AOXOMOXOA Posted January 23, 2003 Share Posted January 23, 2003 i am working on a customers computer, that just wont shut down.. its winpx home. it has a duron 1.1 a pcchips mainboard and 256 megs of ram.. every time it shuts down right before its going to turn off it flashes a blue screen, to fast to read and then it just restarts.. i cant find anything in the event viewer.. i have changed the powersupply, ram, mainboard, it used onboard video and sound. i have taken out the amr modem and still no good.. does anybody have any ideas, or any tweaks i can do to shut this baby off???? its on my desk and i need to get rid of it.. thanks... Link to comment Share on other sites More sharing options...
Steven Posted January 23, 2003 Share Posted January 23, 2003 i am working on a customers computer, that just wont shut down..its winpx home. it has a duron 1.1 a pcchips mainboard and 256 megs of ram.. every time it shuts down right before its going to turn off it flashes a blue screen, to fast to read and then it just restarts.. i cant find anything in the event viewer.. i have changed the powersupply, ram, mainboard, it used onboard video and sound. i have taken out the amr modem and still no good.. does anybody have any ideas, or any tweaks i can do to shut this baby off???? its on my desk and i need to get rid of it.. thanks... Why don't you turn off "Automatically Reboot" under "Startup and Recovery" Link to comment Share on other sites More sharing options...
AOXOMOXOA Posted January 23, 2003 Author Share Posted January 23, 2003 well that did make it so i can at least see the bluescreen. IRQL_NOT_LESS_OR_EQUAL thats what it gives me.. but it stiil does not shut down.. i just tried known good memory and it doesnt help.. i have seen this posted on neowin before.. so what was the final outcome...WTF is this.. Link to comment Share on other sites More sharing options...
Steven Posted January 23, 2003 Share Posted January 23, 2003 well that did make it so i can at least see the bluescreen.IRQL_NOT_LESS_OR_EQUAL thats what it gives me.. but it stiil does not shut down.. i just tried known good memory and it doesnt help.. i have seen this posted on neowin before.. so what was the final outcome...WTF is this.. Thats a Driver issue. Link to comment Share on other sites More sharing options...
tomwarren Veteran Posted January 23, 2003 Veteran Share Posted January 23, 2003 well that did make it so i can at least see the bluescreen.IRQL_NOT_LESS_OR_EQUAL thats what it gives me.. but it stiil does not shut down.. i just tried known good memory and it doesnt help.. i have seen this posted on neowin before.. so what was the final outcome...WTF is this.. Check some of the services that are running, and maybe msconfig. Sounds like some sort of device is trying to unload a driver @ shutdown and mucking it up. Link to comment Share on other sites More sharing options...
AOXOMOXOA Posted January 23, 2003 Author Share Posted January 23, 2003 i found this on google. Issue: IRQL_NOT_LESS_OR_EQUAL. Additional Information: The IRQL_NOT_LESS_OR_EQUAL or Stop 0x0000000A errors are able to be generated by both software and hardware issues. The message indicates that a kernel mode process or driver attempted to access a memory address that it did not have access to. These error messages are generally formatted in the following fashion: STOP: 0x0000000A (0xwwwwwwww, 0xxxxxxxxx, 0xyyyyyyyy, 0xzzzzzzzz) 0xwwwwwwww The address that was referenced improperly. 0xxxxxxxxx IRQL that was required to access the memory. 0xyyyyyyyy Type of access. 0xzzzzzzzz Address of instruction that attempted to access 0xwwwwwwww. Cause: This issue can be caused by any of the following possibilities: Mcafee VirusScan for Windows NT issue Windows NT 3.51 upgrade from Windows NT 4.0 Service Pack Driver issue Hardware issue Solution: Mcafee VirusScan for Windows NT issue Exact error is as follows: STOP: 0x0000000A (0x0000015a, 0x0000001c, 0x00000000, 0x80116bf4) IRQL_NOT_LESS_OR_EQUAL Mcafee VirusScan for Windows NT 2.5.1(9607) and 2.5.2(9609) are not compatible with Windows NT 4.0 Uninstall Mcafee Windows NT 3.51 upgrade from Windows NT 4.0 Exact error is as follows: STOP: 0x0000000A (0x0000015a, 0x0000001c, 0x00000000, 0x80116bf4) IRQL_NOT_LESS_OR_EQUAL If you have upgraded your computer to Windows NT 4.0 from Windows NT 3.51 and have a server with Gateway Services for Netware to Windows NT 4.0 installed remove the Gateway Services for Netware and reinstall the service to resolve this issue. Service Pack Exact error is as follows: STOP 0x0000000a (0x00000006, 0x00000002, 0x00000000, **********) IRQL_NOT_LESS_OR_EQUAL ********** - This portion may vary Earlier service packs may have had issues with the TCP handling and updating the Service Pack will resolve the issue. Ensure you have the latest service pack installed in the computer. Links to locations to download the latest service packs can be found through our Windows NT download section. Driver issue Drivers which have errors of their own can also cause the IRQL_NOT_LESS_OR_EQUAL error. Consider updating or reinstalling your drivers (more specifically your network and/or SCSI drivers). For a listing of driver manufacturer company pages see our drivers page. Hardware issue In the event that the above information does not help to resolve your issue it is possible that the computer may be encountering a hardware issue. Attempt to exchange or replace hardware in the computer. Our recommendation would be: RAM / CPU / NIC its not the ram.. i tried that, and its not the cpu, i tried that to. i will load sp1.. :whistle: Link to comment Share on other sites More sharing options...
