Microsoft teams problems

[jnelsoninjax 14,159]

My niece has to use Microsoft Teams for her schooling, but she has had nothing but trouble with it, from not being able to login to now able to login but can not hear any audio and can not transmit any either. I know nothing about Teams and the school is not helping either, they today just provided her a laptop to see if that solves the issue. My BIL seems to think that it is an issue with the firewall through the router, but again, I do not know how or what else to try. Can anyone who has used Teams provide some guidance here?

[Circaflex 3,631]

Have her make sure the right audio devices are selected. This happens to me sometimes, but when you join the meeting or call, when joining you can select which audio device or when in a meeting you can click the three dot menu that shows up and change audio devices. Also FYI, you can even do screen sharing and remote control, so if you get Teams and jump on with her, you can help that way too. Let me know if i can help you out.

[Brandon H 3,780]

is she using the actual desktop Teams app or going through the web browser?

 

If going threw a browser you can use pretty much any browser except IE and then you just need to allow permissions for it to use the speakers/microphone.

 

edit: also check in settings like Cricaflex mentioned to make sure the right audio devices are selected for calls.

[jnelsoninjax 14,159]

1 minute ago, Circaflex said:

Have her make sure the right audio devices are selected. This happens to me sometimes, but when you join the meeting or call, when joining you can select which audio device or when in a meeting you can click the three dot menu that shows up and change audio devices. Also FYI, you can even do screen sharing and remote control, so if you get Teams and jump on with her, you can help that way too. Let me know if i can help you out.

Thanks for the suggestion, I will ask her later on today and see what we can do.

 

1 minute ago, Brandon H said:

is she using the actual desktop Teams app or going through the web browser?

 

If going threw a browser you can use pretty much any browser except IE and then you just need to allow permissions for it to use the speakers/microphone.

 

edit: also check in settings like Cricaflex mentioned to make sure the right audio devices are selected for calls.

I was not aware that there was an app. She is using FF, so I will try and see if the settings are correct.

[Circaflex 3,631]

Yes, if she is using the browser she needs to make sure to allow the camera and microphone. Each browser is a little different but I think firefox alerts you and also you can click to the left of the url and enable the options for mic and camera too. Perhaps she thought it was a rogue app and denied permission.