Wifi via cell phone really slow

[jnelsoninjax]

It's getting bad again, large spikes in packet loss mainly in the evening (15% just in the last hour), which tends to point me towards the infrastructure can't handle the amount of strain its being put under, because there is simply no other good explanation for it, unless the cable lines are just really old.

[WITHOUT-ME]

On 18/05/2024 at 23:37, jnelsoninjax said:

It's getting bad again

 

[jnelsoninjax]

So, tech came out today, he is one who is familiar with the way the lines are run and he was the one who did the initial install. He called another tech out, one who had wired this building to start with and the two of them discovered that the line under the building had been spliced for another unit to have service (since they are technically not supposed to run any new lines without management permission) and they suspected that the splitter on that splice was going bad, so they removed it and since that unit no longer had service, moved us to a dedicated line. They also discovered one of the overhead cable lines, that feeds the building, looking like it has seen better days and advised us that should the issues persist, to call back and request that the line be replaced. He was unable to do it today since he came at 1500, and the job to run a new line would take at least 2 hours he could not work the OT without prior permission. So I am going to monitor it for a few days and see if anything changes for better or worse, and call them to replace the line if things are worse.

[Ixion]

Sounds like progress, hopefully it fixes everything!

[jnelsoninjax]

Well whatever they 'fixed' made it much, much worse, massive packet loss, and a WiFi signal that is insanely laggy. Guess I have to call them back out.

[Mindovermaster Global Moderator]

Yeah, that line should be replaced..

[jnelsoninjax]

@BudManI've got a question/observation I want to bounce of you: reviewing the Netprobe data, I notice that allot of the packet loss occurs within about 30 mins of me being up in the morning, and I am wondering what the coloration between the two is, if any? Perfect example is this morning I got up around 0730, and at 0815 or so, packet loss starts spiking at 50 to 80%, and the only thing that I am doing is browsing Twitter and have Telegram running in the background, yet when I try anything from my cell I notice that it is really lagging. Is this just a random thing or is it a sign of something more wrong? I am going to call support and get a tech to come and replace the cable line that they noticed was in bad shape, could that be causing the whole issue?

[Mindovermaster Global Moderator]

BudMan will be around by the 26th. He's on vacation.

 

[jnelsoninjax]

On 24/05/2024 at 09:07, Mindovermaster said:

BudMan will be around by the 26th. He's on vacation.

 

Thanks for the heads up!

[+BudMan MVC]

So the tech hasn't been back? Yeah I just got back last night.

[jnelsoninjax]

On 28/05/2024 at 02:04, BudMan said:

So the tech hasn't been back? Yeah I just got back last night.

Oh they came back, but from what he said the issue(d) were the line that we were on had been spliced, another line (maybe the same one?) was looking bad and needed to be replaced, but he was not able to do it because of the time, he needed 3 hours, but was not authorized for OT. They are supposedly supposed to be here today, at any time now... but they were supposed to be here Tuesday but no-showed.

[+BudMan MVC]

so another no show?

[jnelsoninjax]

They came out and ran a new coax line from the pole to the building, told me that the only other possible issue now could be a 7 foot or so section of cable that runs from the roof down to foundation, the issue being that they can not see or access that section of cable. Apparently the property manager has been giving them all sorts of trouble from the beginning when they went to do the initial install, the management will not let them make any holes, remove any siding, etc. For us that is not so much of an issue since the cable comes in from the floor. However, there is another customer in the next building who is not so lucky, and the cable company really can not do anything for him because to run a new line which is needed, they would have to disturb the siding, and they are being told that they can not do that. But so far, packet loss has dropped to almost none since the new cable was ran. The old cable had been pulled too tight and was rubbing against tree branches which is why the tech wanted to replace it.

[+BudMan MVC]

On 31/05/2024 at 08:49, jnelsoninjax said:

But so far, packet loss has dropped to almost none since the new cable was ran

Nice... Lets hope that was the fix..

[jnelsoninjax]

On 31/05/2024 at 07:51, BudMan said:

Nice... Lets hope that was the fix..

It's been 24 hours now, and packet loss is at 0.37%, so I am going to say that replacing the line fixed the problem.