Elite Series 2 controller has unresponsive buttons after 10 months

By deck
in Xbox

 Share

Recommended Posts

Veteran

deck

Posted
Posted

Hey all...

 

Looking for some advice on how to proceed here, if there is even a way to proceed.

 

I got an Elite Series 2 controller for Christmas 2019.  It is 10 months old and worked fine for 9+ months.  Now the Y and A buttons are not responsive. They work when pressed deliberately hard, but not normally or in the 'heat the moment'.

 

The warranty is 90 days (for a 230$CAD controller). I did not purchase extended warranty.

 

Microsoft wants 140$ to fix the controller.

 

This is also a known issue with the Elite Series 2.

 

Does this make sense? If this is a premium product, why is MS being so stingy?  

 

I have chatted with Microsoft, bringing up Quebec's consumer protection law, which was dismissed by them (I'm in Quebec).  The only recourse is to sue Microsoft in small claims court!  Obviously I'm not going to do that.  MS does not care that I now have an Elite Series 2 controller paperweight that is only 10 months old, and that is very disappointing. 

 

Any advice about what I could do next?  

 

Thanks!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • Studio MDHR reveals Cuphead sequel and an 8-bit platformer spin-off

      By LoneWolfSL · Posted

      Studio MDHR reveals Cuphead sequel and an 8-bit platformer spin-off by Pulasthi Ariyasinghe Studio MDHR has been rather silent about its next major gaming project since the release of Cuphead back in 2017. However, that ended today during the Summer Game Fest presentation, with the studio revealing not one but two project announcements. First, the studio confirmed that it is currently in the middle of developing a brand-new Cuphead game, bringing back the iconic characters for another adventure. Just like the last game, this is slated to be a fully hand-animated endeavor. This also means there isn't a release date attached to it yet. “Craftsmanship is at the heart of everything we do here at Studio MDHR,” says co-founder Chad Moldenhauer. “When it came time to peel back the curtain and share a little bit about what we’ve been up to, we couldn’t imagine a more fun way to do so than with today’s Special Bulletin. The studio is working on this new Cuphead with help from Toronto’s Stop Motion Department and Continue Agency. At the same time, Studio MDHR also revealed that another part of the team has been working on a different Cuphead installment. Dubbed the Mighty Cuphead Adventure, this is taking a different art direction to the original. "In true Studio MDHR fashion, this game goes beyond just taking inspiration from the classics of the 1980s… it is actually built with technology of the era," the studio explained. "That's right: Mighty Cuphead Adventure is programmed in assembly language and designed with the exacting specifications of the Sega Master System home gaming console in mind." Aside from releasing on PC and modern consoles, Mighty Cuphead Adventure will even be playable on the 1985-released Sega Master System. A release date has not been announced just yet.
    • Still using Classic Outlook? Microsoft highlights 15 reasons to switch to New Outlook

      By grunger106 · Posted

      Any decent ITSM will A) have a web form that allows a user to raise a ticket, if you're writing an email you can write a ticket. B) Monitor a mailbox and auto-generate tickets based on inbound mails for those users that really can't get their heads around the concept that if you have an issue you go to support.mycompany.com and fill in the box. From your description you're having users email the desk, and then having a human read each one and manually raise a ticket on behalf of the user.
    • Microsoft PC Manager 3.21.6.0 (Offline Installer)

      By Copernic · Posted

      Microsoft PC Manager 3.21.6.0 (Offline Installer) by Razvan Serea With Microsoft PC Manager, users can easily perform basic computer maintenance and enhance the speed of their devices with just one click. This app offers a range of features, including disk cleanup, startup app management, virus scanning, Windows Update checks, process monitoring, and storage management. Microsoft PC Manager key features: Storage Manager- easily uninstall infrequently used apps, manage large files, perform a cleanup, and set up Storage Sense to automatically clear temporary files. Health Checkup feature -scans for potential problems, viruses, and startup programs to turn off. It helps you identify unnecessary items to remove, optimizing your system's performance. Pop-up Management - block pop-up windows from appearing in apps. Windows Update - scans your system for any pending updates. Startup Apps - enable or disable startup apps on your PC, allowing you to optimize your system's startup performance. Browser Protection - rest assured that harmful programs cannot alter your default browser. Also enables you to change your default browser. Process Management - allows you to conveniently terminate any active process, ensuring optimal system performance and resource utilization. Anti-virus protection - Fully integrated with Windows Security. Safeguard your PC anytime. Quick Steps: Download Microsoft PC Manager Offline Installer (APPX/MSIX) with Adguard Adguard serves as a third-party online service, offering a user-friendly method for directly downloading appx, appxbundle, and msixbundle files from the Microsoft Store. Official download links will be generated for both the app's various versions and its dependency packages. How to download Microsoft PC Manager Offline Installer (APPX/MSIX) 1. Initially, you must find the app URL within the Microsoft Store. Access the Microsoft Store via your browser and search for "Microsoft PC Manager". Once located, copy the app URL, which includes the product ID, either from the address bar or from the provided link below. https://apps.microsoft.com/detail/9PM860492SZD 2. Now paste the app URL into the designated area, then click the check mark button to produce a direct download link. 3. To download, right-click the relevant link and select “Save link as…” from your browser's menu. Occasionally, Microsoft Edge may flag the download as insecure. In such cases, consider utilizing alternative browsers such as Google Chrome or Firefox to successfully complete the download. Microsoft PC Manager is a completely free tool optimized exclusively for use on Windows 10 (19042.0 and above) and Windows 11. Download: Microsoft PC Manager 3.21.6.0 | from Microsoft Store View: Microsoft PC Manager Home Page | Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • Ladybird Browser is no longer accepting outside contributions thanks to AI

      By branfont · Posted

      I've never even heard of this browser before seeing this article. How does it differ from other browsers?
    • Nearly 70% of Steam users now run Windows 11

      By Arceles · Posted

      Fixing things? Have you ever tried linux? Everything works out of the box nowadays in most common hardware. This includes Wifi and Bluetooth. If anything, if they return back to windows is because they haven't found an equivalent program which often used on windows.

  • Recent Achievements

    • Mentor
      grik went up a rank
      Mentor
    • Dedicated
      JKR earned a badge
      Dedicated
    • One Year In
      CHUNWEI earned a badge
      One Year In
    • Conversation Starter
      FBSPL earned a badge
      Conversation Starter
    • Week One Done
      I2D earned a badge
      Week One Done

  • Popular Contributors

    1. 1
      +primortal
      485
    2. 2
      PsYcHoKiLLa
      272
    3. 3
      Skyfrog
      78
    4. 4
      Steven P.
      65
    5. 5
      FloatingFatMan
      61
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!