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Alienware Command Centre just won't install.

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zakyr

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Any update from an older version would result in failure. I completely uninstalled the older version, deleted all the directories (as per Dell Support instructions) and tried to do a clean install but it just refuses to comply. No version would install anymore. Please help. Adding log file details of two versions that I tried installing.

 

INSTALL LOG, version 5.4.16.0, A00

 

[Sun Apr 10 18:18:55 2022]    Update Package Execution Started
[Sun Apr 10 18:18:55 2022]    Original command line: "E:\Drivers\Alienware-Command-Center-Application_8V8GV_WIN_5.4.16.0_A00.EXE" 
[Sun Apr 10 18:18:55 2022]    DUP Framework EXE Version: 4.8.9.106
[Sun Apr 10 18:18:55 2022]    DUP Release: 8V8GVA00
[Sun Apr 10 18:18:55 2022]    Initializing framework...
[Sun Apr 10 18:18:55 2022]    Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client 
[Sun Apr 10 18:18:55 2022]    logo.png
[Sun Apr 10 18:22:17 2022]    User Command: attended
[Sun Apr 10 18:22:17 2022]    DUP Capabilities Value: 35651583 (0x21FFFFF)
[Sun Apr 10 18:22:17 2022]    DUP Vendor Software Version: 5.4.16.0
[Sun Apr 10 18:22:17 2022]    Local System/Model Compatible with this Package? Yes
[Sun Apr 10 18:22:17 2022]    Local System OS Version: 10.0.0.0
[Sun Apr 10 18:22:17 2022]    OS Compatible with this Package? Yes
[Sun Apr 10 18:22:17 2022]    Local System OS Language: EN
[Sun Apr 10 18:22:17 2022]    Language Compatible with this Package? Yes
[Sun Apr 10 18:22:17 2022]    Identified Behavior : attended
[Sun Apr 10 18:22:17 2022]    Extraction-miniunz path: c:\PROGRA~3\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140\miniunz.exe
[Sun Apr 10 18:22:17 2022]    Extraction-arguments:  -x E:\Drivers\Alienware-Command-Center-Application_8V8GV_WIN_5.4.16.0_A00.EXE -o -d c:\PROGRA~3\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140
[Sun Apr 10 18:22:31 2022]    Extraction-GetExitCode: 0
[Sun Apr 10 18:22:31 2022]    Temporary payload log file name: C:\ProgramData\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140\DUP4B83.tmp
[Sun Apr 10 18:22:31 2022]    payloadExe: setup.exe
[Sun Apr 10 18:22:31 2022]    payloadArgs: /clone_wait /Verbose""C:\ProgramData\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140\DUP4B83.tmp""
[Sun Apr 10 18:22:31 2022]    payloadDir: C:\ProgramData\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140
[Sun Apr 10 18:22:31 2022]    MUP Spec version is less than 3 or Not a DCH Package.
[Sun Apr 10 18:22:31 2022]    Legacy installation is selected. Calling Vendor Installer...
[Sun Apr 10 18:22:32 2022]    Appending Vendor Software Log.
[Sun Apr 10 18:22:32 2022]    
--- Start of Vendor Software Log ---

[Sun Apr 10 18:22:32 2022]    
--- End of Vendor Software Log ---

[Sun Apr 10 18:22:32 2022]    Vendor Software Return Code: 3435973836
[Sun Apr 10 18:22:33 2022]    logo.png
[Sun Apr 10 18:22:33 2022]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Sun Apr 10 18:22:33 2022]    Name of Exit Code: 
[Sun Apr 10 18:22:33 2022]    (DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Sun Apr 10 18:22:33 2022]    Exit Code set to: 1 (0x1)
[Sun Apr 10 18:22:33 2022]    Result: FAILURE
[Sun Apr 10 18:22:40 2022]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_8V8GV_WIN_5.4.16.0_A00.txt
[Sun Apr 10 18:22:51 2022]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_8V8GV_WIN_5.4.16.0_A00.txt
[Sun Apr 10 18:26:12 2022]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Sun Apr 10 18:26:12 2022]    Name of Exit Code: 
[Sun Apr 10 18:26:12 2022]    (DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Sun Apr 10 18:26:12 2022]    Execution terminated at date-time Sun Apr 10 18:26:12 2022
[Sun Apr 10 18:26:12 2022]    ######

 

INSTALL LOG, version 5.2.75.0, A00

 

