• Sign in to Neowin Faster!

    Create an account on Neowin to contribute and support the site.

Computer restarts when playing games

Recommended Posts

matiasl9815    1

Hello, my new pc i built 2 months ago started rebooting when playing some games, it happened first with monster hunter when it couldn't even load the first cinematics, then it happened when playing fortnite for ~2hs, also when playing csgo, when someone threw a flashbang it would restart.  First I tried swapping the psu, no change, tried changing drivers and even reinstalling windows but nothing worked, I did stress test on CPU and GPU and it didn't restart.

PC:

Ryzen 3 1300x

Asus A320m

8gb 2x4

gt1030

gygabyte pb500 500w(swapped with a thermaltake tr2 500w)

Share this post


Link to post
Share on other sites
Farchord    355

https://support.hp.com/ca-en/document/c03413399

 

First, disable Windows 10 auto restart by following that page, that should allow you to see the BSOD.

 

Let us know what the BSOD is.

  • Like 1

Share this post


Link to post
Share on other sites
Tjarboe    35

Sounds like either a heat issue or a video driver.  Try uninstalling the video driver and restart then reinstall the video driver.  

  • Like 2

Share this post


Link to post
Share on other sites
+DevTech    1,340
11 minutes ago, Tjarboe said:

Sounds like either a heat issue or a video driver.  Try uninstalling the video driver and restart then reinstall the video driver.  

For NVIDIA, select "custom" then hit the checkbox for clear settings does same thing a lot faster

  • Like 1

Share this post


Link to post
Share on other sites
matiasl9815    1

@Farchord I get no BSOD the pc just restarts.

@Tjarboe It isn't a heat issue the gpu is at 50°C same as the cpu, I did that with the drivers and nothing changed

Share this post


Link to post
Share on other sites
+DevTech    1,340
1 hour ago, matiasl9815 said:

Hello, my new pc i built 2 months ago started rebooting when playing some games, it happened first with monster hunter when it couldn't even load the first cinematics, then it happened when playing fortnite for ~2hs, also when playing csgo, when someone threw a flashbang it would restart.  First I tried swapping the psu, no change, tried changing drivers and even reinstalling windows but nothing worked, I did stress test on CPU and GPU and it didn't restart.

PC:

Ryzen 3 1300x

Asus A320m

8gb 2x4

gt1030

gygabyte pb500 500w(swapped with a thermaltake tr2 500w)

BIOS

-------

 

- make sure "auto overclock" is off

- then make sure all timings are slowed down a bit

- make sure voltages are set correct

 

then monitor CPU and GPU temps

Share this post


Link to post
Share on other sites
+DevTech    1,340

- update mobo BIOS

 

- try setting PCIe x 16 to PCIe x 8

 

- do full RAM test

Share this post


Link to post
Share on other sites
+DevTech    1,340

If you have auto restart OFF in Windows and you get restart without BSOD, then look at voltage issues

 

- turn ON "load line calibration" or similar in BIOS

 

- if you didn't previously overvolt the CPU, try a small CPU overvolt to increase stability but keep it small

 

Share this post


Link to post
Share on other sites
+DevTech    1,340

Another thing to try:

 

- List all programs on computer and temp uninstall ones that might install a "software device driver"

 

- List all devices on mobo and computer and go to each one's manufacturer website and download latest drivers

 

Recent versions of Windows have been changing the way drivers work and any OLD drivers are prime suspects for weird issues...

 

Share this post


Link to post
Share on other sites
Marujan    47

because of AMD ))))

 

lol: its RAM, HDD, overheating or driver issue

Share this post


Link to post
Share on other sites
+DevTech    1,340
1 minute ago, Marujan said:

because of AMD ))))

 

lol: its RAM, HDD, overheating or driver issue

Wow, that really narrows it down!

 

  • Haha 1

Share this post


Link to post
Share on other sites
matiasl9815    1
10 hours ago, DevTech said:

BIOS

-------

 

- make sure "auto overclock" is off

- then make sure all timings are slowed down a bit

- make sure voltages are set correct

 

then monitor CPU and GPU temps

- I didn't find the auto oveclock option, maybe because my mobo can't overclock?

- How do I do that? sorry I'm kinda noob dealing with this 

- They seem to be correct at least that's what I think

10 hours ago, DevTech said:

- update mobo BIOS

 

- try setting PCIe x 16 to PCIe x 8

 

- do full RAM test

- Updated

-Didn't find that option

- I previusly used the windows ram test, should i do another?

