most recommended option. If it were me, I'd play with the sleep settings in the BIOS and see if that makes it any better.

 

Quote

"Even if the sleeping CPU is the only load on the +12V rail, most power supplies can handle a load this low. The potential problem comes up when there is still a substantial load on the power supply's non-primary rails (the +3.3V and +5V). If the load on these non-primary rails are above a certain threshold (which varies by PSU), the +12V can go out of spec (voltages greater than +12.6V). If the +12V is out of spec when the motherboard comes out of the sleep state, the PSU's protection may prevent the PSU from running and will cause the power supply to "latch off". This will require the user to cycle the power on their power supply using the power switch on the back of the unit.

Quote

The issue stems from Intel Haswell processors having a new ultra low-power state, called ZERO-load, that can cause some power supplies to fail when the CPU tries to return to a high-power state.

 

Ok thanks for the guidance.

 

The strange thing is that both the motherboard and psu have been for the last few years.  It's only after moving around the parts into a new case and adding some other new hardware that I started to run into issues.  Unless the psu + mobo + new 1080 is the problem.   I haven't had a chance to make sure the tables are all in properly but will do that tomorrow

13 hours ago, AndyD said:

Ok thanks for the guidance.

 

The strange thing is that both the motherboard and psu have been for the last few years.  It's only after moving around the parts into a new case and adding some other new hardware that I started to run into issues.  Unless the psu + mobo + new 1080 is the problem.   I haven't had a chance to make sure the tables are all in properly but will do that tomorrow

Yea, I figured the same, however a few of the other threads I found said the problem became worse and worse over time.

16 hours ago, AndyD said:

Ok thanks for the guidance.

 

The strange thing is that both the motherboard and psu have been for the last few years.  It's only after moving around the parts into a new case and adding some other new hardware that I started to run into issues.  Unless the psu + mobo + new 1080 is the problem.   I haven't had a chance to make sure the tables are all in properly but will do that tomorrow

Your power draw went up quite a bit with that video card, so the PSU is the most likely problem.  That's what I would swap first.

 

This is assuming no cable issues and something less obvious like your new case isn't accidentally touching the MB.

 

  • 3 weeks later...

So I haven't had an issue since Dec 26th.  Before that it was at least every other day and sometimes more than once a day.   I'm quite perplexed.

 

1)  I did check the cabling but the same day it happened again

 

2)  For whatever reason, I decided to switch the PSU cable I was using to the one that actually came with the power supply.   That was after #1

 

3)  I've updated Nvidia drivers and windows updates since then

 

Could #2 really be the reason?  Or maybe something was fixed in #3?   Not sure if I'm jinxing myself but hopefully I won't have this issue again.  I was very close to purchasing another PSU since Seasonic would not allow an advanced replacement.  Not sure if any companies do but next time I buy a PSU I will check to see if any do.

Hello,

 

Although it seems unlikely, I suppose it could be some kind of mechanical problem in the power supply cable, with wiring in it split, not making good contact with a connector or even shorting it.  Swap the cable, and wait to see if it happens again.

 

Regards,

 

Aryeh Goretsky

 

On 1/10/2017 at 2:19 AM, goretsky said:

Hello,

 

Although it seems unlikely, I suppose it could be some kind of mechanical problem in the power supply cable, with wiring in it split, not making good contact with a connector or even shorting it.  Swap the cable, and wait to see if it happens again.

 

Regards,

 

Aryeh Goretsky

 

I haven't had any issues since I switched out the cable.  The cable was the same cable I was using for years on some other PC but I was lazy to switch it out.  

 

Maybe just a coincidence though and something else took care of it.  Just glad it's behind me now :)

Well, that wasn't true.   After a few weeks of no issues, I now have two similar crashes.  Reliability attached showing today and two days ago same thing.  I reached out to EVGA about the card and will probably just buy another psu

Capture.PNG

  • 4 months later...

So I'm bumping this up since I finally got around to switching my PSU since I still had these random shutdowns.

 

Well, after a week of no problems I found my PC shut down itself again.   It wasn't the PSU.

 

Not sure what else it could be at this point.

 

1 hour ago, AndyD said:

So I'm bumping this up since I finally got around to switching my PSU since I still had these random shutdowns.

 

Well, after a week of no problems I found my PC shut down itself again.   It wasn't the PSU.

 

Not sure what else it could be at this point.

