• 0

Alienware Command Centre just won't install.

Asked by zakyr,

 Share

Question

Collaborator

zakyr

Posted
Posted

Any update from an older version would result in failure. I completely uninstalled the older version, deleted all the directories (as per Dell Support instructions) and tried to do a clean install but it just refuses to comply. No version would install anymore. Please help. Adding log file details of two versions that I tried installing.

 

INSTALL LOG, version 5.4.16.0, A00

 

[Sun Apr 10 18:18:55 2022]    Update Package Execution Started
[Sun Apr 10 18:18:55 2022]    Original command line: "E:\Drivers\Alienware-Command-Center-Application_8V8GV_WIN_5.4.16.0_A00.EXE" 
[Sun Apr 10 18:18:55 2022]    DUP Framework EXE Version: 4.8.9.106
[Sun Apr 10 18:18:55 2022]    DUP Release: 8V8GVA00
[Sun Apr 10 18:18:55 2022]    Initializing framework...
[Sun Apr 10 18:18:55 2022]    Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client 
[Sun Apr 10 18:18:55 2022]    logo.png
[Sun Apr 10 18:22:17 2022]    User Command: attended
[Sun Apr 10 18:22:17 2022]    DUP Capabilities Value: 35651583 (0x21FFFFF)
[Sun Apr 10 18:22:17 2022]    DUP Vendor Software Version: 5.4.16.0
[Sun Apr 10 18:22:17 2022]    Local System/Model Compatible with this Package? Yes
[Sun Apr 10 18:22:17 2022]    Local System OS Version: 10.0.0.0
[Sun Apr 10 18:22:17 2022]    OS Compatible with this Package? Yes
[Sun Apr 10 18:22:17 2022]    Local System OS Language: EN
[Sun Apr 10 18:22:17 2022]    Language Compatible with this Package? Yes
[Sun Apr 10 18:22:17 2022]    Identified Behavior : attended
[Sun Apr 10 18:22:17 2022]    Extraction-miniunz path: c:\PROGRA~3\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140\miniunz.exe
[Sun Apr 10 18:22:17 2022]    Extraction-arguments:  -x E:\Drivers\Alienware-Command-Center-Application_8V8GV_WIN_5.4.16.0_A00.EXE -o -d c:\PROGRA~3\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140
[Sun Apr 10 18:22:31 2022]    Extraction-GetExitCode: 0
[Sun Apr 10 18:22:31 2022]    Temporary payload log file name: C:\ProgramData\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140\DUP4B83.tmp
[Sun Apr 10 18:22:31 2022]    payloadExe: setup.exe
[Sun Apr 10 18:22:31 2022]    payloadArgs: /clone_wait /Verbose""C:\ProgramData\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140\DUP4B83.tmp""
[Sun Apr 10 18:22:31 2022]    payloadDir: C:\ProgramData\dell\drivers\3d92346b-9f4f-479e-ba19-a9027f2f3140
[Sun Apr 10 18:22:31 2022]    MUP Spec version is less than 3 or Not a DCH Package.
[Sun Apr 10 18:22:31 2022]    Legacy installation is selected. Calling Vendor Installer...
[Sun Apr 10 18:22:32 2022]    Appending Vendor Software Log.
[Sun Apr 10 18:22:32 2022]    
--- Start of Vendor Software Log ---

[Sun Apr 10 18:22:32 2022]    
--- End of Vendor Software Log ---

[Sun Apr 10 18:22:32 2022]    Vendor Software Return Code: 3435973836
[Sun Apr 10 18:22:33 2022]    logo.png
[Sun Apr 10 18:22:33 2022]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Sun Apr 10 18:22:33 2022]    Name of Exit Code: 
[Sun Apr 10 18:22:33 2022]    (DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Sun Apr 10 18:22:33 2022]    Exit Code set to: 1 (0x1)
[Sun Apr 10 18:22:33 2022]    Result: FAILURE
[Sun Apr 10 18:22:40 2022]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_8V8GV_WIN_5.4.16.0_A00.txt
[Sun Apr 10 18:22:51 2022]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_8V8GV_WIN_5.4.16.0_A00.txt
[Sun Apr 10 18:26:12 2022]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Sun Apr 10 18:26:12 2022]    Name of Exit Code: 
[Sun Apr 10 18:26:12 2022]    (DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Sun Apr 10 18:26:12 2022]    Execution terminated at date-time Sun Apr 10 18:26:12 2022
[Sun Apr 10 18:26:12 2022]    ######

 

INSTALL LOG, version 5.2.75.0, A00

 

