Zune Software fails to install

By Marshalus
in Hardware Hangout

 Share

Recommended Posts

Grand Master

Marshalus Veteran

Posted
  • Veteran
Posted

Am I the only person who just cannot get the Zune software to install? I'm trying to put it on my fiancee's parents computer for her brother, it's running XP SP2 with every possible update, and it just gets to the end and says the install cannot be completed.

I've run it from the CD, the download from MS, and using Microsoft Update which says there is a Zune 1.1. I run that and it looks like it completes but no icons ever show up, search reveals no Zune program, and the update just keeps coming back.

Link to comment
https://www.neowin.net/forum/topic/513829-zune-software-fails-to-install/
Share on other sites
Grand Master

Marshalus Veteran

Posted
  • Author
  • Veteran
Posted

At first I thought it was the anti-virus freaking it out, so I removed it. I've stipped every other possible program off this system that isn't "essential" and about 10 minutes away from blowing it away and installing XP over again.

Grand Master

PL_ Veteran

Posted
  • Veteran
Posted

Hm. Mine installed quick and easy on the first try. Just skip the update part, and it will update on its own AFTER it is fully installed. I know MS couldn't worked on this better, but doesn't seem all that troublesome to me...

:huh:

With me, once it finds no Zune updates, it takes away my "Next" button.

Grand Master

Marshalus Veteran

Posted
  • Author
  • Veteran
Posted

I finally got it to install after formatting, installing XP, and running the install on a fresh image.

Now I have to rebuild the system and put everything back together, but the Zune works :p

I still want of these for myself, but I'll have to wait until the Vista patch.

Rising Star

J=n=o

Posted
Posted

Hm. Mine installed quick and easy on the first try. Just skip the update part, and it will update on its own AFTER it is fully installed. I know MS couldn't worked on this better, but doesn't seem all that troublesome to me...

How do I skip it? In my case this was what happened: It took like 5-10 minutes finding for updates, after that it passed to the next part and started the installation part. After getting to 100% it stopped and then after 5 minutes it told me that there was an error. Is this the thing that is happening to the others and is ^this^ the solution?

Grand Master

Marshalus Veteran

Posted
  • Author
  • Veteran
Posted

Call Zune, that's what I did. It wouldn't install on one of the laptops we use (I have no idea why).. I believe it had to do something with Windows Media Player 11.. Can't remember

It's 1-877-GET-ZUNE

they're open 9 am to 1 am EST

Too late. Besides, I don't do help desks :p

Veteran

Preppy Veteran

Posted
  • Veteran
Posted

If you can't install WMP11 AND you can't install Zune, I can likely help with that. But I don't know if that would be any of you here. Things that block the Windows Media 11 Format Runtime from installing would block Zune too, and that's an area where I can probably help. =\

Experienced

Qumahlin

Posted
Posted

Am I the only person who just cannot get the Zune software to install? I'm trying to put it on my fiancee's parents computer for her brother, it's running XP SP2 with every possible update, and it just gets to the end and says the install cannot be completed.

I've run it from the CD, the download from MS, and using Microsoft Update which says there is a Zune 1.1. I run that and it looks like it completes but no icons ever show up, search reveals no Zune program, and the update just keeps coming back.

Let me tell you a little story. My old 3rd gen ipod broke last week so I decided "hey lets try out the zune" especially because I wanted a radio tuner as my Ipod had essentially functioned as the hub of my cars music (It directly connected to my pioneer head unit's auxiliary input and the sound was beautiful)

I decided to buy a zune and upon getting it home I was quite happy...that is until I tried to use the software. First off I could not get the software to run in windows vista at all which I consider wholly unacceptable that MS wants to push Zune and Vista yet they would not work together regardless of what I tried. I gave up and rebooted into windows xp sp2 and got the software to install without a hitch (unlike many people my install went flawless)

Upon trying to load music to my zune sometimes it would work, sometimes the program would just crash to the desktop, and sometimes it would say the song made it onto the Zune, however when trying to find the music on my Zune it was nowhere to be found...

I have since sold my Zune and replaced with with a "less feature filled" Ipod 30gb Video...Quite frankly I am not happy that I had to "downgrade" back to an Ipod due to there are quite a few features of the zune I liked, however MS's software issues with the player are UNACCEPTABLE. These aren't even rare issues, these are happening to the majority of people who have bought the device which reeks of absolutely no widespread testing of their software.

If MS ever releases working software or if a 3rd party comes out with software I might sell my Ipod and go back to a Zune, but until then MS has failed to bring a usable product to the marketplace and I believe they should be re-imbursing all the Zune owners somehow for the headaches this device has caused.

