Zune Software fails to install

By Marshalus
in Hardware Hangout

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Grand Master

PL_ Veteran

Posted
  • Veteran
Posted

Does WMP11 install correctly to your machine?

What region/locale is your machine set to?

Is it an MCE box?

Does %temp%\ZuneInstall.log have any failure data?

Erm, if that message is to me...

  • Yes, all set up and good
  • UK English
  • Yes
  • No

Grand Master

PL_ Veteran

Posted
  • Veteran
Posted (edited)

If you set Locale/Region to US English does it work? Zune isn't supported outside of the US yet, since there's no backend store for it to work with, as far as I'm aware...

In how many places would I have to change that?

Under Standards?

Locale?

Time Zone?

Language for non-Unicode programs?

Sorry if it's a silly question...

Edited by PureLegend
Veteran

Preppy Veteran

Posted
  • Veteran
Posted

PL: I don't know exactly what region setting they're checking here. You're in an unsupported region right now. They probably should have completely blocked you (and Sniper) so that you guys didn't accidentally confuse yourselves, but ...

if you wanted to work, you'd have to get your machine to pretend to be US-EN for the purposes of the install. I don't know what Locale/Region setting they're setting here. I'd likely start with Locale, which controls a lot of things. If that's not helping - ain't there a Zune support number... ?

Grand Master

PL_ Veteran

Posted
  • Veteran
Posted

PL: I don't know exactly what region setting they're checking here. You're in an unsupported region right now. They probably should have completely blocked you (and Sniper) so that you guys didn't accidentally confuse yourselves, but ...

if you wanted to work, you'd have to get your machine to pretend to be US-EN for the purposes of the install. I don't know what Locale/Region setting they're setting here. I'd likely start with Locale, which controls a lot of things. If that's not helping - ain't there a Zune support number... ?

I think support would laugh at me...

Tried that, still says "No Zune software update found"

Rising Star

J=n=o

Posted
Posted

Got it to work, via Torrent, instead as from the main site.

It worked, I tried signing in, and it said I can't because of where I live. Fair enough...

How will this affect my experience with the Zune device?

Could you give me the link from where you downloaded it? Also, about the solution in the page 2, I think my problem is not that it stops in 95%. It just says there was an installation error so I don't know if that would work.

Rising Star

J=n=o

Posted
Posted

Got it to work, via Torrent, instead as from the main site.

It worked, I tried signing in, and it said I can't because of where I live. Fair enough...

How will this affect my experience with the Zune device?

Thanks for the link. I read that it had the following things:

* ZuneSetup 5.33MB

* Autorun.inf

* Zune-x86-ENU.exe 36.4MB

* msxml6-x86-ENU(Zune).exe 939KB

* License.htm 83KB

* pyxis.xml 1KB

* Zune01010322.cab 6.42MB

But my question is which one to use. The 5.33 mb Zune setup is the same one and I think that it may not work. Which one did you use? Thanks.

Grand Master

Fugi

Posted
Posted

Let me tell you a little story. My old 3rd gen ipod broke last week so I decided "hey lets try out the zune" especially because I wanted a radio tuner as my Ipod had essentially functioned as the hub of my cars music (It directly connected to my pioneer head unit's auxiliary input and the sound was beautiful)

I decided to buy a zune and upon getting it home I was quite happy...that is until I tried to use the software. First off I could not get the software to run in windows vista at all which I consider wholly unacceptable that MS wants to push Zune and Vista yet they would not work together regardless of what I tried. I gave up and rebooted into windows xp sp2 and got the software to install without a hitch (unlike many people my install went flawless)

Upon trying to load music to my zune sometimes it would work, sometimes the program would just crash to the desktop, and sometimes it would say the song made it onto the Zune, however when trying to find the music on my Zune it was nowhere to be found...

I have since sold my Zune and replaced with with a "less feature filled" Ipod 30gb Video...Quite frankly I am not happy that I had to "downgrade" back to an Ipod due to there are quite a few features of the zune I liked, however MS's software issues with the player are UNACCEPTABLE. These aren't even rare issues, these are happening to the majority of people who have bought the device which reeks of absolutely no widespread testing of their software.

