Your Phone App: Ringtone and Call quality terrible?

[bradavon]

Hi,

Can anyone help with this? Thanks.

Windows 10 version: 1909 (Build: 18363.815)
Your Phone App version: 1.20041.85.0
Your Phone Companion Link to Windows app version: 1.20041.82.0
Link to Windows Service version: 1.0.5.2.30

Samsung Galaxy S10: Android 10 / OneUI 2.1

It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

All other aspects of Your Phone work wonderfully.

I've tried:

Phone:
 

1. Bluetooth: Unpairing the Surface Pro X
2. Your Phone Companion App: Clearing Application Data/Cache

Surface Pro X:
 

1. Settings -> Bluetooth: Unpairing the phone
2. Settings -> Phone: Unlinking the phone
3. Settings -> Apps: Your Phone App: Repair and Reset

I then set it all up again which went through all fine.

I've also tried:
 

1. Device Manager -> All Bluetooth Drivers -> Update Driver
2. Paired a Bluetooth speaker to my Surface Pro X. This works fine

I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

Because the crackling noise seems to be bluetooth related.

Thanks

[bradavon]

Anyone?

 

Thanks

[bradavon]

Anyone?

Thanks

[zhangm Supervisor]

I have no real idea, but I have some BT headphones that are displayed as two playback devices. Stereo device has normal sound quality, but the hands-free audio device has terrible quality. Long shot but maybe this is similar? I'd try fiddling with it more, but I literally have none of the same hardware...

 

Click the sound icon in the taskbar, then click the little up arrow in the top right corner to display all devices. If there are different devices for the same hardware, maybe try switching to another one and testing?

[bradavon]

Hi Zhangm,

 

Terrible using Your Phone? It sounds like it could be related.

That's a good idea. My Monitor has speakers listed there too. Thanks

[bradavon]

I tried setting the audio to come out of my monitor instead of SPX speaker. No different :(.

[bradavon]

This is fixed I've just noticed.

 

I'm now using Your Phone version 1.20052.148.0.

 

Now during a call the Notification is also an icon on the Windows Taskbar, it never was before.

 

This all suggests it was a bug with Your Phone,, possibly only on Windows on ARM devices or only on Surface Pro X. But it's finally fixed :).