CeX ceases all operations in The Netherlands due to violence and theft

[Steven P. Administrators]

Translation: Thanks and Goodbye - Source: CeX

To our wonderful customers.

It's time to say goodbye in the Netherlands.
After carefully considering closing our CeX stores earlier this year to protect our customers and employees following a series of thefts and armed robberies, our e-commerce website continued to sell and buy as usual.

We have since come to the unfortunate conclusion that we cannot continue our online operations in the Netherlands. Therefore, CeX will cease operations on November 9, 2025.

It is no longer possible to sell goods to us through our website. All orders still in transit will continue to be processed.

You can still place orders to purchase products through our website until 11:59 PM on Sunday, November 9.

We therefore recommend that you use any outstanding CeX vouchers before this date. After this date, you will no longer be able to use them for purchases.

All warranties on purchased products remain valid in accordance with our terms and conditions. The warranty procedure will be published on our website, nl.webuy.com.

We want to thank you for your support, patience, and understanding. We truly appreciate your loyalty over the past ten years and hope to return to the Netherlands in the future to buy, sell, and trade with you again.

Do you have a question or would you like to contact us? Then go to: NL Support

On behalf of the management,
Yours sincerely,
Richard Oldham Director - CeX
 

Frequently Asked Questions (FAQ)
Why did you close the stores?
Over the past year, we've been confronted with a worrying and increasing number of security incidents. Our stores have been targeted by robberies more than twenty times, with individuals wielding knives, firearms, and other weapons seriously endangering the safety of both our employees and customers. These incidents have caused considerable concern and alarm for all of us.

We've tried to adapt to this situation by implementing additional security measures, better training our staff, and exploring various options to protect our stores and everyone in them. Unfortunately, given the ongoing and increasingly violent nature of the robberies, we've had to acknowledge that there's no longer a viable way to adequately guarantee the safety of our stores.

Why are you closing the website?
Unfortunately, it is not feasible at this time to run the website as a standalone operation.

Does this closure have consequences for other countries?
No, this only applies to the Netherlands.

Will you return to the Netherlands in the future?
We hope to be able to serve you again in the future as soon as possible.

Can I still use my vouchers?
Yes! You can use them to make purchases through our website until the closing date.

Why don't you buy stuff anymore?
Because we're closing our operations in the Netherlands, we can no longer purchase products. What happens to the items I've already sent in for testing?

We will still purchase your items once your sales order has been placed and your products are on their way to us.

When do you stop accepting new orders?
Our website will no longer accept new orders after 11:59 PM on Sunday, November 9th.

What happens to my warranty?
Your warranty remains valid. For questions, please contact our customer service team. We'll publish a detailed explanation on our website soon.

Source: CeX was machine translated from Dutch

[Steven P. Administrators]

Yeah unfortunately, armed robberies being mentioned on the news is far more common than I would like. Just last week there were two armed robberies in my city (Haarlem) 😟

[Sylar0]

The fact this is in the Netherlands comes as a surprise some story here I'm missing?

[goretsky Supervisor]

Hello,

I was unfamiliar with CeX, and strangely enough when I tried to access the CeX link that Steven gave I was blocked by CloudFlare--perhaps a geoIP issue if they don't do business in the US.   Anyways, here is the company's Wikipedia page:  https://en.wikipedia.org/wiki/CeX_(retailer)

 

Regards,

Aryeh Goretsky
 

[+InsaneNutter MVC]

CeX essentially deal in used electronics and second hand games / movies.

I never actually realised CeX were international. They seem to do quite well in the UK, even more so now we don't really have any dedicated physical stores that sell games / movies (certainly not local to me anyway).

It’s a bit of the lottery the condition of things you'll get buying online, however you can get some good deals on games compared to Ebay.

Sad to hear that armed robberies are not uncommon in the Netherlands, that is surprising.

[d5aqoëp]

On 06/10/2025 at 21:26, Steven P. said:

Yeah unfortunately, armed robberies being mentioned on the news is far more common than I would like. Just last week there were two armed robberies in my city (Haarlem) 😟

You guys should stop taking in talentless refugees. Only take well qualified or skilled workforce if you want decent people living in your countries. It's the only harsh solution.