Razer support sucks


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On 06/09/2021 at 12:40, Nick H. said:

...huh? What was the point in going through the rigmarole of getting the replacement if you're just going to throw it on eBay?

Yeah because my other plan was just to bin it after paying €80 for it 14 months ago /s

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On 06/09/2021 at 06:40, Nick H. said:

...huh? What was the point in going through the rigmarole of getting the replacement if you're just going to throw it on eBay?

He has a replacement - he wanted his money back!

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Yeah I would have taken a refund had they offered, but I think they only do that if it was ordered directly via Razer. Mine was bought via Amazon.

 

The only upside is that they replaced after 14 months, which is two months after the standard warranty.

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On 06/09/2021 at 11:16, Steven P. said:

Yeah I would have taken a refund had they offered, but I think they only do that if it was ordered directly via Razer. Mine was bought via Amazon.

 

The only upside is that they replaced after 14 months, which is two months after the standard warranty.

That's actually good support 😉

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On 06/09/2021 at 16:39, Steven P. said:

Yeah because my other plan was just to bin it after paying €80 for it 14 months ago /s

 

On 06/09/2021 at 17:09, E.Worm Jimmy said:

He has a replacement - he wanted his money back!

Oh! I misunderstood. I thought you pulled out an old mouse while you were waiting to get the Razer one replaced.

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