Whats even more ridiculous is that the Zune is really nothing new, its software and hardware aren't anything new in the realm of MP3 players and many players using the WMC software are currently around and work just fine (even in windows vista)....yet MS can't get their own software (Zune's software) to work with thier own OS (WMC) .....sad is the only thing that can describe it

Neowinian

colithium

Posted
Posted

After must digging around my machine, I discovered a solution and typed up a (hopefully) user-proof set of instructions:

Problem:

The software on the Microsoft Zune CD, downloaded from the Zune website, or from Windows Update fails after reaching 95%

Why:

In: %temp%\ZuneInstall.log ("C:\Documents and Settings\AccountName\Local Settings\Temp\ZuneInstall.log" for example)

"MSI (s) (10:98) [16:15:12:109]: Product: Zune -- Error 1317. An error occurred while attempting to create the directory: C:\Documents and

Settings\All Users\Documents\My Music"

Open "%ALLUSERSPROFILE%\Documents" ("C:\Documents and Settings\All Users\Documents" for example)

Receive "Access Denied" error

Solution:

(XP Pro and Windows 2000)

-As "Administrator"

(XP Pro only)

-Open "My Computer" > click "Tools" menu item > click "Folder Options" menu item > click "View" tab

-In "Advanced Settings" list box > uncheck "Use Simple File Sharing (Recommended)" check box > click "OK" button

(XP Pro and Windows 2000)

-Open "%SystemDrive%\Documents and Settings\" ("C:\Documents and Settings\" for example)

-Right click "All Users" folder > click "Properties" context menu item > click "Security" tab

-In "Group or user names:" list box > click "Administrators" > In "Permissions for Administrators" list box > check "Full Control" (if not checked)

-Click "Advanced" button > check "Replace permission entries on all child objects with entries shown here that apply to child objects" (XP Pro) or

"Reset permissions on all child objects and enable propagation of inheritable permissions" (Windows 2000)

-Click "OK" button > click "Yes" button > wait for completion > click "OK" button (closes "All Users Properties" dialog box)

-Install "Zune" software

(XP Pro only) Reenable "Simple File Sharing":

-Open "My Computer" > click "Tools" menu item > click "Folder Options" menu item > click "View" tab

-In "Advanced Settings" list box > check "Use Simple File Sharing (Recommended)" check box > click "OK" button

This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • Anthropic pulls Fable 5 and Mythos 5 after US export control order

      By Paul1979UK · Posted

      It depends, but it's also going to push more adoption of open source AI models that can run locally, I'm seeing a pattern among the US and China when it comes to closed and open source AI models, they close when they feel they have the advantage, open up when they feel they don't. This has little to do with security and everything to do with control, the irony is that the ones that do go open and get the community behind them are the ones that have the real control, hence why we keep seeing this seesaw from closed to open. Ultimately, it's far too dangerous to let any one country or corporation to control AI, which is why open source AI or AI you can run locally on your hardware is very likely going to be the future of AI over the long run, this is especially the case as AI becomes more powerful and useful for user, privacy, security and censorship will become more of an issue for users and businesses.
    • Samsung is shutting down yet another app used by millions

      By fishnet37222 · Posted

      A person should only be required to click through to an article if they want to know more details. The headline should give basic facts. A basic fact would include the name of the service being shut down.
    • UK to ban under-16s from social media following a six-week trial with teenagers

      By +samw61 · Posted

      That would probably be a good outcome, but it would also require other "features" be changed to comply, such as Auto play, scrolling, and advertising. Having the laws shift these platforms back to a socially responsible and useful places is a benefit for everyone. The addictive nature is the problem, and while many blame the individual, psychologists would suggest the platform is using a well trodden playbook to hook in more revenue..
    • Samsung is shutting down yet another app used by millions

      By +Good Bot, Bad Bot · Posted

      It is in fact being discontinued in the US in July.
    • Samsung is shutting down yet another app used by millions

      By +Good Bot, Bad Bot · Posted

      It was a rather nice rant as I rather dislike when people support the shitifcation of the Internet. My comment also factually applied the definition of "clickbait' to this headline unlike your comment. I have been reading this site for some 20 years now so I will call them out when they are doing carp they shouldn't be doing but thanks for your concern. You can't even do a search by headline anymore to do a quick search to find something because most of the titles lack all the relevant keywords that should be there.

  • Recent Achievements

    • One Year In
      Console General earned a badge
      One Year In
    • One Year In
      Twozo Technologies earned a badge
      One Year In
    • One Month Later
      Twozo Technologies earned a badge
      One Month Later
    • Week One Done
      Twozo Technologies earned a badge
      Week One Done
    • Veteran
      branfont went up a rank
      Veteran

  • Popular Contributors

    1. 1
      +primortal
      523
    2. 2
      +Edouard
      207
    3. 3
      PsYcHoKiLLa
      114
    4. 4
      Steven P.
      90
    5. 5
      Nick H.
      71
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!