 

1. what is new PSU

 

2. Make sure "auto restart on bluescreen" is disabled in system settings

 

3. Update mobo BIOS and try to confirm the mobo knows how to deliver power to the 1080

 

4. All that being said the most likely cause all along would be bad power state management in a device driver which is the typical cause for crashes that never happen when you are using the computer.

 

- One debug technique is to temp disable all possible power saving and suspend states although 100 % coverage of that is probably not possible.

 

- Look for anything "old" or not common in the way of a device via PCi or USB.

 

- Avoid generic Windows drivers from Microsoft wherever possible

 

 

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • JBL BAR 800 5.1.2 Dolby Atmos soundbar is an amazing deal today by Sayan Sen This Amazon Prime Day 2026 sales so far we have had a couple of nice deals related to sound and audio. First we have the Sennheiser HD 600 at its lowest ever price of just $225. Next we also have the Beats Studio Pro at its lowest price ever at just $150. However perhaps you prefer your gear to sound great on a larger scale, like throughout the room. In that case an all-in-one soundbar system can help and currently JBL's BAR 800 is a great deal for sure as it's up for grabs at just $600 (purchase link under the specs table down below). One thing that should be appreciated a lot about these JBL soundbars is their spec sheet and the frequency response data it provides. The firm is honest about it as JBL confirms the subwoofer is able to go down to 35 Hz at -6dB or F6. This means it should be covering 40Hz and up very well, where most of the bass lies. You miss out on a lot of sub-bass but that is to be expected given the price point and the subwoofer driver size. Speaking of which, it is a 10-inch driver and promises a max output power of 300 watts at 1% THD (total harmonic distortion). JBL also claims the system will provide you with a "True Dolby Atmos" experience. The surround speakers are wireless and battery-powered which means setting them up should be really convenient. The technical specs of the JBL BAR 800 are given in the table below: Specification Value Channel Configuration 5.1.2-channel soundbar system Dolby Atmos Yes, with 2 up-firing drivers Total System Power Output 720 W Soundbar Power Output 340 W Surround Speaker Power Output 2 × 40 W Subwoofer Power Output 300 W Soundbar Drivers 3 × 46×90 mm racetrack drivers, 3 × 20 mm tweeters, 2 × 70 mm up-firing full-range drivers Surround Speaker Drivers 1 × 46×90 mm racetrack driver (each speaker) Subwoofer Driver 10-inch (260 mm) wireless subwoofer Frequency Response 35 Hz – 20 kHz (-6 dB) Audio Inputs Optical, Bluetooth, Chromecast built-in, AirPlay, Alexa Multi-Room Music (MRM), USB* HDMI Inputs 1 HDMI video input HDMI Output 1 HDMI eARC output HDCP Version 2.3 HDR Pass-Through HDR10, Dolby Vision Bluetooth Version 5.0 Wi-Fi Version 6, 6E Streaming Services Chromecast built-in, Apple AirPlay, Alexa MRM Get it at the link below: JBL Bar 800-5.1.2-Channel Dolby Atmos soundbar with Detachable Surround Speakers (Black): $599.85 (Sold and Shipped by Amazon US with Prime) Prime subscription can be cancelled within three business days. Good to know This Amazon deal is U.S. specific, and not available in other regions unless specified. We only use first-party seller links (at the time of article publishing); ensure that you purchase from a first-party seller link only. Check out Today's Deals on Amazon | or our recent tech deals. Become a Prime member (for Students or SNAP) via Neowin Get Prime Access - Prime for half price (for qualifying Medicaid, EBT, SNAP) Subscribe to Prime Video, Audible Plus, Music Unlimited or Kindle Unlimited via Neowin As an Amazon Associate, we earn from qualifying purchases.
    • Microsoft releases PowerToys v0.100.1, fixes a bug that made remapped keys misbehave by Ivan Jenic Microsoft just released PowerToys v0.100.1, a patch update that addresses several stability and behavior issues found in v0.100.0. The v0.100.0 patch was a significant update for PowerToys, as it introduced all sorts of new features and additions, such as a rebuilt Shortcut Guide, a Command Palette Extension Gallery, webcam overlay support in ZoomIt, and more. However, the v0.100.0 version also introduced some bugs and stability issues. And now, Microsoft is addressing these issues in the new patch. The most impactful fix in this release perhaps is in Keyboard Manager, where remapped modifier keys were being delivered as system-key events, causing unexpected behavior in apps. The clearest example of this was Alt-to-Backspace remaps, deleting whole words instead of a single character. So, if you thought there was an issue with your keyboard, Microsoft just confirmed that