Windows is not responding


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kiddingguy

I just have rebooted my computer - it didn’t respond quick enough - and after rebooting my desktop was unresponsive. 

The message I get is shown in the picture.

 

I haven’t updated something.

 

Also rebooting and signing out doesn’t work. Even a hard reset by holding down the power button is not successful.

Restarting does bring back my desktop, but I cannot do anything.

 

What can be the case here?

83C319C3-03F9-444C-BE9B-3DC1202D0466.jpeg

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kiddingguy

For some strange reason my notebook restarted once again and "everything was back to normal". Strange, but I'm happy... :D

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Nick H.

Is there anything showing under the event viewer or the task manager? Have you run an antivirus and malware scan?

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kiddingguy
14 hours ago, Nick H. said:

Is there anything showing under the event viewer or the task manager? Have you run an antivirus and malware scan?

I haven't ran AV or malware scan yet. I do have ESET Internet Security 14.0.22.0 installed w/ latest updates.

 

I have a couple of errors in Event Viewer:

"The WsDrvInst service failed to start due to the following error: 
The system cannot find the file specified."

 

as well as

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

Such as (details below):

 

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          25 Nov 2020 18:44:54
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      <<COMPUTERNAME>>
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2020-11-25T17:44:54.6541682Z" />
    <EventRecordID>53883</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer><<COMPUTERNAME>></Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">1</Data>
    <Data Name="PowerButtonTimestamp">132507998709175549</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">1</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
</Event>

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Brandon H

HDD or SSD in the machine? I wonder if something was acting up on your drive causing it to bottleneck.

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Farchord

Sometimes, maybe try to see if WhoCrashed finds anything or says anything relevant. It's a free program that checks crash dumps: https://www.resplendence.com/whocrashed

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kiddingguy
9 minutes ago, Brandon H said:

HDD or SSD in the machine? I wonder if something was acting up on your drive causing it to bottleneck.

Both.

256 GB SSD (Windows and programs) and 1TB HDD (docs and games), plus recently an external 5TB HDD for other & older games.

Both harddisks were already build in from factory and came with the ASUS ROG gaming notebook.

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Brandon H
1 minute ago, kiddingguy said:

Both.

256 GB SSD (Windows and programs) and 1TB HDD (docs and games), plus recently an external 5TB HDD for other & older games.

Both harddisks were already build in from factory and came with the ASUS ROG gaming notebook.

yeah if the OS is on the SSD that shouldn't be the issue then.

 

probably a driver fault or something then since it sounds like things started cooperating again so just keep an eye on it :) 

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kiddingguy
15 minutes ago, Brandon H said:

yeah if the OS is on the SSD that shouldn't be the issue then.

 

probably a driver fault or something then since it sounds like things started cooperating again so just keep an eye on it :) 

Thx. But what to look for? :unsure:

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goretsky

Hello,

 

Have you tried running the System File Checker (filename: SFC.EXE) to check for and restore missing operating system files?

 

Regards,

 

Aryeh Goretsky

 

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kiddingguy
44 minutes ago, goretsky said:

Hello,

 

Have you tried running the System File Checker (filename: SFC.EXE) to check for and restore missing operating system files?

 

Regards,

 

Aryeh Goretsky

 

Not yet.

Going through these steps as we speak...

 

EDIT: sounds "promising"....

 

Windows now responding - SFC.jpg

Edited by kiddingguy
Attached results sfc /scannow
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George P
1 hour ago, kiddingguy said:

Not yet.

Going through these steps as we speak...

 

EDIT: sounds "promising"....

 

Windows now responding - SFC.jpg

I could be totally off but it sounds like it rebooted before some file(s) could be closed fully.  It's a weird problem I've never seen till now TBH.  What does the log say?  Which files did it fix?

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kiddingguy
7 hours ago, George P said:

I could be totally off but it sounds like it rebooted before some file(s) could be closed fully.  It's a weird problem I've never seen till now TBH.  What does the log say?  Which files did it fix?

I guess/think a lot.

The log file is a 11,4 MB txt file :|

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  • 3 weeks later...
kiddingguy

For some reason after uninstalling 'Intel Driver & Support Assistant' things are going smooth and okay.

No freezes/hickups or unresponding Windows start button...

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  • 4 weeks later...
charlie1911
On 16/12/2020 at 22:13, kiddingguy said:

For some reason after uninstalling 'Intel Driver & Support Assistant' things are going smooth and okay.

No freezes/hickups or unresponding Windows start button...

Yeah, this Intel software is really a headache and recently it stopped working anyhow, it shows me an update available but it doesn't respond to the update action. Now I am also going to uninstall this garbage software.

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kiddingguy

In some rare cases it bugs me still. But I think Intel updates, and maybe some Microsoft Updates on Windows as well, have helped a lot on this issue.

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