Should an Apple order take this long..?

By MrBear5587
in Apple (macOS)

 Share

Recommended Posts

Grand Master

ph3412t3h13

Posted
Posted
I might do that tomorrow, the more i think about this, the more i want teh iPod now lol.

How could Apple give in any more than they have though? They've given me ?20 and are apparantely shipping it high priority (although its going to take longer than my original order o___O).

Maybe I'll get some free stuff lol?

585905589[/snapback]

feh, dont count on it, maybe a gift card or something

Rising Star

Bennifer

Posted
Posted

Hah, slightly different but ive had a problem with TNT - Ordered an apple keyboard and mouse last saturday. Have been waiting this week every day for it... no joy. Get an email today asking me to contact TNT to arrange delivery - found that strange as normally they try and deliver and leave a note for you to call.

Once id called they asked for the tracking number on the card. I asked "what card" and she said the one they left when they tried to deliver on Monday! They never left anything and as far as im aware my dad was home at 10.30 when they apparently tried, whats with that :s Anywho, is meant to be delivered at 10 - 11 ish tomorrow now. Wooo!

Grand Master

DirtyLarry Veteran

Posted
  • Veteran
Posted
Who knows, maybe they'll send me another iPod then Ill get 2 :p

585894529[/snapback]

Believe it or not, a similar thing happen to me a few years back when I ordered my Dual G4. I actually did get 2!!! :ninja:

Then my credit card called me the next day and said we noticed you just got charged an additional 2500$ for an item that you already got charged $2500 for 1 week ago.

Needless to say, the extra one went back right away.

Crazy thing is it was a customized order, so somehow they made me 2 computers to my specs, and it slipped through their system and they both got shipped.

My point in sharing this because it is slightly OT is yeah, I dont think Apple is always on the ball when it comes to orders.

Community Regular

The.Clinton

Posted
Posted

Just sent this to apple and tnt...

Hi,

Ok I am really not happy.

I received confirmation on the 30th of April that the item had been dispatched, so I had someone wait in for over a week for it to arrive..

I called Apple (this was on the Monday evening), and they said it had been delivered and signed for on the Saturday at 10AM with the Surname "Marsh", but it hadn't... so I took to the internet... then I read the apple delivery and ordering horror stories.

So I decided, ok, cut out the middle man, and go straight to TNT.

I called TNT customer services, and they say that yes it had been signed for, and to check with all my neighbours... so I did, and no sign of the parcel... I looked like a right you know what knocking all the doors on the street...

I then called up TNT again, and was told that they would have to pass it over to another dept, and I would definately receive a call within an hour....

An hour and a half later, I got fed up waiting, and called them back - it hadn't been passed over, so they passed it straight over, but as it was after 5pm, they were unable to do anything until the next morning - and that I would definately receive a call... I waited in ALL DAY and not a call - so I called them in the evening, and was told it was being dealt with, and expect a call...

So the next day comes round, and at this point I am fuming.

I ring up again, and get passed to Jason in Manchester, who says they have found my parcel... it went to another part of the country - it was just by chance the lady phoned up TNT and said she had my parcel. If she hadn't phoned in, then they still would have been chasing their tails, looking for my parcel.

Anyway, this isn't the end of the story....

He told me that he was hopefully getting it picked up (yesterday), and that it would be with me today. He also told me that he would ring me back in the afternoon, so I had my hands on my mobile all day, and someone waiting by the home phone - no call.

Anyway, today comes round, and I call them again.. I spoke to some lady, who said that Jason wasn't in the office, and that she would find out whats happening, and said something about Birmingham (i think she said stuck in birmingham, but Im not sure) ... so she said she would have to ring the depot and find out where it was. Anyway, when I was speaking to Jason, he said he may be able to get it delivered to my work address, but couldnt promise anything, which I thought was fair enough. What I didn't think was fair was him not ringing me back, as I now have to have someone at each address whilst I wait for this other lady to get back to me to let me know where the blinking parcel is going! I should have known yesterday, like he said he would tell me!

Anyway, the lady has re-taken down my work address, my telephone details, and I am still waiting for a call.... over an hour has gone by.

Anyway, needless to say, my place of work uses TNT for their international packages, and I will be telling them of my troubles.