AOXOMOXOA Posted January 23, 2003 Author Share Posted January 23, 2003 well that did make it so i can at least see the bluescreen.IRQL_NOT_LESS_OR_EQUAL thats what it gives me.. but it stiil does not shut down.. i just tried known good memory and it doesnt help.. i have seen this posted on neowin before.. so what was the final outcome...WTF is this.. Check some of the services that are running, and maybe msconfig. Sounds like some sort of device is trying to unload a driver @ shutdown and mucking it up. i have disabled everything in msconfig.. and if its a driver issue..well witch driver? Link to comment Share on other sites More sharing options...
Steven Posted January 23, 2003 Share Posted January 23, 2003 well that did make it so i can at least see the bluescreen.IRQL_NOT_LESS_OR_EQUAL? thats what it gives me.. but it stiil does not shut down.. i just tried known good memory and it doesnt help.. i have seen this posted on neowin before.. so what was the final outcome...WTF is this.. Check some of the services that are running, and maybe msconfig. Sounds like some sort of device is trying to unload a driver @ shutdown and mucking it up. i have disabled everything in msconfig.. and if its a driver issue..well witch driver? disabled what? I don't know which driver, but thats most common for a driver. so find the latest driver updates for all the hardware and see if it goes away. Also, try updating the BIOS as well, if possible. Link to comment Share on other sites More sharing options...
tomwarren Veteran Posted January 23, 2003 Veteran Share Posted January 23, 2003 well that did make it so i can at least see the bluescreen.IRQL_NOT_LESS_OR_EQUAL? thats what it gives me.. but it stiil does not shut down.. i just tried known good memory and it doesnt help.. i have seen this posted on neowin before.. so what was the final outcome...WTF is this.. Check some of the services that are running, and maybe msconfig. Sounds like some sort of device is trying to unload a driver @ shutdown and mucking it up. i have disabled everything in msconfig.. and if its a driver issue..well witch driver? You have disabled all non Microsoft services in msconfig? Link to comment Share on other sites More sharing options...
AOXOMOXOA Posted January 23, 2003 Author Share Posted January 23, 2003 well that did make it so i can at least see the bluescreen.IRQL_NOT_LESS_OR_EQUAL? thats what it gives me.. but it stiil does not shut down.. i just tried known good memory and it doesnt help.. i have seen this posted on neowin before.. so what was the final outcome...WTF is this.. Check some of the services that are running, and maybe msconfig. Sounds like some sort of device is trying to unload a driver @ shutdown and mucking it up. i have disabled everything in msconfig.. and if its a driver issue..well witch driver? disabled what? I don't know which driver, but thats most common for a driver. so find the latest driver updates for all the hardware and see if it goes away. Also, try updating the BIOS as well, if possible. disabled what?? just the startup stuff.. and just what services can i disable? thanks all and i will give this all a try and will let you know. Link to comment Share on other sites More sharing options...
tomwarren Veteran Posted January 23, 2003 Veteran Share Posted January 23, 2003 Just like I have shown here, tick that and see what services are loading @ startup. Link to comment Share on other sites More sharing options...
AOXOMOXOA Posted January 23, 2003 Author Share Posted January 23, 2003 (edited) Just like I have shown here, tick that and see what services are loading @ startup. cool deal.. i'll try that edit: ok that did nothing for me.. what ms services can i kill.. sp1 did not help either.. i'm thinking reformat :cry: Edited January 23, 2003 by AOXOMOXOA Link to comment Share on other sites More sharing options...
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