Dell shuts down support forums to quell mountain o


Recommended Posts

From TheRegister

Want to complain on Dell's website about its customer service? Too late - the Customer Support Forums, operational until last Friday, have been shut down, apparently to try to quell bad publicity there about Dell products and especially after-care service.

While all the other equipment forums are still working - last time we looked - the areas where you could vent your anger or delight about Mikey Boy's company were shut with a peremptory notice saying that "The Customer Service boards on the Dell Community Forum will be retiring at 3:30pm this Friday, July 8th. ... Customer Service FAQs will still be available to help answer your questions. If you need further assistance, you may contact our customer service team via Chat for any non-technical issue you may have." (The UK site appears not to have such a forum.)

Why? Could it be anything to do with the unbelievably corrosive effect on Dell's reputation that has followed its insistent refusal to deal with problems with the Dell Dimension 4600 power supply ?

Noted Windows expert Ed Bott, who has been tying together some of the threads of the tale, comments: "Dell continues its race to the bottom with the new management strategy: If your customers continue to ask annoying questions, stop listening."

Dell didn't have a response to our query about why it had shut the forums, although in a chat with Christoper Carfi one Dell service bod said: "We are closing the Customer Service boards on the Dell Community Forum for the time being as there certain updates which needs to be taken care of."

Dell is not the first company to find its customers revolting online; Apple has taken similar measures in the past, though not gone quite as far as deleting an entire category of discussion.

Part of the problem seems to have stemmed from Jeff Jarvis, a columnist on the San Francisco Examiner, who summed up his anger in a letter to a Dell VP, saying: "This machine is a lemon. Your at-home and complete care service is a fraud. Your customer service is appalling. Your product is dreadful. Your brand is mud."

That has snowballed into growing pressure on Dell to improve its customer service, at precisely the time it has been driving ever-harder to improve margins. Unfortunately, the two conflict: excellent customer service can't be measured by standard accounting metrics because it doesn't show up until people renew purchases or service contracts - which is a future, uncertain, event. However, you can cut costs in customer service today and it shows up in the bottom line.

Jarvis's travails sparked a little civil war in Blogistan, where some thought he deserved special treatment from Dell as an "A-lister" and "influential", while Bott pointed out that "Google Dell customer service problems and you get 2,950,000 hits, which seems like a lot by any standards. (Just to check, we did "Britney Spears" customer service problems.

In fact Dell's growth has clearly been putting increasing on its customer service operations. In 2000 it won high marks in a PC World survey of subscribers. But fast forward to 2004 and it was slipping badly.

Meanwhile, Jarvis found his own solution to his problems. He bought an Apple Powerbook. Doubtless Apple's moderators are already readying their "delete" keys.

http://www.notebookforums.com/showthread.php?t=94967

http://www.theregister.com/2005/07/11/dell_customer_support/

Edited by MvT Cracker

funny, Dell forums are still working fine.

check out this thread: dell is cr4p - http://forums.us.dell.com/supportforums/bo...ssage.id=117223

It would seem the only thing "not" made in China these days and sold to us in the good old USA is the lack of common sense and children. All our manufacturer's have abandoned, or will abandon, American production workers to avoid fair wages, the EPA, the ACLU, water pollution control, the Clean Air Act, EOE Act, and numerous other enviromental laws designed and initiated to protect all Americans from Air, Water, and Soil pollution. China will eventually realize the seriousness of the pollution inflicted on their people and are constantly monitored by the World Health Organization as the next potential source for a major pathogenic disease outbreak.

    After all the rhetoric, the bottom line is the extremely cheap labor and the extremely high profits made by the price gouging companies that utilize this "Communist Slave Labor" work force to seperate your money from your wallet for an entry level system that "most likely" cost a total of $50 to build from the parts made overseas. The CEO's of America are rolling around on the floors of their offices throwing cash into the air and laughing at all us uninformed fools that support their way of life and look down on us as Royalty looked down on the peasants of the past.

  It took a few years longer than George Orwell's "1984" predicted, but the "New World Order" of the few controlling the many is slowly unfolding upon the generations that are coming of age now. I'm glad to have had my fun in the "Golden Years" of the 60's, 70's and early 80's . Good luck to the kids growing up today when it comes to finding a decent paying job. At least the "draft" isn't active at this time.

funny, Dell forums are still working fine.

check out this thread: dell is cr4p - http://forums.us.dell.com/supportforums/bo...ssage.id=117223

586212462[/snapback]

"The Message you are trying to access has been deleted. Please update your bookmarks."

