My wife called me yesterday morning and told me that the internet was not working, she suspected the router was dead, but upon checking noticed that the modem lights were not all lit. A few hours later she calls me back and says that the ISP sent an email about a TV show that was supposedly downloaded by her I.P. address, and that they 'suspended' her service until she called and talked to them. She indicated that the TV show in question was one she had never heard of, and told the ISP as much. The ISP removed the hold and her service started working again. My question: is this legal for an ISP to do? I have heard of email/snail mail messages being sent out, but have never heard of an ISP suspending service, especially on the first notice! Second question, besides the obvious checks (virus/malware) what else should be done to ensure something like this does not happen again?
Question
My wife called me yesterday morning and told me that the internet was not working, she suspected the router was dead, but upon checking noticed that the modem lights were not all lit. A few hours later she calls me back and says that the ISP sent an email about a TV show that was supposedly downloaded by her I.P. address, and that they 'suspended' her service until she called and talked to them. She indicated that the TV show in question was one she had never heard of, and told the ISP as much. The ISP removed the hold and her service started working again. My question: is this legal for an ISP to do? I have heard of email/snail mail messages being sent out, but have never heard of an ISP suspending service, especially on the first notice! Second question, besides the obvious checks (virus/malware) what else should be done to ensure something like this does not happen again?
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