[Sun Apr 10 18:46:20 2022]    Update Package Execution Started
[Sun Apr 10 18:46:20 2022]    Original command line: "E:\Alienware-Command-Center-Application_0H00M_WIN_5.2.75.0_A00.EXE" 
[Sun Apr 10 18:46:20 2022]    DUP Framework EXE Version: 4.4.5.44
[Sun Apr 10 18:46:20 2022]    DUP Release: 0H00MA00
[Sun Apr 10 18:46:20 2022]    Initializing framework...
[Sun Apr 10 18:46:20 2022]    Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client 
[Sun Apr 10 18:46:20 2022]    logo.png
[Sun Apr 10 18:46:22 2022]    User Command: attended
[Sun Apr 10 18:46:22 2022]    DUP Capabilities Value: 35651583 (0x21FFFFF)
[Sun Apr 10 18:46:22 2022]    DUP Vendor Software Version: 5.2.75.0
[Sun Apr 10 18:46:22 2022]    Local System/Model Compatible with this Package? Yes
[Sun Apr 10 18:46:22 2022]    Local System OS Version: 10.0.0.0
[Sun Apr 10 18:46:22 2022]    OS Compatible with this Package? Yes
[Sun Apr 10 18:46:22 2022]    Local System OS Language: EN
[Sun Apr 10 18:46:22 2022]    Language Compatible with this Package? Yes
[Sun Apr 10 18:46:22 2022]    Identified Behavior : attended
[Sun Apr 10 18:46:22 2022]    Extraction-miniunz path: c:\PROGRA~3\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8\miniunz.exe
[Sun Apr 10 18:46:22 2022]    Extraction-arguments:  -x E:\Alienware-Command-Center-Application_0H00M_WIN_5.2.75.0_A00.EXE -o -d c:\PROGRA~3\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8
[Sun Apr 10 18:46:25 2022]    Extraction-GetExitCode: 0
[Sun Apr 10 18:46:25 2022]    Temporary payload log file name: C:\ProgramData\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8\DUP2E6A.tmp
[Sun Apr 10 18:46:25 2022]    payloadExe: setup.exe
[Sun Apr 10 18:46:25 2022]    payloadArgs: /clone_wait /Verbose""C:\ProgramData\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8\DUP2E6A.tmp""
[Sun Apr 10 18:46:25 2022]    payloadDir: C:\ProgramData\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8
[Sun Apr 10 18:46:25 2022]    MUP Spec version is less than 3 or Not a DCH Package.
[Sun Apr 10 18:46:25 2022]    Legacy installation is selected. Calling Vendor Installer...
[Sun Apr 10 18:46:31 2022]    Appending Vendor Software Log.
[Sun Apr 10 18:46:31 2022]    
--- Start of Vendor Software Log ---

[Sun Apr 10 18:46:31 2022]    
--- End of Vendor Software Log ---

[Sun Apr 10 18:46:31 2022]    Vendor Software Return Code: 3435973836
[Sun Apr 10 18:46:31 2022]    logo.png
[Sun Apr 10 18:46:31 2022]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Sun Apr 10 18:46:31 2022]    Name of Exit Code: 
[Sun Apr 10 18:46:31 2022]    (DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Sun Apr 10 18:46:31 2022]    Exit Code set to: 1 (0x1)
[Sun Apr 10 18:46:31 2022]    Result: FAILURE
[Sun Apr 10 18:46:35 2022]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_0H00M_WIN_5.2.75.0_A00.txt
[Sun Apr 10 18:46:47 2022]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Sun Apr 10 18:46:47 2022]    Name of Exit Code: 
[Sun Apr 10 18:46:47 2022]    (DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Sun Apr 10 18:46:47 2022]    Execution terminated at date-time Sun Apr 10 18:46:47 2022
[Sun Apr 10 18:46:47 2022]    ######

 

10 answers to this question

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zakyr

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I'd greatly appreciate if anyone can help me with this. This problem has become a thorn in my back since I cannot control fans unless I install AWCC and no fans means the PC gets insanely hot when I run resource-hungry applications.

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jnelsoninjax

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Have you tried to install a previous version of the command center software? The log indicates that it can't find a value, so either one of two things, either the software package is corrupt or something else is stopping it. So either try downloading a new copy, or a different version, or from an elevated command prompt run SFC/scannow and see if it finds any errors.

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zakyr

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On 15/04/2022 at 07:48, jnelsoninjax said:

Have you tried to install a previous version of the command center software? The log indicates that it can't find a value, so either one of two things, either the software package is corrupt or something else is stopping it. So either try downloading a new copy, or a different version, or from an elevated command prompt run SFC/scannow and see if it finds any errors.

I have tried as early as the February 2020 version, which had worked back in its days without any significant flaws. I've tried downloading multiple packages multiple times but the error persists. I'll give SFC a try.

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+primortal Subscriber²

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There's this recommendation, https://www.dell.com/community/Inspiron/AlienWare-Command-Center-stopped-working-and-I-can-t-reinstall/m-p/7688413/highlight/true#M95793

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zakyr

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On 15/04/2022 at 07:48, jnelsoninjax said:

Have you tried to install a previous version of the command center software? The log indicates that it can't find a value, so either one of two things, either the software package is corrupt or something else is stopping it. So either try downloading a new copy, or a different version, or from an elevated command prompt run SFC/scannow and see if it finds any errors.

SFC notified me of the presence of corrupt files which it successfully repaired, but AWCC would still not install. 

On 16/04/2022 at 00:52, primortal said:

There's this recommendation, https://www.dell.com/community/Inspiron/AlienWare-Command-Center-stopped-working-and-I-can-t-reinstall/m-p/7688413/highlight/true#M95793

Tried that as well. Doesn't work.

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zakyr

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On 16/04/2022 at 00:52, primortal said:

There's this recommendation, https://www.dell.com/community/Inspiron/AlienWare-Command-Center-stopped-working-and-I-can-t-reinstall/m-p/7688413/highlight/true#M95793

No luck whatsoever. I tried three versions each from 2022, 2021, and 2020.

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zakyr

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On 16/04/2022 at 04:15, DoctorD said:

I had this happen before and I had to use Revo and dig all the remnants out then install the original version that came with my alienware for it to work again.  Is this on a R 10 or R11 by chance?

M15 R1 (Q4 2019 version).

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zakyr

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On 16/04/2022 at 05:47, DoctorD said:

https://tencomputer.com/alienware-command-center-not-working/

Nothing is working at this moment. I suppose I'll try reinstalling windows before resorting to alternatives to control my system fans.

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