Bluetooth not enabling

[jnelsoninjax]

My motherboard is an Asus ROG Crosshair Hero VII, it has built in Bluetooth, but for some reason Windows can not detect it anymore. I have a pair of bluetooth headphones that I use on the desktop, and suddenly they are not showing up, and when I go to the settings within Windows, the option to turn on/off Bluetooth is not there, and Windows tells me that it is not enabled. I have checked in the UEFI and Bluetooth controller is enabled, and I know that this has worked before (I have used it many different times), I even downloaded the bluetooth drivers directly from Asus, but even the installer software says that it is not available. I am at a loss for what to do next, there is a UEFI?BIOS update available and I will update it later on today, but besides that I can not figure out what else could be creating the issue.

[Mindovermaster Global Moderator]

I had the same thing happen to my bluetooth speakers. Mint 19.1 here. It just worked for ~5 months, and then it keeps losing connection.

 

I would take the drivers off, and re-add them. Only thing I can think of.

[DKAngel]

checked to see if its device manager?

[jnelsoninjax]

  On 30/04/2019 at 14:09, Mindovermaster said:

I had the same thing happen to my bluetooth speakers. Mint 19.1 here. It just worked for ~5 months, and then it keeps losing connection.

 

I would take the drivers off, and re-add them. Only thing I can think of.

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Drivers do not show up

  On 30/04/2019 at 14:16, DKAngel said:

checked to see if its device manager?

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Nothing in device manager as far as Bluetooth and no problems showing either.

[Circaflex]

Do the UEFI update, also try disabling it in BIOS, booting into Windows then going back into UEFI and enabling it and see if it shows up.

[Brandon H Supervisor]

hopefully the chip didn't die on you; built in bluetooth on mobos/laptops have a bad reputation of just dying at random

[Sulphy]

I had exactly the same issue today for the first time. Uninstalled drivers, re-installed ... rebooted... nothing helped.. so, i powered off my machine for about 20 minutes, including pulling power from the PSU. Powered up again, and all is fine again! Not sure what / why.

 

Give that a go, and see??

[Christopher Andreason]

so I did check the manual for the motherboard
https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/ROG_CROSSHAIR-VII-HERO/E13835_ROG_CROSSHAIR_VII_HERO_UM_WEB.pdf

 

the only text inside this manual is this test "The BIOS setup program does not support the Bluetooth devices"

do you run Windows 10 and what version?
check Windows version click start run write winver then is should say what Windows is running and what version

If you use a USB adapter for your Bluetooth headphones, something must have triggered this problem with the Bluetooth headset
if you are running Windows 10 has the computer been updated recently?

Edited April 30, 2019 by Christopher Andreason
added information regarding winver

[NinjaGinger]

21.0.0.4 is my version of Bluetooth and I have the same board and its fine. Check your version and see if it's the same.

[Christopher Andreason]

  On 30/04/2019 at 20:13, NinjaGinger said:

21.0.0.4 is my version of Bluetooth and I have the same board and its fine. Check your version and see if it's the same.

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21.0.0.4 tells me Intel

so you were looking for this driver 

Intel® Wireless Bluetooth® version = 21.00.0

Driver version 21.00.0.4: for Windows® 10 using

 

that support Intel® Wireless Bluetooth adapters 9560, 9462, 9461, 9260, 8260, 18260, 8265, 18265 

IT Administrator Links for Intel® PROSet/Wireless Software
https://www.intel.com/content/www/us/en/support/articles/000005773.html

IT Administrator Links for Intel® Wireless Bluetooth® Software
https://www.intel.com/content/www/us/en/support/articles/000017246.html
https://www.intel.com/content/www/us/en/support/articles/000005773/network-and-i-o/wireless-networking.html

 

ReleaseNotes from Intel as well
Intel® Wireless Bluetooth® for Windows® 10
https://downloadmirror.intel.com/28685/eng/ReleaseNotes_BT_21.0.pdf

Edited April 30, 2019 by Christopher Andreason
added drivers info and also that model supported for th

[jnelsoninjax]

So there was an updated driver for the wireless adapter (realtek) and once it was installed suddenly a driver for Bluetooth showed up, and once it was installed and the system rebooted and Bluetooth was there again. Also the Bluetooth adapter is Realtek, not Intel

[NinjaGinger]

Yes, it is Realtek but uses an Intel driver. Do ask why, just know it works. Get the impression it is a Realtek using an Intel adaptor to make a Realtek device work. MY HEAD HURTS.

[Christopher Andreason]

 

  On 01/05/2019 at 00:18, jnelsoninjax said:

So there was an updated driver for the wireless adapter (realtek) and once it was installed suddenly a driver for Bluetooth showed up, and once it was installed and the system rebooted and Bluetooth was there again. Also the Bluetooth adapter is Realtek, not Intel

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the exact model name is needed to be able to identify your exact motherboard and to help you more there are several different models of this motherboard you also choose not to share this information, it is much more difficult to help you

[jnelsoninjax]

  On 01/05/2019 at 08:39, Christopher Andreason said:

 

the exact model name is needed to be able to identify your exact motherboard and to help you more there are several different models of this motherboard you also choose not to share this information, it is much more difficult to help you

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I did provide the exact model, however, since the issue resolved itself, I feel confident that it was a drivers issue. But just to appease you, here:

 

[Ruf89]

Come to this, the bluetooth has also disappeared and when restarting, it has appeared to me, that weirder things. 😅

[Christopher Andreason]

this applies ROG CROSSHAIR VII HERO (WI-FI)

inbuilt wireless is named Realtek 8822BE
the inbuild RJ45 ethernet is Intel I211-AT

information about realtec RTL8822BE
https://www.realtek.com/en/products/communications-network-ics/item/rtl8822be

the 8822BE got support both bluetooth connections and also wirless connections

Realtek RTL8723BE Wireless LAN Version 2024.0.9.101 WHQL  
Windows 10 driver for realtec RTL8822BE and some other realrec device

https://www.station-drivers.com/index.php?option=com_remository&Itemid=352&func=fileinfo&id=4002&lang=en
 

support for REALTEC device
RTL8821AE
RTL8192EE
RTL8723BE
RTL8822BE<--
RTL8822CE
RTL8821CE

realtec Bluetooth drivers for 
RTL8723AE/8723AU/8761AU/8723BE/8723BE/8723DE/8723DU/8821CE/8821CU/8822BE<--
hyperlink https://www.station-drivers.com/index.php?option=com_remository&Itemid=352&func=select&id=446&lang=en