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Not sure if this goes in the wrong forum so feel free to move it. Thanks

One of my members at my site can access it because of a node is dead or something. We used the tracert mysite.com in command prompt and it stops at node 20 that is a server in australia.

Is it possible to get this member to access my site in another way ?

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https://www.neowin.net/forum/topic/379391-node-problem/
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