i'm so sick of these threads poping up every single week. so here's the one and only thread you should need untill the end of your life. moderator can modify poll entries to update.
What are you even talking about?
"Why is your service desk raising tickets on behalf of users?!"
The user CONTACTS US VIA E-MAIL, what wasn't clear about that?
Sounds you might be trying to use a mail client as an ITSM here?
Why is your service desk raising tickets on behalf of users?!
Fair enough raise a ticket off a call, but of an email or chat - nah, that's just duplicating workload - if the user can write a message, they can raise a ticket.
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MxxCon
i'm so sick of these threads poping up every single week. so here's the one and only thread you should need untill the end of your life. moderator can modify poll entries to update.
BEST ANTIVIRUS
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