[Sun Apr 10 18:46:20 2022]    Update Package Execution Started
[Sun Apr 10 18:46:20 2022]    Original command line: "E:\Alienware-Command-Center-Application_0H00M_WIN_5.2.75.0_A00.EXE" 
[Sun Apr 10 18:46:20 2022]    DUP Framework EXE Version: 4.4.5.44
[Sun Apr 10 18:46:20 2022]    DUP Release: 0H00MA00
[Sun Apr 10 18:46:20 2022]    Initializing framework...
[Sun Apr 10 18:46:20 2022]    Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client 
[Sun Apr 10 18:46:20 2022]    logo.png
[Sun Apr 10 18:46:22 2022]    User Command: attended
[Sun Apr 10 18:46:22 2022]    DUP Capabilities Value: 35651583 (0x21FFFFF)
[Sun Apr 10 18:46:22 2022]    DUP Vendor Software Version: 5.2.75.0
[Sun Apr 10 18:46:22 2022]    Local System/Model Compatible with this Package? Yes
[Sun Apr 10 18:46:22 2022]    Local System OS Version: 10.0.0.0
[Sun Apr 10 18:46:22 2022]    OS Compatible with this Package? Yes
[Sun Apr 10 18:46:22 2022]    Local System OS Language: EN
[Sun Apr 10 18:46:22 2022]    Language Compatible with this Package? Yes
[Sun Apr 10 18:46:22 2022]    Identified Behavior : attended
[Sun Apr 10 18:46:22 2022]    Extraction-miniunz path: c:\PROGRA~3\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8\miniunz.exe
[Sun Apr 10 18:46:22 2022]    Extraction-arguments:  -x E:\Alienware-Command-Center-Application_0H00M_WIN_5.2.75.0_A00.EXE -o -d c:\PROGRA~3\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8
[Sun Apr 10 18:46:25 2022]    Extraction-GetExitCode: 0
[Sun Apr 10 18:46:25 2022]    Temporary payload log file name: C:\ProgramData\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8\DUP2E6A.tmp
[Sun Apr 10 18:46:25 2022]    payloadExe: setup.exe
[Sun Apr 10 18:46:25 2022]    payloadArgs: /clone_wait /Verbose""C:\ProgramData\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8\DUP2E6A.tmp""
[Sun Apr 10 18:46:25 2022]    payloadDir: C:\ProgramData\dell\drivers\2410deee-a968-4858-a696-8d6cd0f02eb8
[Sun Apr 10 18:46:25 2022]    MUP Spec version is less than 3 or Not a DCH Package.
[Sun Apr 10 18:46:25 2022]    Legacy installation is selected. Calling Vendor Installer...
[Sun Apr 10 18:46:31 2022]    Appending Vendor Software Log.
[Sun Apr 10 18:46:31 2022]    
--- Start of Vendor Software Log ---

[Sun Apr 10 18:46:31 2022]    
--- End of Vendor Software Log ---

[Sun Apr 10 18:46:31 2022]    Vendor Software Return Code: 3435973836
[Sun Apr 10 18:46:31 2022]    logo.png
[Sun Apr 10 18:46:31 2022]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Sun Apr 10 18:46:31 2022]    Name of Exit Code: 
[Sun Apr 10 18:46:31 2022]    (DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Sun Apr 10 18:46:31 2022]    Exit Code set to: 1 (0x1)
[Sun Apr 10 18:46:31 2022]    Result: FAILURE
[Sun Apr 10 18:46:35 2022]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_0H00M_WIN_5.2.75.0_A00.txt
[Sun Apr 10 18:46:47 2022]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Sun Apr 10 18:46:47 2022]    Name of Exit Code: 
[Sun Apr 10 18:46:47 2022]    (DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Sun Apr 10 18:46:47 2022]    Execution terminated at date-time Sun Apr 10 18:46:47 2022
[Sun Apr 10 18:46:47 2022]    ######

 

10 answers to this question

Recommended Posts

  • 0
Collaborator

zakyr

Posted
  • Author
Posted (edited)

I'd greatly appreciate if anyone can help me with this. This problem has become a thorn in my back since I cannot control fans unless I install AWCC and no fans means the PC gets insanely hot when I run resource-hungry applications.

  • 0
Grand Master

jnelsoninjax

Posted
Posted

Have you tried to install a previous version of the command center software? The log indicates that it can't find a value, so either one of two things, either the software package is corrupt or something else is stopping it. So either try downloading a new copy, or a different version, or from an elevated command prompt run SFC/scannow and see if it finds any errors.

  • 0
Collaborator

zakyr

Posted
  • Author
Posted
On 15/04/2022 at 07:48, jnelsoninjax said:

Have you tried to install a previous version of the command center software? The log indicates that it can't find a value, so either one of two things, either the software package is corrupt or something else is stopping it. So either try downloading a new copy, or a different version, or from an elevated command prompt run SFC/scannow and see if it finds any errors.

I have tried as early as the February 2020 version, which had worked back in its days without any significant flaws. I've tried downloading multiple packages multiple times but the error persists. I'll give SFC a try.

  • 0
Grand Master

+primortal Subscriber²

Posted
  • Subscriber²
Posted

There's this recommendation, https://www.dell.com/community/Inspiron/AlienWare-Command-Center-stopped-working-and-I-can-t-reinstall/m-p/7688413/highlight/true#M95793

  • 0
Collaborator

zakyr

Posted
  • Author
Posted
On 15/04/2022 at 07:48, jnelsoninjax said:

Have you tried to install a previous version of the command center software? The log indicates that it can't find a value, so either one of two things, either the software package is corrupt or something else is stopping it. So either try downloading a new copy, or a different version, or from an elevated command prompt run SFC/scannow and see if it finds any errors.