it was PowerToys. Beyond the Keyboard Manager fix, v0.100.1 also addresses several other issues. It fixes a bug with Power Display that was preventing monitors from waking from standby correctly. Additionally, the new update patches Quick Access crashes on launch, and resolves a Shortcut Guide crash that occurred when switching between sidebar sections. Here’s the full changelog: Color Picker Fixed a bug where the main Color Picker window could appear inside the zoomed-in picker view Command Palette Fixed Run history initialization in AOT builds Fixed a bug where the Performance Monitor dock item could show ??? after restart Fixed the Hibernate command using the Sleep icon Limited the "pin to dock" dialog to displays where the dock is enabled Keyboard Manager Fixed modifier keys remapped to non-modifier keys being delivered as system-key events, which caused unexpected behavior in apps such as Alt-to-Backspace deleting whole words Power Display Fixed a bug where selecting On in the monitor power-state control did not wake a monitor from standby Fixed built-in display detection and brightness control on dual-GPU laptops where the internal panel is driven by the discrete GPU PowerToys Run Fixed VS Code Workspaces discovery after VS Code moved recently opened workspace data to shared storage Quick Access Fixed Quick Access flyout crashes caused by unhandled XAML exceptions during launch or page navigation Shortcut Guide Fixed a crash when navigating between Shortcut Guide sidebar sections Fixed number-key rendering in shortcut manifests and added a Postman shortcut manifest Updated bundled shortcut manifests to use the literal number-key token so number keys render correctly across apps ZoomIt Fixed a race condition in audio initialization for ZoomIt video recording You can download PowerToys v0.100.1 from the official GitHub releases page.
    • OBS Studio 32.2.0 Beta 2 by Razvan Serea OBS Studio is software designed for capturing, compositing, encoding, recording, and streaming video content, efficiently. It is the re-write of the widely used Open Broadcaster Software, to allow even more features and multi-platform support. OBS Studio supports multiple sources, including media files, games, web pages, application windows, webcams, your desktop, microphone and more. OBS Studio Features: High performance real time video/audio capturing and mixing, with unlimited scenes you can switch between seamlessly via custom transitions. Live streaming to Twitch, YouTube, Periscope, Mixer, GoodGame, DailyMotion, Hitbox, VK and any other RTMP server Filters for video sources such as image masking, color correction, chroma/color keying, and more. x264, H.264 and AAC for your live streams and video recordings Intel Quick Sync Video (QSV) and NVIDIA NVENC support Intuitive audio mixer with per-source filters such as noise gate, noise suppression, and gain. Take full control with VST plugin support. GPU-based game capture for high performance game streaming Unlimited number of scenes and sources Number of different and customizable transitions for when you switch between scenes Hotkeys for almost any action such as start or stop your stream or recording, push-to-talk, fast mute of any audio source, show or hide any video source, switch between scenes,and much more Live preview of any changes on your scenes and sources using Studio Mode before pushing them to your stream where your viewers will see those changes DirectShow capture device support (webcams, capture cards, etc) Powerful and easy to use configuration options. Add new Sources, duplicate existing ones, and adjust their properties effortlessly. Streamlined Settings panel for quickly configuring your broadcasts and recordings. Switch between different profiles with ease. Light and dark themes available to fit your environment. …and many other features. For free. At all. OBS Studio 32.2.0 Beta 2 changelog: Beta 2 Changes Fixed a CI deployment issue. There are no application changes since Beta 1. 32.2 New Features Replaced add source dropdown with new dialog [Warchamp7] Improved FPS selector UX [jcm93] Added missing file support for filters [exeldro] Added ability for plugins to set custom icons for new source types [cg2121] Included .webp files when adding a directory to Image Slide Show source [TarunCore] Added copy paste functions to frontend API [exeldro] Added filter to compose SDR into HDR [jpark37] Added delete as a hotkey to delete sources on macOS [PatTheMav] Added dynamic bitrate support to multitrack video [lexano-ivs] 32.2 Changes Forced Intel-based installations to update to Apple Silicon version on macOS [PatTheMav] This change means that OBS Studio versions built for Intel-based Macs but running on Apple Silicon Macs will automatically update to OBS Studio built for Apple Silicon Macs. If