Creative zen touch error

[Fugi]

so after reading some info i downloaded the new firmware for my zen touch

but while installing it just stopt and my pc didn't recognise my player anymore

so now when it starts it starts in recovery mode and the firmware update screen said that the player was not connected.

I need to reload the firmware someway but it won't allow me to do so =[. Please help!

EDIT: attached a pic that shows that my computer sees it but the firmware update program says it isn''t connected. Isn't there some way to force the update onto this thing? I tryed coppying the firmware into the storage folder that my pc sees but it said I don't have premission to create this item. Is there any way to bios flash it or somthing though usb? Sorry about image size =[.

Edited December 2, 2006 by being-obtatyion

[Fugi]

PROBLEM SOLVED! If anyone else has this problem heres the solution. (Creative lost any future buisness with me over this :no: )

I'm going to backup the post that said thatc ombining the advise int his thread witht he advise in another recovered the Zen.

I had this problem before when I got a replacement Zen Touch 40 GB. I tried doing all of the solutions offered and emailed the joke of an attempt at Customer Service maybe 20 times with no success. Finally, they issued me ANOTHER RMA free of charge and when I tried to update the new firmware tonight I got the same exact problem.

But here's what I did and it definitely worked after a few tries (and I'm taking it from donners' post and the other to make it into exactly what I did:

- uninstalled every single piece of Creative software on my PC (WinXP) through the Add/Remove Programs Dialog (even did a search for all things named creative and deleted them)

- went to Control Panel -> System -> Hardware -> Device Manager and uninstalled the "Creative Zen Touch" from the list of hardware, while I had my player connected of course

- disconnected my player

1. Disconnect any portable music or video devices that might be attached to your computer.

2. Click Start, and then click Control Panel.

3. In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.

4. Click Windows Media Player 11, and then click Remove.

If Windows Media Player 11 is not displayed in the list of currently installed programs, then try the following:

1. At the top of the list, select the Show updates check box.

2. In the Windows XP - Software Updates section, click Windows Media Player 11, and then click Change/Remove.

5. In each of the two confirmation dialog boxes that appear, click OK.

6. When the rollback process is complete (it might take several minutes), click Restart.

7. Click Start, and then click Control Panel.

8. In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.

9. Click Windows Media Format 11 Runtime, and then click Remove.

If Windows Media Format 11 Runtime is not displayed in the list of currently installed programs, then try the following:

1. At the top of the list, select the Show updates check box.

2. In the Windows XP - Software Updates section, click Windows Media Format 11 Runtime, and then click Change/Remove.

If you installed a non-US English version of Windows Media Player 11, the instructions in the dialog boxes that are mentioned in steps 9, 10, and 11 might appear in English.

10. In the first confirmation dialog box that appears, click OK.

11. In the second confirmation dialog box that appears, select the Do you want to continue with the rollback? check box, and then click OK.

12. When the rollback process is complete (it might take several minutes to complete), click Restart.

13. Click Start, and then click Control Panel.

14. In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.

15. Click Microsoft User-Mode Driver Framework Feature Pack 1.0.0, and then click Remove.

16. Follow the instructions that appear in the Software Update Removal Wizard.

If the Wudf01000 confirmation dialog box appears, click Yes to continue. When the software removal process is complete (it might take several minutes to complete), click Finish.

If you are still having problems and all else fails, do a System Restore to before WMP 11 was installed.

*Note: If you remove Windows Media Player 11 and the Windows Media Format 11 Runtime, and then encounter error C00D271D ("A problem has occurred in the Digital Rights Management component. Contact Microsoft product support, you might be able to resolve the problem by installing the Windows Media Format 9.5 Runtime. For information about installing the Runtime, in the Microsoft Knowledge Base, see article 891122, "Update for Windows Media Digital Rights Management-enabled players."

**You might not be able to roll back to a previous version of the Player if the hidden folder $NtUninstallwmp11$ is deleted from your computer. Some non-Microsoft programs (such as CCleaner) delete this folder in an attempt to remove unwanted files from your computer.

