Recommended Posts

Hello I have a friend who is having an issue I cannot resolve at the moment. He is on Windows 10 using IE11. He opens up IE with 3 home pages in tabs and one is Yahoo Spain.

 

The issue is the following. He always get prompted for security certificate and it does not let him proceed anywhere on the web. I imported for the moment his favorites into Chrome so he can use something but wants to use IE. The certificate points to something call optimatic.com

I have done extensive Google search but no luck in finding a solution. Has any one come across this before and found a fix? Please let me know. 7 days now and annoying. I have unchecked the check for server revocation, cleared SSL state, etc and nothing.

 

Thanks for any help

Link to comment
https://www.neowin.net/forum/topic/1319744-ie-11-security-certificate-issue/
Share on other sites

has there been a virus scan performed recently and was anything 'repaired'?

Given that Optimatic is an Advertising firm (from what i gather on google) this to me seems like there may have been (or still is) a virus that corrupted some system files.

hows the system clock and system date? 

 

Ive seen cert issues when the cmos battery wasnt discharging correctly, causing the RTC to be whacked out of synch.

 

Quite unlikely, although brandon and jason could be onto something more likely tbh. 

Thanks guys for the replies. I had never seen that issue before and was stumped. The clock seems fine from what I recall but I plan to remote in tonight to check. I did scan with Malwarebytes and found a few things but they were removed.

 

I will try that MMC.exe you tell me. Will I see optimatic in the store?

  On 19/01/2017 at 03:25, sc302 said:

If malwarebytes came up with something, don't stop there.  It isn't the end all be all anti malware. 

 

Hitman pro

eset online scanner

 

Expand  

Get a boot cd with antivirus and do offline scan (kaspersky has one, not sure about eset though).

  On 19/01/2017 at 04:02, Max said:

Try scanning with AdwCleaner. Very quick and very effective.

 

https://toolslib.net/downloads/viewdownload/1-adwcleaner/

Expand  

Damn forgot about that program. It s very good. I will try that also.  Boot CD Antivirus also can help

What is being prompted??  He is being prompted that he doesn't trust a cert?

 

Sounds more like just doesn't have a CA that some site is using?  What do you mean does not let him proceed?

  On 18/01/2017 at 23:40, flynempire said:

Thanks guys for the replies. I had never seen that issue before and was stumped. The clock seems fine from what I recall but I plan to remote in tonight to check. I did scan with Malwarebytes and found a few things but they were removed.

 

I will try that MMC.exe you tell me. Will I see optimatic in the store?

Expand  

Time might be ok, but check the date too. This threw me only a couple of weeks ago on a user machine where the time was right. After doing loads of techy stuff it turned out the date was set to 1996 for some reason.

  On 19/01/2017 at 13:17, restroom said:

Time might be ok, but check the date too. This threw me only a couple of weeks ago on a user machine where the time was right. After doing loads of techy stuff it turned out the date was set to 1996 for some reason.

Expand  
 

Now you know, when getting certificate errors, the time and date is the very first thing to check.

When opens IE 11 the certificate starts popping up and he cant go anywhere as the popup for the certificate is constant. He does not get this in any other browser.

I am going to do a remote with him hopefully today and try the suggestions given to me. I will post the results.

 

 

 

I checked there and found nothing. I even went into the Internet Settings for IE to see if a proxy address was in there and it was blank

  On 19/01/2017 at 19:16, flynempire said:

I checked there and found nothing. I even went into the Internet Settings for IE to see if a proxy address was in there and it was blank

Expand  

in that case have you tried the 'reset IE' option under Advanced?

Could try a System Restore if there's one available from before this started as well.

 

As I can understand wanting to avoid formatting over this I would also recommend booting into a Windows 10 install disc/usb and run an 'sfc /scannow' using the media to try and repair your system files as this still to me sounds like the malware may have corrupted some system files to cause ad popups (based on the ad domain you mentioned in your OP)

Guys thanks again for the links and all the advice. I was able to remote in and perform several things.

#1 The system clock and time on the machine is absolutely fine so that is the not the issue.

#2 CHecked HOSTS file and nothing in there. Just the stock file. Also not the issue.

#3 Scans done with AdwCleaner (Now Part Of Malwarebytes), Hitman Pro, Malwarebytes Latest Updates & Comodo Anitvirus Latest Updates.

AdwCleaner Found things and so did Hitman Pro. Malwarebytes and Comodo found nothing. Malwarebytes did find things last time I scanned so it does not surprise me.

I did not do a Reset IE. I was up till 12 midnight and no certificates came up. I surfed all over and no issue.

I want to say this is resolved but I'm having him use IE today and he will get back to me. I did run the Certificates Store but could not find the certificate. I was trying to search for it but no search method there.

Anyone now of a way to find it?

Other than this all is fine at the moment

 

Personally, before helping your friend I would have him promise NOT to use IE  in the future as it's not an relevant browser option in 2017 otherwise this will be the last time you will help him.