If MS ever releases working software or if a 3rd party comes out with software I might sell my Ipod and go back to a Zune, but until then MS has failed to bring a usable product to the marketplace and I believe they should be re-imbursing all the Zune owners somehow for the headaches this device has caused.

Whats even more ridiculous is that the Zune is really nothing new, its software and hardware aren't anything new in the realm of MP3 players and many players using the WMC software are currently around and work just fine (even in windows vista)....yet MS can't get their own software (Zune's software) to work with thier own OS (WMC) .....sad is the only thing that can describe it

This is very much like my problem with creative micro zen and my dll dj boath run on similar firmware with the same ui... boath gave me a terrable experience when it came to getting songs on it... I ended up giving my zen touch to my dad and throwing the dell dj though the wall... im off the walmart to get an ipod and somthing to fix the wall..... :whistle:

Grand Master

PL_ Veteran

Posted
  • Veteran
Posted

Thanks for the link. I read that it had the following things:

* ZuneSetup 5.33MB

* Autorun.inf

* Zune-x86-ENU.exe 36.4MB

* msxml6-x86-ENU(Zune).exe 939KB

* License.htm 83KB

* pyxis.xml 1KB

* Zune01010322.cab 6.42MB

But my question is which one to use. The 5.33 mb Zune setup is the same one and I think that it may not work. Which one did you use? Thanks.

I used the same 5.33MB setup, and it worked. I assumed it looked at the packages that were in the folder.

  • 3 weeks later...
Neowinian

tge

Posted
Posted (edited)

I had trouble installing Zune on my Computer aswell. Searching for solutions

i stumbled across this website that actually solved my problem.

In my case the problem was that i am running a non-us version of windows which

doesn't have the required Groups added. On that website you will find a script

that adds these Groups and adds your User account to those groups.

Even if you run a US Windows you might want to check if the groups "USERS" and "INTERACTIVE" exist

and that the user account you are currently using is added in these Groups. If not, the Batch file

provided on http://www.flx-tech.net/2006/12/fix_for_in...une_softwa.html will take care of it.

Hope this helps,

tge

Edit:

Just decided to put the script here in case the link goes down. Open up a text editor, paste in this code and save it as zunefix.bat and run it. (hopefully the author won't sue me for this):

@echo off
echo
cls
echo.
echo +-----------------------------------------------+
echo ?		Zune Software Installation Fix		 ?
echo ?				   by FLX					  ?
echo ?-----------------------------------------------?
echo ?		 Copyright ? 2006 FLX-Tech.net		 ?
echo ?			http://www.flx-tech.net			?
echo +-----------------------------------------------+
echo.
echo.
@echo Please enter your xp username
set /p username=
net localgroup USERS /add
net localgroup INTERACTIVE /add
net localgroup USERS "%username%" /add
net localgroup INTERACTIVE "%username%" /add
echo Added the xp user %username% to the groups USERS and INTERACTIVE
pause
exit

Edited by tge
Rising Star

someguy03

Posted
Posted

Some things I would suggest that I did to get mine to work:

-Use a different USB port

-Download and use the installer from the Zune website, not from the CD

-If the device fails to install, disconnect the Zune and then go to Device Manager and uninstall it. Then run the installer from the website and once it asks, connect your Zune.

If you try to install firmware update 1.2 and it just sits there saying "installing" for 10 minutes, unplug your Zune and close the software. Then plug it in again. Your Zune should say the firmware update was complete.

Veteran

Preppy Veteran

Posted
  • Veteran
Posted

As regards 'using a different USB port'-- some jaw-dropping percentage of front-side USB ports are underpowered and won't properly charge your Zune. So using a USB port on the backside of your computer will often get you better results. =\

Rising Star

someguy03

Posted
Posted

As regards 'using a different USB port'-- some jaw-dropping percentage of front-side USB ports are underpowered and won't properly charge your Zune. So using a USB port on the backside of your computer will often get you better results. =\

Exactly what happened to me.

  • 2 months later...
  • 2 weeks later...
  • 1 month later...
  • 1 month later...
Neowinian

gabrisa

Posted
Posted
can someone send me the link for that torrent too, im having a huge problem with this and would appreciate any help

If you're having trouble with a non-US Windows XP, check out this post. It may be of help...

http://www.zune-online.com/forum/zune-soft...-13-t427.0.html

Aurel

  • 3 weeks later...
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