- at this point I moved the USB cable into a USB 1.0 port on my motherboard as someone suggested this might have helped earlier in this thread. I'm not sure if it made any difference, but I would guess not. (in my case, it didn't matter which port I used).

- reconnected the player (WinXP then installed the hardware properly as an MTP Player which it hadn't done before)

So basically, for me I....

Unistalled every single trace of Creative on my computer and uninstalled the hardware.

Then I rolled back or removed any trace of Windows Media Player 11 (the runtime or oherwise) until my computer only had WMP 10.

Note: It was only until I saw that "Creative Zen Touch" had an error symbol next to it (Yellow circle and exclamation point) in the hardware manager that when I deleted it and rebooted and then reconnected the player, instead of recognizing it as both MTP AND Creative Zen Touch, it only recognized it as MTP.

So when Is aw that it ONLY recognized the hardware as a MTP device, I tried the firmware again and this tiem, it actually recognized the player! It updated in no time!

And because all my creative software was gone, I had the option of permanently synching it to WMP, which is exactly what I wanted.

I hope that helps and I know my post wasn't clear, but feel free to contact me if you want some clarification on what worked for me.

[zivan56]

PROBLEM SOLVED! If anyone else has this problem heres the solution. (Creative lost any future buisness with me over this :no: )

How is some bug in a propriatary Windows protocol (MTP) Creatives fault? From what I can see, you are forcing Windows to re-detect the device, which is the source of the problem (UMS mode has a bug in it if a device changes any USB info while still connected as well)

[rmv3]

This worked for me too! I am able to have my Zen Touch show up as a Portable Media Device in windows explorer and just drag and drop my music on and off as i please, not having to deal with Creative's crappy and bulky software. I had tried everything before this (adding removing, removing all folders and registry entries, nothing worked), I was all ready to buy an iPod :angry:

Thanks for the post this is a huge help!!

[kickenchicken360]

can i ask how long you've had ur zen touch?

besides any software issues u have aren't creatives fault, its microsofts fault,

[Fugi]

can i ask how long you've had ur zen touch?

besides any software issues u have aren't creatives fault, its microsofts fault,

About a year or so... im rock an Ipod now though.

[rmv3]

I've had mine for about 2 years. I never had problems until recently. I 100% agree the issues lie with Microsoft and not Creative, even doing a full format/install of XP Pro SP2 didn't do the trick.

[rosaline00]

PROBLEM SOLVED! If anyone else has this problem heres the solution. (Creative lost any future buisness with me over this :no: )

Hi,

This is my problem: Windows 10 recognizes my Creative Zen touch and lists all the songs, but it won't let it copy any of my files to the computer. I also can't copy them from my computer. The only option is to delete the files.

I followed all the steps listed above, and then the computer wouldn't recognize the player at all, so I re-installed the drivers. Now, I'm right back where I started with no improvement.

I tried downloading Creative's Media Source Organizer, cumbersome it may be, but that program won't recognize the player, even though it says "docked" (and Windows Media Player does recognize it). I also could not figure out how to get Windows to recognize it as a media device and not a creative zen player, as some other people have been saying.

All I want in life is to get the files off this player and onto my computer.

Any help???

[cmlee]

PROBLEM SOLVED! If anyone else has this problem heres the solution. (Creative lost any future buisness with me over this :no: )

Fugi's is an excellent post.

I just bougth a Zen Touch from e-Bay and do not realize that I will faced this problem. I managed to make this Zen recognized by installing the driver for Windows XP.

However I am not satisfied with being able to drag and drop files, which should be more than enough. I want to upgrade to the latest firmware (2.0.11).

When doing the firmware upgrade, the Zen seems to be frozen (10 minutes or so) so I reboot and as the result I got the dreaded frimware error.

Through Uncle Google I find this group and tried to follow Fugi's steps

I am unable to remove Windows Media Player 11 ... the folder is not available or similar msg - eventhough Windows Media Player 11 is the in the Software Install/remove panel

I then try to remove all updates - yes, I was able to do that and yet I cannot remove Windows Media Player 11

Any kind person to give me a hand on another way to do this or else I have to throw that Zen Touch to the junk bin, $85 wasted money

Thanking you

lee