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Solitaire collections is using a TON of ram and locking up 4GB Memory Machines.


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Today, I've had a 3rd customer in the last 2 weeks call and tell me Microsoft Solitaire collections is locking up their computer up.

 

The first one would freeze up 1 to 30 mins. I tried everything. DISM, SFC, resetting Solitaire reinstalling it. Nothing worked, finally, I ended up just clean installing windows ... good so far. I also added 2GB of ram to her machine. Bringing her from 4 to 6.

 

The second report I got, Also said it would lock up their computer. This time I watched it load in the task manager and upon launching it would use around 3GB \ on a 3.7 GB usable machine. After uninstalling and reinstalling, it's now using a normal amount of ram. She's still testing out to see if fixed the issue.

 

I just connected to the 3rd person and once again Solitaire is once again using a crazy amount of ram.

 

All 3 customers had 4GB of ram in their machines at the time of the issue

 

image.png.20a960fcea9b09b32bddc17422053bc5.png

 

It appears the game is going nuts and creating thousands of files. I thought log files were the issue as there were 42,000 of them in the log directory dating back to 2016 but I renamed the log directory and relaunched the game and it continued to use a HUGE amount of ram.

 

image.png.7e4b61583bbdd1437511db910d189a0b.png

 

Then I uninstalled and reinstalled Solitaire and now it's using a respectable 201.7 megs of ram instead of 2.7GB.

 

image.png.51314ce10c9f390ca42e997369ffd019.png

 

Has anyone else had any reports of this? I'm wondering why the reinstall of solitaire didn't fix it the for the first person. Her old hard drive still has her old install on it. Clean installed onto an spare 64GB SSD for testing. Going to boot her old install up Monday and take a look at the ram it's using.

 

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Maybe it's a new solitaire game from the makers of Google Chrome.  Just kidding - that is genuinely bizarre.

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First time I heard that one. I known other software to f up your computer. Using max CPU or RAM resources.

 

What version of windows 10 is that?

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On 17/08/2021 at 15:48, devHead said:

Maybe it's a new solitaire game from the makers of Google Chrome.  Just kidding - that is genuinely bizarre.

I can't find reports of this issue anywhere. But seeing as i've gotten 3 sperate calls on the issue, tells me it's gotta be wide spread.

On 17/08/2021 at 15:48, Mindovermaster said:

First time I heard that one. I known other software to f up your computer. Using max CPU or RAM resources.

 

What version of windows 10 is that?

un sure as i've already disconnected. These computers were at least 2004

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I renamed the thread, so someone with the same issue is more likely to find this thread in google.

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I think it has something to do with these people playing it all day everyday and it living open it their taskbar.

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This just started happening to me and I found this post via a search (so renaming the title helped).

 

I used to keep Solitaire running all the time. Play while I'm on hold or listening to something like youtube or a podcast.

 

It is no longer usable. I've had all sorts of problems since a Windows 10 update in August or so. 


Processor    Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz   3.30 GHz
Installed RAM    24.0 GB
System type    64-bit operating system, x64-based processor
 

I think I was watching a video and it started to stutter - normally my usage is a little high on videos because I'm watching youtube at 2X speed for lectures and such.
But this much for Solitaire is SO absurd.
 

When I X out of Solitaire, there's still a Solitaire task running that shows on Task Manager and I have to kill that manually.  
Using about 25% of the CPU and 3 GB of RAM.

Maybe MS is mining bitcoin or something equally crazy while disguised as Solitaire?
 

1650155725_WindowsMicrosoftSolitaireusesthewholePC.PNG.69134898ccdff3d6a67f96346f58d7e2.PNG

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Same problem, solution here worked.  Had a friend with 6GB of DRAM and according to Process Explorer, Solitaire was trying to use 7.5GB!!  Found this page and wanted to confirm that uninstalling and re-installing Solitaire seems to have cleared it up.  It's now running at about 300Mb.

 

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This problem came back once my friend started playing again.  Another attempt here looks promising:

Go into Settings -> Apps. 

Scroll down to Microsoft Solitaire Collection and click on it. 

Click on Advanced Options (upper left of the box)

Turn OFF Background Apps.

 

She started playing and immediately felt it was much faster.  See if that helps you.

 

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