Windows 10 Photo Viewer randomly wont load

By neufuse
in Microsoft (Windows)

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neufuse Veteran

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Anyone else seeing this? this started after the last Photo app update that happened automatically from the windows store...

 

When you open a picture some will open fine, but eventually or maybe even right away you will get a white window and nothing will work... close it and open another and it will randomly work or wont..

 

We got a bunch of reports of this at work this week, and now I'm seeing it at home... I even found someone complaining about it on the MS support community site, but of course you get the normal reset your cache. redo the install blah blah blah none of that helps as long as you get the current version it shows this issue.

 

Current version is Microsoft Photos 2020.20070.10002.0

Annotation 2020-07-26 122125.png

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Ve7878

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https://answers.microsoft.com/en-us/windows/forum/all/photos-app-opens-with-blank-black-screen/755c0659-45ef-4e88-8300-63826dbebcb6?page=1

 

May be worth posting on this thread. I just figure the more reports, the more likely they'll look at it quicker. Managed to get them to fix the weather app a few years ago when there were multiple reports.

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Nuculi

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Buy any chance have you deleted OneDrive form your computer, i know removing it can cause Photo Viewer to cause this problem because it cant find the OneDrive folder, I used to go into options of Photo Viewer and remove search OneDrive option before removing OneDrive or i would get a similar problem like yours, or it use to be like this in older version's of Windows 10.

Grand Master

neufuse Veteran

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  On 26/07/2020 at 22:11, Nuculi said:

Buy any chance have you deleted OneDrive form your computer, i know removing it can cause Photo Viewer to cause this problem because it cant find the OneDrive folder, I used to go into options of Photo Viewer and remove search OneDrive option before removing OneDrive or i would get a similar problem like yours, or it use to be like this in older version's of Windows 10.

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yes, but it's already configured to not use onedrive with the viewer

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Ve7878

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  On 26/07/2020 at 22:11, Nuculi said:

Buy any chance have you deleted OneDrive form your computer, i know removing it can cause Photo Viewer to cause this problem because it cant find the OneDrive folder, I used to go into options of Photo Viewer and remove search OneDrive option before removing OneDrive or i would get a similar problem like yours, or it use to be like this in older version's of Windows 10.

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This issue is unrelated to that, I actually use OneDrive so have not deleted any folders associated with it.

 

Microsoft need to fix this issue but with Microsoft Answers, you usually have to post several times before someone takes notice, I'm trying to over there.

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Ve7878

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  On 27/07/2020 at 11:31, Nuculi said:

Microsoft wont fix it anytime soon, try uninstalling and reinstalling, as in use a script to completely remove it

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The only real solution is to install an older version. They usually do fix issues with app like this relatively quickly, though it's rare that they publicise it.

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