  • 8 months later...
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • That reminds me. Now that i have Quest 3 I should go back and try the first one in VR. ... last time i did that I tried it in some janky VR setup which was still really good.
    • It's amazing that anyone still uses this bloated trash.
    • How is everyone doing? My hobbies are gaming, sports (netball, tennis) and going to the gym. I also love cooking. Where are you guys from?
    • @Sayan...I have defended you at various points as I hope you know. This headline however is utter trash...shame on you sir!
    • An actual cosmic "Eye of Sauron" had been looking straight at us all along by Sayan Sen Image by Kovin P. Vasquez via Pexels | Not representative An international team of researchers has solved a long-standing mystery surrounding a distant blazar known as PKS 1424+240, helping explain why it produces some of the brightest high-energy gamma rays and cosmic neutrinos ever observed despite appearing to have a relatively slow-moving jet. The findings were published on June 6 in Astronomy & Astrophysics Letters. The study addresses a broader challenge in astrophysics: understanding how extreme cosmic objects accelerate particles to very high energies and produce very high-energy (VHE) photons and neutrinos. PKS 1424+240 is located billions of light-years from Earth. It has attracted attention for years because it is both a powerful source of VHE gamma rays and the brightest known neutrino-emitting blazar in the sky, according to observations by the IceCube Neutrino Observatory. It is also associated with one of the strongest peaks in IceCube's nine-year neutrino sky map A blazar is a type of active galactic nucleus powered by a supermassive black hole that pulls in surrounding matter and launches jets of plasma moving close to the speed of light. What makes blazars unique is their orientation. One of their jets points almost directly toward Earth, making them appear exceptionally bright across the electromagnetic spectrum and allowing scientists to study some of the most extreme physical processes in the Universe. The scientists exclaimed it's like the 'Eye of Sauron' in deep space. Usually, the brightest gamma-ray-emitting blazars are expected to have jets that appear to move very quickly. However, radio observations of PKS 1424+240 suggested that its jet was moving much more slowly, creating a contradiction that became part of a long-running problem known as the "Doppler factor crisis." To investigate, researchers analyzed 15 years of observations from the Very Long Baseline Array (VLBA), a network of 10 radio antennas spread across the continental United States, Hawaii and St. Croix. Using a technique called Very Long Baseline Interferometry (VLBI), astronomers combine signals from widely separated radio telescopes to create a virtual Earth-sized telescope capable of revealing extremely fine details. The team combined 42 polarization-sensitive radio images collected between 2009 and 2025, creating a much deeper and more detailed view of the jet than had previously been possible. The observations were carried out as part of MOJAVE (Monitoring Of Jets in Active galactic nuclei with VLBA Experiments), a long-running program that studies the brightness, polarization and magnetic field structures of jets produced by active galaxies. The project aims to better understand how activity near supermassive black holes is linked to high-energy radiation and neutrino emission. “When we reconstructed the image, it looked absolutely stunning,” said Yuri Kovalev, lead author of the study and Principal Investigator of the European Research Council-funded MuSES project at the Max Planck Institute for Radio Astronomy. “We have never seen anything quite like it — a near-perfect toroidal magnetic field with a jet, pointing straight at us.” The image revealed an unusual geometry. The researchers found that Earth lies almost directly in line with the jet, with a viewing angle of less than 0.6 degrees. In simple terms, astronomers are looking almost straight down the jet. This turned out to be the key to the mystery. Because the jet is aimed almost directly at Earth, a relativistic effect called Doppler boosting dramatically increases its apparent brightness. The study found that this effect boosts the emission by a factor of about 30 while also making the jet appear slower than it actually is. “This alignment causes a boost in brightness by a factor of 30 or more,” said Jack Livingston, a co-author at the Max Planck Institute for Radio Astronomy. “At the same time, the jet appears to move slowly due to projection effects — a classic optical illusion.” The nearly head-on view also gave scientists a rare look at the jet's magnetic field. Using polarized radio signals, they detected a clear toroidal, or doughnut-shaped, magnetic field component. The observations suggest the jet carries an electric current and that its magnetic field helps launch, shape and stabilize the flow of plasma. Researchers believe this magnetic structure may also play a key role in accelerating particles to energies high enough to produce both gamma rays and neutrinos. “Solving this puzzle confirms that active galactic nuclei with supermassive black holes are not only powerful accelerators of electrons, but also of protons — the origin of the observed high-energy neutrinos,” Kovalev said. The research was conducted under the MuSES (Multi-messenger Studies of Energetic Sources) project, which investigates how active galactic nuclei accelerate particles and generate different cosmic signals, including light and neutrinos. Scientists say understanding how protons are accelerated and linked to neutrino production remains one of the major unanswered questions in astrophysics. The findings help explain why some blazars can appear to have slow jets while still producing extremely bright high-energy emissions. More broadly, the study strengthens the link between relativistic jets, magnetic fields, gamma rays and high-energy neutrinos. Researchers say the results provide new clues about how some of the Universe's most powerful natural particle accelerators work and offer important insights for multimessenger astronomy, which combines different types of cosmic signals to study extreme events in space. Source: European Research Council, EDP Sciences This article was generated with some help from AI and reviewed by an editor. Under Section 107 of the Copyright Act 1976, this material is used for the purpose of news reporting. Fair use is a use permitted by copyright statute that might otherwise be infringing.
  • Recent Achievements

    • One Month Later
      lamborghiniv10 earned a badge
      One Month Later
    • Week One Done
      lamborghiniv10 earned a badge
      Week One Done
    • Reacting Well
      X-No-file earned a badge
      Reacting Well
    • One Month Later
      pestcontrol46 earned a badge
      One Month Later
    • Week One Done
      pestcontrol46 earned a badge
      Week One Done
  • Popular Contributors

    1. 1
      +primortal
      510
    2. 2
      PsYcHoKiLLa
      273
    3. 3
      Skyfrog
      75
    4. 4
      +Edouard
      72
    5. 5
      FloatingFatMan
      69
  • Tell a friend

    Love Neowin? Tell a friend!