 

Reset IE and then do a couple of scans with a couple of anti-malware programs. Proceed to setup Chrome or Firefox for him.

Edited by oldtimefighter
  On 21/01/2017 at 18:28, sc302 said:

Guys stop derailing this topic. I will hand out warns if you keep going. This isn't a discussion about better browsers and what you should and should not be using.  

 

 

Expand  

AHEM

 

Support topic, not a browser war discussion.

  • Like 2

Ok can you explain more on this optimatic? I have not found much on Google myself. 

This topic is now closed to further replies.
  • Posts

    • Kindle Scribe Essentials Bundle offers great value for students and professionals by Paul Hill Earlier this week, we featured the Kindle Scribe in a deals post. Amazon’s largest Kindle had fallen to its lowest price; these are still on offer if you’re interested. Now, the company has also decided to discount the Kindle Scribe Essentials Bundle, which includes the Kindle Scribe with Premium Pen, premium leather folio, and a 9W power adapter. The Premium Pen is already included with the Kindle Scribe, but this bundle adds the premium leather folio and 9W power adapter. The 64GB Kindle Scribe variants (available in two colors) cost $404.97, down from $569.97. By using this deal, you’re saving $165 off the list price and it’s $65 less than if you bought the bundle items separately. In the original deal, which is still available, you got the Kindle and the pen, so this bundle adds the 9W power adapter and the premium leather folio. If you are still looking for Father’s Day gifts, this Kindle Scribe Essentials Bundle will not arrive in time, even if you get a Prime member trial. What the Kindle Scribe does The Kindle Scribe features a large 10.2-inch glare-free display with a 300 ppi density. It comes with a Premium Pen that makes it feel like you’re writing on paper as you jot down your notes. To make writing easier, you get Active Canvas for in-book notes and a built-in notebook with templates. You can import and write on PDFs and documents via Send to Kindle, including sending directly from Word if you have a Microsoft 365 subscription. With the inclusion of the natural leather folio, which patinas over time, you are able to wake and sleep your Kindle Scribe by opening and closing the folio. It uses a magnetic attachment to ensure a secure close. Once you have written out your notes, the Kindle Scribe allows you to summarize them using artificial intelligence. You can even customize the length and tone of your notes. You can also refine your notes by converting your handwritten words into a script font. One of the standout features of other Kindle devices is their spectacular battery life, and the Kindle Scribe promises the same. The battery will last you up to 12 weeks for reading and up to 3 weeks for writing. Furthermore, Amazon has used 18% recycled materials including 100% recycled aluminum parts, and it comes in fully recyclable packaging. Finally, and it shouldn’t really need mentioning, the Kindle Scribe has full access to the Kindle Store so you can quickly and easily gain access to all of the latest books. Should you buy it? Anyone who has ever loved using a Kindle product should check out the Scribe as it has many of the same characteristics, but on a bigger scale and with writing capabilities. Students at college, especially those studying something like literature, could benefit. It could also be good for professionals who need to annotate documents. If you saw the deal earlier this week and were worried about scuffing up the device, then this deal may be more tempting thanks to the inclusion of the folio case. Amazon Kindle Scribe Essentials Bundle (16GB): $359.97 (Amazon US) / MSRP $519.97 Amazon Kindle Scribe Essentials Bundle (32GB): $374.97 (Amazon US) / MSRP $539.97 Amazon Kindle Scribe Essentials Bundle (64GB, Tungsten/Black Folio): $404.97 (Amazon US) / MSRP $569.97 Amazon Kindle Scribe Essentials Bundle (64GB, Metallic Jade/Dark Emerald Folio): $404.97 (Amazon US) / MSRP $569.97 This Amazon deal is US-specific and not available in other regions unless specified. If you don't like it or want to look at more options, check out the Amazon US deals page here. Get Prime (SNAP), Prime Video, Audible Plus or Kindle / Music Unlimited. Free for 30 days. As an Amazon Associate, we earn from qualifying purchases.
    • sounds like this same jet had electrical failures in a prior flight including the entertainment systems, and call buttons and other things not working
    • That's the publisher's fault and happens with or without GamePass. Microsoft at least offers the Play Anywhere option.
    • Windows Phone actually had some great features, the problem Microsoft had is that developers are not used to having to deal with stores etc. and they couldn't get them onboard. But there were a lot of good features, in fact we see more and more of them popping up on other OS' all the time.
  • Recent Achievements

    • First Post
      NeoToad777 earned a badge
      First Post
    • Week One Done
      JoeV earned a badge
      Week One Done
    • One Month Later
      VAT Services in UAE earned a badge
      One Month Later
    • First Post
      LsDmT earned a badge
      First Post
    • Week One Done
      evershinefacilityservice earned a badge
      Week One Done
  • Popular Contributors

    1. 1
      +primortal
      571
    2. 2
      ATLien_0
      247
    3. 3
      +Edouard
      162
    4. 4
      +FloatingFatMan
      151
    5. 5
      Michael Scrip
      113
  • Tell a friend

    Love Neowin? Tell a friend!