an installation was using third-party plugins, those plugins will no longer load until replaced with Apple Silicon versions. Fixed audio mixer state getting out of sync when changing settings via websockets or plugins [Warchamp7] Added theming for checked QToolButtons [glikely] Improved OpenGL performance slightly on low-end machines [kkartaltepe] Set minimum size for color source to 1 pixel [exeldro] Added minimum width to spinboxes [Warchamp7] Disallowed overwriting the crash handler [sebastian-s-beckmann] Applied process mitigation policies for Windows [notr1ch] Adjusted description of multitrack video [jhnbwrs] Changed new capture devices to use fallback frame rate by default [PatTheMav] Improved DLL loading behavior on Windows [notr1ch] Limited multitrack video config to Custom service [PatTheMav] 32.2 Bug Fixes Fixed OAuth and dock state save corruption [PatTheMav] Fixed group bounds not resizing when removing items [howellrl] Fixed canvas mixes not being restored after video reset [dsaedtler] Fixed some erroneous crashes during shutdown [Warchamp7] Fixed display capture sometimes capturing black after a duplicator failure [ThrowTop] Fixed color of controls dock output buttons in System theme [shiina424] Fixed virtual camera reset failures [stephematician] Fixed potential crash when user discards changes in the settings window [suogesi] Fixed incorrect return value in virtualcam filter [xtfo] Fixed source toolbar buttons not working after dragging a source into a group [Warchamp7] Fixed properties hint icon spacing [Warchamp7] Fixed potential crash when a video device reconnects on macOS [jcm93] Fixed an issue where PipeWire could fail on NVIDIA GPUs [hoshinolina] Fixed obs_canvas_get_video_info returning incorrect framerate [dsaedtler] 32.2 Deprecations Deprecated obs_properties_add_button [sebastian-s-beckmann] Download: OBS Studio 32.2.0 Beta 2 | Portable | ARM64 | ~200.0 MB (Open Source) View: OBS Studio Homepage | Other Operating Systems | Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • Is a fast food restaurant a good metric to compare against?
    • Grand Theft Auto VI pricing revealed alongside Ultimate Edition and pre-loading details by Pulasthi Ariyasinghe Last week, Rockstar revealed Grand Theft Auto VI pre-orders will be starting soon, and just a day ahead of that, now the studio has announced the official pricing for the highly anticipated game. This has been a hotly debated topic among fans and industry veterans for a long time, considering the game is expected to be the biggest entertainment product launch ever. The confirmed pricing for the Grand Theft Auto VI standard edition is $79.99, which Rockstar says gives access to the "single-player experience set in the biggest, most immersive evolution of the series yet." This follows what most of our readers thought would happen with the pricing too. At the same time, a $99.99 Grand Theft Auto VI: Ultimate Edition has been confirmed as well, which lands with "an exclusive collection of premium vehicles, weapons, apparel, and action threaded across all aspects of Jason and Lucia’s story." Pre-ordering will also give fans extra bonuses, including a Vintage Vice City Pack of cosmetic items as well as a free month of GTA+. Head to the official website of the game here to check out all the cosmetic rewards the Ultimate Edition and pre-orders bring. Interestingly, the studio does not mention Grand Theft Auto VI multiplayer at all in today's announcement. Perhaps this will arrive later, following the campaign launch, or the studio is keeping that reveal for a later date. Digital pre-orders for Grand Theft Auto VI will begin on June 25, 2026, at midnight local time across regions for Xbox Series X|S and PlayStation 5. The title is slated to launch on November 19 on those same platforms. Pre-loading for Grand Theft Auto VI will kick off on November 12, giving players a week to get the game ready on their consoles. As for the physical edition, Take-Two has confirmed that this will be available without a disc, with the box only containing a download code inside. This will be purchasable starting November 12, giving players who take this route time to pre-load the title as well.
  • Recent Achievements

    • One Year In
      OHI Accounting earned a badge
      One Year In
    • First Post
      Almohandis earned a badge
      First Post
    • Rookie
      DaviKar went up a rank
      Rookie
    • Dedicated
      HidekoYamamoto94 earned a badge
      Dedicated
    • One Month Later
      timbobit earned a badge
      One Month Later
  • Popular Contributors

    1. 1
      +primortal
      474
    2. 2
      +Edouard
      172
    3. 3
      PsYcHoKiLLa
      122
    4. 4
      Michael Scrip
      83
    5. 5
      Xenon
      72
  • Tell a friend

    Love Neowin? Tell a friend!