Software to remotely control friend's PC?

[ZEROarmy]

OK, this is getting crazy, I'm getting like 2 calls everyday from family members or friends needing computer help. I'm getting pretty sick trying to help over aim or the phone, because they have no idea what they are doing and it's impossible to really know what's going on without looking at it.

So, there any way I can remotely and securely control their PC and view it on my screen to fix their adware/spyware/virus/router/Windows problem???

Thanks for any suggestions.

[patel]

OK, this is getting crazy, I'm getting like 2 calls everyday from family members or friends needing computer help. I'm getting pretty sick trying to help over aim or the phone, because they have no idea what they are doing and it's impossible to really know what's going on without looking at it.

So, there any way I can remotely and securely control their PC and view it on my screen to fix their adware/spyware/virus/router/Windows problem???

Thanks for any suggestions.

You can use

VNC --> TightVnc or RealVNC (Google for their Site)

OR

Remote Desktop (Only in Windows XP Pro)

OR

LogMeIn_ DOT_COM

[simsie]

+1 for logmein

VNC will have problems with ip 9especially if the isp uses dhcp)

Another alternative is to use remote assitance (triggered by email or msn messenger)

[metallithrax]

I would also vote for logmein.com. Very easy to use no set up as such (it's all done in a down load) and then you add the computer to your account.

You do have to add the computer from their computer though.

You set up your account, then log into it on the computer you wish to control, and add that computer to your account. Then you can access it from anywhere.

[MrKuro]

+1 for Remote Desktop. I use it all the time from work, lets me acess my home internet/network (wth all the bookmarks, extensions, optimizations), plus the internet at work is restricted and heavily logged, so RDC is a great workaround (otherwise posting this would be impossible from work, as neowin is blocked).

:)

Edited September 8, 2006 by cooljerk_dv

[mark84]

Or if you can solve the problem via command line you can use telnet / SSH.

[Daninku]

That's why it is suggested to turn of Telnet Service :p :shiftyninja:

Or if you can solve the problem via command line you can use telnet / SSH.

[ZEROarmy]

Ok thanks for the suggestion so far.

However, a few of my friends computers reside on a college campus. I probably can't get to these computers?

[hotdog666al]

Next time they call, tell them to go to www.logmein.com, sign up and download the software. Guide them through it. Then you can take control whenever they call.

That's what I did/Would do again.

[Chode]

I can't recommend VNC for this task. Even over a local network, it isn't...as fast as it could be.

[Annorax]

VNC will do the job but is slow.

Remote Desktop is faster, but the person you connect to must be using Windows XP Pro.

I've heard good things about Logmein but haven't personally used it.