 

10 hours ago, DevTech said:

If you have auto restart OFF in Windows and you get restart without BSOD, then look at voltage issues

 

- turn ON "load line calibration" or similar in BIOS

 

- if you didn't previously overvolt the CPU, try a small CPU overvolt to increase stability but keep it small

 

- didn't find that option either or anything similar

- How do I do that?

 

Share this post


Link to post
Share on other sites
+jnelsoninjax    10,620

Download Whocrashed, this program will read the dump files (from the BSOD's) and analyze them and then offer a suggestion as to what most likely caused the crash.

  • Like 1

Share this post


Link to post
Share on other sites
matiasl9815    1

@jnelsoninjax Used that program but the restart doesn't generate a dump file, I have them activated and even used the crash dump test to generate one which it did.

Share this post


Link to post
Share on other sites
Daedroth    476

When you're playing a game, use a program like Speccy to view your system temperatures and report back what they are.

Share this post


Link to post
Share on other sites
+jnelsoninjax    10,620
3 minutes ago, Daedroth said:

When you're playing a game, use a program like Speccy to view your system temperatures and report back what they are.

That is a good idea, a better method, imho, would be to use CoreTemp, simply because it can run in the task tray and you can see the real time temps.

Share this post


Link to post
Share on other sites
matiasl9815    1
9 minutes ago, jnelsoninjax said:

That is a good idea, a better method, imho, would be to use CoreTemp, simply because it can run in the task tray and you can see the real time temps.

53-54°C before it crashed

Share this post


Link to post
Share on other sites
Steven P.    11,847

That is quite hot though, can you please confirm that your PC is able to "breathe" which means you haven't stacked things around it which might contribute to it getting overheated or confined to a too small space in a desk or cabinet.  A PC must be able to eject the hot air from inside it out the fan vents (which are typically behind and to the side and front of a PC tower, these must be clear so the PC can 'breathe'.

 

I already saw you don't overclock, so the last thing is like others are saying, ensure you have the latest official drivers for your PC.

Share this post


Link to post
Share on other sites
matiasl9815    1
6 minutes ago, Steven P. said:

That is quite hot though, can you please confirm that your PC is able to "breathe" which means you haven't stacked things around it which might contribute to it getting overheated or confined to a too small space in a desk or cabinet.  A PC must be able to eject the hot air from inside it out the fan vents (which are typically behind and to the side and front of a PC tower, these must be clear so the PC can 'breathe'.

 

I already saw you don't overclock, so the last thing is like others are saying, ensure you have the latest official drivers for your PC.

It's weird I can play some games at that temp with no problem for 2 or more hours, other games crashes, the pc is basically in the middle of an empty room it has enough space to breathe. I also updated all the drivers

  • Like 1

Share this post


Link to post
Share on other sites
Mindovermaster    1,595

You try to clean out the case? Dust can damage your hardware overtime.

Share this post


Link to post
Share on other sites
Mindovermaster    1,595
19 minutes ago, matiasl9815 said:

@Mindovermaster It is clean, i did it when I swapped the psu

Oh, OK. Do you have airflow in the case? front fan(s) going inside the case? Top and/or back for exhaust?

 

Are you on the latest drivers for that card?

Share this post


Link to post
Share on other sites
matiasl9815    1

 

1 minute ago, Mindovermaster said:

Oh, OK. Do you have airflow in the case? front fan(s) going inside the case? Top and/or back for exhaust?

 

Are you on the latest drivers for that card?

Yes it has front fans and back

I'm on the latest for nvidia.

Share this post


Link to post
Share on other sites
Mindovermaster    1,595
12 minutes ago, matiasl9815 said:

 

Yes it has front fans and back

I'm on the latest for nvidia.

Ever try going back on a previous driver? See if that works any better?

 

If you had a spare GPU, I would try that out. Would rule out that the GPU was the problem. It might not be getting hot, but other parts of the card might be damaged.

Share this post


Link to post
Share on other sites
briangw    109

Thanks for these tips. My son bought a CyberPowerPC on Black Friday and the exact same thing is happening but only with Battlefield 5. He does have 8 GBs of RAM which he will be increasing shortly. It's a Ryzen CPU. BIOS looks fine although there is an update to it that allows for memory compatibility but you have to load it in the BIOS vs. a neat installer package for Windows (ugh, why can't they write it to install it in Windows like my Mobo?). Mobo is MSI B450m Bazooka. After reading some reviews on Newegg, it seems many people are having issues with the PC rebooting with BF 5 so I'm hoping we can correct this with a RAM upgrade.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.