I do not think I will be ordering from the Apple Store again.

One Unhappy Customer.

Kind Regards,

Dean Steventon

Community Regular

The.Clinton

Posted
Posted

Well still nothing.. :crazy: I am so angry right now... it's not apple's fault this time (i think unless they put the wrong shipping label on it)

I have been back in contact with TNT as they still have not called me :crazy: and I got some snotty woman saying they will ring me as soon as they have any information.... ive been waiting four bloody days for information!!!!!!

I have now called apple, and they say they are dealing with it.

grrrrrrr

one VERY angry mac owner (and wound up)

Enthusiast

foobah

Posted
Posted

Sounds like you've had it totally sucky from the People at Apple / TNT.

I found the opposite;

Yesterday, 2pm, I ordered a 20gb iPod from the uk store .ac.uk (.edu), and was told to expect to wait a week or so.

10am this morning, my pod arrived by courrier.

Maybe you could/should cancel the order totally and re-start? That tends to work for me with Amazon.co.uk orders; they see you cancelling, and suddernly items are back in stock!

Mentor

S_Herbie

Posted
Posted
How can I cancel an order that in apple's eyes has been fulfilled?? the lady signed for it, even though it wasn't hers, and TNT are being ar******es...

585908545[/snapback]

Forget about TNT... You are not their customer - you are Apples customer! Contact Apple and tell them to resolve it with TNT and then for Apple to call you back with a date / time of resolution.

Failing that tell them to give you a full refund and that you will buy a PC / other branded product instead!

Grand Master

MrBear5587

Posted
  • Author
Posted

Well I rang Apple again this morning.

They told me i can definately expect my goods by 25/05/05, which contradicts the email they sent me, which stated I wouldn't receive them until 11/06/05 at the earliest.

We'll see what happens, but if I don't have my goods by the 25th then i'm cancelling the order and lodging a complaint.

Mentor

helix23

Posted
Posted
Thanks :)

It had better do, I have been on the phone whining to Apple too ;) I want a freebie!!!

585909109[/snapback]

how much was your purchase?

and they are putting you thru all this ****?

That is f***ing retarded and you know it. You should be screaming at apple. Don't be a pushover. You payed good money.

Grand Master

MrBear5587

Posted
  • Author
Posted

Well this is the situation now;

It'll be a month since I placed the order in 2 days, and I've still not received a thing.

You'll need to read my previous comments in the thread for this to follow on but, as I'd said Apple had re-ordered everything as it was confirmed lost. Well anyway, I received this email today:

Dear Mr. Allen,

Thank you for contacting the Apple Store.

Please note you are correct in your understand ing of the order and delivery. However the replaced P9829B/A    IPOD PHOTO 30G-PERSONALIZED-G is now trackable with TNT under consignment number XXXXXXXXX.

Please be advised that all four items on the order were set up for replacement originally but as new delivery information presented itself three of the items for replacement were reported found thus cancelled from the replacement;

M9868G/A  IPOD PHOTO DOCK KIT                                                        Cancelled

TA882LL/A  INCASE FOLIO CLICK WHEEL IPOD                                      Cancelled

M9394G/A  IN-EAR HEADPHONES-GEN                                                Cancelled

P9829B/A  IPOD PHOTO 30G-PERSONALIZED-G                                Shipped

This is referenced under issue number XXXXXXX and I am currently investigating with Logistics the delivery of the these three items. Should it be confirmed that these three items are in fact missing consignment I will be happy to set up a replacement for these three items.

I understand that you order is important to you and you require your goods as quickly as possible however please allow 72 hours for the duration of the Logistics investigation before a replacement if required to be set up.

I will contact you as soon as I receive an update regarding the enquiry.

Sincere apologies for any inconvenience caused and thank you for your patience.

In a previous email, they wanted me to confirm that I'd received the earphones, dock and case - which I haven't. So now - it looks as if I'll get the ipod late the week (fingers crossed :laugh: ), but it looks as if the dock, earphones and case are following suite with the iPod - i'll have to wait 3 days for them to realise they've lost them (lmao), then they'll re-reorder them again, so that's another 8 business days. And I don't want to use the iPod until I've got the case as theres no way I can scratch it.

Gotta be said, my patience is wearing thin with this now :rolleyes:

This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.