Best Buy Loses Laptop: Owner Sues... for $54 Million

[Scorbing]

This is interesting

http://tech.yahoo.com/blogs/null/72016

[naap51stang]

54 million does sound a bit much. I guess she is trying to make a point......but....she really

needs to reexamine her thinking.....taking a computer to the "geek squad"

[Sethos]

I hope she wins, seriously.

[brandnewfantx]

Wasnt this already posted ?

[Brandon]

People who have never had to deal with identity theft have no idea of what can happen if this womans personal information falls into the wrong hands. Trying to deal with the big three credit monsters... I mean crdit bureaus can be frustrating to say the least. Speaking from experience I can tell you that after 3 years of writing letters, making phone calls and even getting a lawyer, I still have not totally fixed the problems created when my identity was stolen. And even now all it takes is one small incedent and I have to go though the whole process again. I wish her luck because quite frankly, she may have to use some of the money to establish a new identity for herself. It would be easier than fixing the old one. Best Buy's attitude needs to be changed and only a big dollar loss will do it.

[randomnut]

The point being that for someone like that to carelessly loose a laptop like that, they should also compensate her for the machine, the agro of changing all her banking details/credit cards etc etc etc, replacing all the lost data etc. For example, not that i'd ever take my machine to one of those places, but if they lost my laptop and I didn't have a backup, I would want - nay I would *demand* at least ?50k compensation.

[Knife Party]

this has been posted before

[sweetsam]

I agree with everything except 54 million. Bestbuy should get her a new laptop, compensate her for making her run around and take care of all expenditure if there is an identity theft and fix it free of charge. Lately there has been an attitude of oops you made a mistake sell yourself and anything you own and give me all the money which is not fair.

[KeeperOfThePizza]

lol 54 million? why not ask to be president. jeez give her a nice new laptop christ.

[DR3AMxCATCHER]

Geek squad fried my laptop and we only had it for a year. We sent it to repair the part where it flips up. I should had sued.

[Lasker]

I hope she win, the geek squad are a joke

[Xab]

lol 54 million? why not ask to be president. jeez give her a nice new laptop christ.

I agree with everything except 54 million. Bestbuy should get her a new laptop, compensate her for making her run around and take care of all expenditure if there is an identity theft and fix it free of charge. Lately there has been an attitude of oops you made a mistake sell yourself and anything you own and give me all the money which is not fair.

Basically in a lawsuit like this you don't ask for something like $54 million to be crazy or greedy, it simply takes a number like this to make a company like Best Buy take notice and change their policy in the future. They already offered her a few thousand dollars I believe, and a new laptop, because they know they F'd up pretty bad in this case. I hope she does win the lawsuit, as a large company like Best Buy really does need to have procedures in place so that people's laptops don't just mysteriously vanish without a trace.

[XChrome]

This is interesting

http://tech.yahoo.com/blogs/null/72016

1. Any contract anywhere will state for any kind of repair that the repairer cannot be responsible for any data lost. It is the customer responsibility to back up data ect.

2. Why is that some people insist on blaming big companies. I am sure that at each Best Buy they most likely take in at least 10 computers a day. That?s 4000 nationwide. 28000 a week. I think I have seen what 3 stories of reported problems.

3. I doubt people lied. Fact is we don't know the story. It is like taking sides when a couple split up. If your only hearing the dumped side you?re not getting the whole story.

4. Offered a new computer for 900 said that it cost her 1100 for it with the warranty. I looked on line the average warranty cost is 200 up too 300+ for the oops i dropped it versions. Which means that 900 was in all likelihood the cost of the original and the warranty would have been transferred to her new one. As to the "my time" I laugh my ass off when I see people acting like they are supreme court justices whose time is soo important. Well it's not. A company can't give special consideration for someone who lives next door or someone who drives 300 miles to get to the store. Sorry but it's true.

5. I'm suing for the point. Yeah right. Either she is greedy and is hoping for a big pay off or so arrogant has to think she is owed for her again "time" and data.

6. As to the ID theft ummm it called remove it? Or strong passwords? or don't make documents titled "my credit card info.txt" and save it to your desktop. It's not the company it's people. Every company from smal mom and pops to huge multi nationals to goverments depend on people. People can and sometimes do suck and do bad things. Here where I live the loca news stations have a story about being mess over by comanys - local ones every week. it happens.

Edited February 18, 2008 by XChrome

[abulfares]

she is going to court to "try" and to understand how it was lost?

who is paying the judge for these games? isn't it our tax dollars?

take the $4000 woman b4 u get kicked outa court with nothing

[andy2004]

For those of you who didnt read this the first time round on neowin the 54 million is a random figure. wShe put the figure so high to get publicity on the case and the shoddy practices of best buy.

[dreamz Veteran]

https://www.neowin.net/forum/index.php?showtopic=619358

closed