Who makes the most reliable laptops?

[markwolfe Veteran]

Not to be an ass or anything but...

Normally, posts that start with that go right on to be an ass! :p However, while you were wordy, you didn't fall into the "I'm an ass" category. ;)

What I was saying that if a manufacturer has (for example), one out of every LCDs supplied to them as defective, then if they make 100 PCs, then 20 of them (20%) will have defective LCDs. If they make 157,075 laptops, then 31,415 will be defective. Still 20%. Since the chart measured "percentage of repairs" (whatever that means, no real information on how this was measured, or if a single unit sent multiple times counted as a single repair unit or multiple) the overall quantity of "repairs" would not statistically vary. (well, small samples carry higher error possibility margins, but that is obvious - you can't reliably indicate overall population of PC if your sample size is 10)

I hope that explains what I was getting at with repair percentages not varying in proportion to marketshare.

Oh, and Cara, your statement that

Consumer Reports ranked them by the customer's satisfaction on the repair or work completed, which to me leads directly into the fact that if the machine was being serviced frequently it would lead to a lower customer satisfaction level.

ties two items together that are separate. One may affect the other to a degree, but they aren't the same thing. I can have a brand that fails marginally more frequently than "brand B", but if they advance-ship me a newly manufactured replacement unit, I would be much more satisfied than "brand A" who requires me to ship my unit back and wait while they repair it. There is more to "customer satisfaction" than pure unit reliability/repair numbers. :yes:

Plus "satisfaction" is a subjective measure, whereas the "repair" one (however unclear their measurement criteria was) is very objective. Nice solid numbers there.

[#Michael]

I personally spent a lot of time time reviewing notebooks before I bought mine back in november. I went with lenovo and couldn't be happier. The customer service was great when the machine kept getting delayed for shipping.

I had two parts go bad and they over nighted new ones to me. Talk about replacement....that is what I look for in a company.

I don't care what the notebook looks like as long as it works and it holds up to being carried around for years. That is what lenovo does.

[strekship]

My Asus laptop seems to be pretty sturdy, but their support is terrible. This is a support ticket i sent in asking about the capability of the laptop to support intel VT:

Hello,

I am wondering if Intel VT-x is enabled on my laptop by default. The processor and chipset fully

supports it, but there does not seem to be an option to enable it in the BIOS. Does this

mean that I am out of luck? I would really like to be able to take advantage of the

virtualization technology. If it is not enabled by default, would it be possible to enable in

a future BIOS update?

Thank you

This is the response I got:

Hi,

the bios is not written for it...and it appears that the model does not support intel Vt...

we apologize for the inconvenience.

thks

pk

And after all that, turns out it is enabled by default.

[MMaster23]

Try CPU-Z to see if you have Vanderpool .. www.cpuid.com

ps.. Vanderpool = Intel VT