SFC notified me of the presence of corrupt files which it successfully repaired, but AWCC would still not install. 

On 16/04/2022 at 00:52, primortal said:

There's this recommendation, https://www.dell.com/community/Inspiron/AlienWare-Command-Center-stopped-working-and-I-can-t-reinstall/m-p/7688413/highlight/true#M95793

Tried that as well. Doesn't work.

  • 0
Collaborator

zakyr

Posted
  • Author
Posted
On 16/04/2022 at 00:52, primortal said:

There's this recommendation, https://www.dell.com/community/Inspiron/AlienWare-Command-Center-stopped-working-and-I-can-t-reinstall/m-p/7688413/highlight/true#M95793

No luck whatsoever. I tried three versions each from 2022, 2021, and 2020.

  • 0
Collaborator

zakyr

Posted
  • Author
Posted
On 16/04/2022 at 04:15, DoctorD said:

I had this happen before and I had to use Revo and dig all the remnants out then install the original version that came with my alienware for it to work again.  Is this on a R 10 or R11 by chance?

M15 R1 (Q4 2019 version).

  • 0
Collaborator

zakyr

Posted
  • Author
Posted
On 16/04/2022 at 05:47, DoctorD said:

https://tencomputer.com/alienware-command-center-not-working/

Nothing is working at this moment. I suppose I'll try reinstalling windows before resorting to alternatives to control my system fans.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to question listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • Report: iPhone Air isn't dead, and a second-generation model is planned for 2027

      By sphbecker · Posted

      I'd say the first one failed to be as popular as Apple anticipated, but the easy adjustment here is to make fewer of them next time around. It would only be a "flop" if it isn't possible for Apple to recover the design and factory tooling costs given the number of units sold, which I doubt would be the case. It isn't like no one bought them; it just failed to become the new hot phone of the year.
    • Waymo recalls self-driving software after cars enter closed freeway work zones

      By sphbecker · Posted

      You're right that it does not follow the plain meaning of the word, but in this context, it is a legal term defined in 49 U.S.C. Kind of how "wire fraud" laws apply even if a physical wire was not used. Given that it is codified in law, and it isn't just automotive journalists that don't understand evolving technology, I highly doubt congress would change a well understood term just because technology makes the term slightly less actuate.
    • Waymo recalls self-driving software after cars enter closed freeway work zones

      By PsYcHoKiLLa · Posted

      "OuT Of My WaYmO !"
    • Waymo recalls self-driving software after cars enter closed freeway work zones

      By sphbecker · Posted

      This is exactly why I keep saying we are not ready for human free self-driving. These little "bugs" are may seem like random one-offs. There was also the Waymo that drove between police with drawn weapons and the suspect they were pointing them at. From a software perspective it is easy to understand how those extremely rare situations may not have been programed for, but that is the point. If AI needs to be told to watch out for every possible contingency, then it can never be successful. There will always be the possibility of a first encounter that the AI needs to understand to avoid.
    • TeraCopy 4.0 Final

      By Copernic · Posted

      TeraCopy 4.0 Final by Razvan Serea TeraCopy is a compact program designed to copy and move files at the maximum possible speed, also providing you with a lot of features. Copy files faster. TeraCopy uses dynamically adjusted buffers to reduce seek times. Asynchronous copy speeds up file transfer between two physical hard drives. Pause and resume transfers. Pause copy process at any time to free up system resources and continue with a single click. Error recovery. In case of copy error, TeraCopy will try several times and in the worse case just skips the file, not terminating the entire transfer. Interactive file list. TeraCopy shows failed file transfers and lets you fix the problem and recopy only problem files. Shell integration. TeraCopy can completely replace Explorer copy and move functions, allowing you work with files as usual. TeraCopy is free for non-commercial use only. For commercial use you need to buy a license. The paid version of the program includes the following features: Copy/move to your favorite folders. Save reports as HTML and CSV files. Select files with the same extension/folder. Remove the selected files from the copy queue. Download: TeraCopy 4.0 | 14.6MB (Freeware, paid upgrade available) View: TeraCopy Website | Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware

  • Recent Achievements

    • Week One Done
      Eurosoft10 earned a badge
      Week One Done
    • One Month Later
      Eurosoft10 earned a badge
      One Month Later
    • One Year In
      Skeet Campbell earned a badge
      One Year In
    • One Month Later
      Sharbel earned a badge
      One Month Later
    • First Post
      BizSAR earned a badge
      First Post

  • Popular Contributors

    1. 1
      +primortal
      586
    2. 2
      +Edouard
      187
    3. 3
      Michael Scrip
      74
    4. 4
      PsYcHoKiLLa
      72
    5. 5
      neufuse
      69
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!