Should an Apple order take this long..?

By MrBear5587
in Apple (macOS)

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Grand Master

MrBear5587

Posted
Posted

Well on April 19th; I ordered the following from the UK AppleStore website:

1x Personalised iPod photo 30Gb

1x iPod photo dock

1x iPod case

1x Apple in-ear headphones

I've had the confirmation, and they've taken the money but its now like May 9th and TNT (shippers) still don't have the goods off Apple to ship to me.

I emailed Apple the other day and was told that because I ordered a Personalised (inscribed) iPod, it was build in Asia, whereas my other items were in Holland. The iPod shipped out of the Asia factory on April 23rd, where it was en route to Holland to merge with my other items, then It would enter Europe, be handed over to TNT, who would then deliver the items to me. TNT still don't have the products off Apple as when I try to track it on their site, it just returns consignment not found.

I'll probably ring Apple again later but was just wondering if I should be worried, should it take this long? :pinch:

Thanks.

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Grand Master

Chicane-UK Veteran

Posted
  • Veteran
Posted

I ordered a 3G 20GB iPod about a year and a half ago and that took a month to get to me as stocks were low and they had to send it as they built it from their factory in Taiwan. Shipping did take a long time as well to go from Taiwan -> Holland.. i'd say give it another week and if nothing still then get on the phone to em.

Collaborator

okidoki

Posted
Posted

The tracking number provided by Apple is not a valid TNT tracking number.

I had the same problem when I ordered my personalized ipod last summer.

It took many a week for it to be delivered, but what you can do is call up TNT and explain the situation - if you're lucky they'll do a search if you can provide your name and address.

Grand Master

MrBear5587

Posted
  • Author
Posted

Cheers for the info, I've just phoned Apple.

They've agreed its taking too long and have got an escalation order for my products and some supervisors are chasing it up.. gotta phone them back in a few hours, hopefully they'll have some good news.

Who knows, maybe they'll send me another iPod then Ill get 2 :p

Grand Master

MrBear5587

Posted
  • Author
Posted

Well it seems my order has gotten lost :x lmao.

1st Email from Apple Customer services:

Dear Mr. Allen,

Thank you for your email to the Apple Store.

As per your enquiry please be advised the enquiry is currently under investigation with the Logistics Department. This is referenced under issue number XXXXXXXX. I understand that you require your goods as soon as possible and your patience is appreciated. I will contact you as soon as I receive an update from Logistics regarding your enquiry.

At this time I would like to offer you a goodwill gesture to the value of ?20 upon receipt of the goods. Please reply to this email once the goods have been delivered and I will be happy to process your refund as soon as possible.

Kind Regards,

Heidi

AppleStore Europe

Direct Sales Support

2nd Email from Apple Customer services:

Dear Mr. Allen,

Thank you for your recent enquiry to the Apple Store.

As per your enquiry please be advised I have received an update from Logistics. As per this update please note your order has been replaced as the original order was recently confirmed missing consignment. This is referenced under issue number XXXXXXXX.

The replacement has been put on the highest priority and will be dispatched as soon as possible. You shall be notified with your new delivery number and tracking information as soon as the goods have been dispatched.

Please contact the Apple Store once the replacement goods have been received and I will be happy to process your goodwill gesture.

Again sincere apologies for any inconvenience caused and should you have any further enquiries please don't hesitate to contact the Apple Store.

Kind Regards,

Heidi

Gotta love Apple customer service, quite pleased really as it's not Apple's fault my order got lost.

Hopefully I'll have it soon:DD hehh

Grand Master

MrBear5587

Posted
  • Author
Posted

This goes from bad to worse lolll

I've just got the re-order confirmation from apple to my email, i can expect my items on around 7th June, this sucks as I ordered first on April 19th :x

Total: 271.45

Shipping Cost: 0.00

Discount (Incl. in Total): 0.00

VAT @ 17.50% : 47.50

Order Total: 318.95

Currency: GBP

Terms of Payment: Cheque

Note: Your order will not ship until all items are available

How long will my order take?

Your order should ship on or before 23.05.2005

Please allow a further 3-7 days from this date to deliver your order.

:(:(:(

Collaborator

doggie_dog

Posted
Posted

you should really send them a nasty email saying you DEMAND your things ASAP. Tell me how long it was, your disgust at it all. Maybe even say you'll forward the letter to Consumer Affairs on poor standards. Guarantee, you'd get your order and a few extras :p

Grand Master

MrBear5587

Posted
  • Author
Posted

I might do that tomorrow, the more i think about this, the more i want teh iPod now lol.

How could Apple give in any more than they have though? They've given me ?20 and are apparantely shipping it high priority (although its going to take longer than my original order o___O).

Maybe I'll get some free stuff lol?

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