LilSnoop40 Posted March 12, 2019 Share Posted March 12, 2019 Good morning i just purchased one of these mouses and i have noticed that it disconnects from Bluetooth for a few seconds then comes back online. this was one of the fixes but didn't work for me as it was grayed out and unchecked already: https://www.thewindowsclub.com/bluetooth-mouse-disconnects another fix was try to install in compatibility mode and that didn't work. has anyone else had this problem and able to point me in the right direction. i love the mouse but this is BS. running windows 7 64 bit on a dell latitude 3570 thank you Link to comment Share on other sites More sharing options...
Dick Montage Posted March 12, 2019 Share Posted March 12, 2019 Sounds like some sort of power saving/sleep? Link to comment Share on other sites More sharing options...
LilSnoop40 Posted March 12, 2019 Author Share Posted March 12, 2019 (edited) yes, per the link i had posted in thread that is what they are saying but the option was already turned off or grayed out. Link to comment Share on other sites More sharing options...
DevTech Posted March 15, 2019 Share Posted March 15, 2019 On 3/12/2019 at 7:22 AM, LilSnoop40 said: Good morning i just purchased one of these mouses and i have noticed that it disconnects from Bluetooth for a few seconds then comes back online. this was one of the fixes but didn't work for me as it was grayed out and unchecked already: https://www.thewindowsclub.com/bluetooth-mouse-disconnects another fix was try to install in compatibility mode and that didn't work. has anyone else had this problem and able to point me in the right direction. i love the mouse but this is BS. running windows 7 64 bit on a dell latitude 3570 thank you 1. look for a driver update. Poke around in station-drivers for a recent non-standard release. 2. buy a small usb Bluetooth radio with current standard and decent driver availability. Link to comment Share on other sites More sharing options...
Brandon H Supervisor Posted March 15, 2019 Supervisor Share Posted March 15, 2019 Could try upgrading to Windows 10 to see if the issue persists. The reason I suggest this is because the Windows bluetooth stacks/drivers have matured a lot since Windows 7 and may be more stable for you in 10 also if your bluetooth is built in you could try getting a separate bluetooth usb dongle to test. built in bluetooth chipsets tend to share the lines with the wifi causing occasional bottleneck issues DevTech 1 Share Link to comment Share on other sites More sharing options...
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