jnelsoninjax Posted January 11, 2021 Share Posted January 11, 2021 I have been video chatting with my wife via skype, but the video quality is really dark (for both of us) audio is fine, but she tells me I am often black and white, and she appears dark with muted colors. Is this an issue with the camera or the connection? Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted January 11, 2021 Moderator Share Posted January 11, 2021 Are you doing it over wired or wireless? This on your phone or computer/laptop? Link to comment Share on other sites More sharing options...
jnelsoninjax Posted January 11, 2021 Author Share Posted January 11, 2021 45 minutes ago, Mindovermaster said: Are you doing it over wired or wireless? This on your phone or computer/laptop? Wired and PC Link to comment Share on other sites More sharing options...
Brandon H Supervisor Posted January 11, 2021 Supervisor Share Posted January 11, 2021 easiest way to determine if it's the app or hardware would be to try another video calling app like facebook or discord or teams (teams is available for personal use now) Link to comment Share on other sites More sharing options...
jnelsoninjax Posted January 11, 2021 Author Share Posted January 11, 2021 34 minutes ago, Brandon H said: easiest way to determine if it's the app or hardware would be to try another video calling app like facebook or discord or teams (teams is available for personal use now) Forgot to mention that when I chatted with my mother using Zoom, she indicated my color kept shifting to a neon green, and then would come back, but to me she was perfectly colored, so is it Skype? Also, I do not have nor do I ever plan on getting a Facebook account. Also I only paid $10 for this camera, so my expectations are not very high! Link to comment Share on other sites More sharing options...
Brandon H Supervisor Posted January 11, 2021 Supervisor Share Posted January 11, 2021 2 minutes ago, jnelsoninjax said: Forgot to mention that when I chatted with my mother using Zoom, she indicated my color kept shifting to a neon green, and then would come back, but to me she was perfectly colored, so is it Skype? Also, I do not have nor do I ever plan on getting a Facebook account. Also I only paid $10 for this camera, so my expectations are not very high! yeah with this extra info it sounds like a combination of skype (for your wife appearing dark and muted) and your camera (for the weirdness with your video feed) Link to comment Share on other sites More sharing options...
jnelsoninjax Posted January 11, 2021 Author Share Posted January 11, 2021 Just now, Brandon H said: yeah with this extra info it sounds like a combination of skype (for your wife appearing dark and muted) and your camera (for the weirdness with your video feed) Well for $10 I really can't complain! Brandon H 1 Share Link to comment Share on other sites More sharing options...
goretsky Supervisor Posted January 12, 2021 Supervisor Share Posted January 12, 2021 Hello, Did you have multiple videoconferencing/messaging applications capable of accessing the camera running at the same time the video conference was going on (even if they weren't actively being used)? If so, does exiting all other applications except the one you are using make any difference? Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
jnelsoninjax Posted January 12, 2021 Author Share Posted January 12, 2021 2 hours ago, goretsky said: Hello, Did you have multiple videoconferencing/messaging applications capable of accessing the camera running at the same time the video conference was going on (even if they weren't actively being used)? If so, does exiting all other applications except the one you are using make any difference? Regards, Aryeh Goretsky Interesting thought. I do have other programs, but they are not running (even in the background) so that would not be the case here. Link to comment Share on other sites More sharing options...
helpifIcan Posted January 14, 2021 Share Posted January 14, 2021 FYI zoom just released an update to fix the green issue. Link to comment Share on other sites More sharing options...
jnelsoninjax Posted January 14, 2021 Author Share Posted January 14, 2021 7 minutes ago, helpifIcan said: FYI zoom just released an update to fix the green issue. Cool! I will update it then, I don't use it very much, but I will keep it updated! Link to comment Share on other sites More sharing options...
eddman Posted January 14, 2021 Share Posted January 14, 2021 (edited) Open the windows' built-in Camera app and see if the picture is dark there too. If yes, then it's probably the camera, or maybe you need more light in the room. Link to comment Share on other sites More sharing options...
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