An updated "Best Antivirus" for 2009. Please use this as a reference when researching antivirus utilities. As time goes on, the poll can be updated to add further options.
What are you even talking about?
"Why is your service desk raising tickets on behalf of users?!"
The user CONTACTS US VIA E-MAIL, what wasn't clear about that?
Sounds you might be trying to use a mail client as an ITSM here?
Why is your service desk raising tickets on behalf of users?!
Fair enough raise a ticket off a call, but of an email or chat - nah, that's just duplicating workload - if the user can write a message, they can raise a ticket.
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Barney T. Administrators
An updated "Best Antivirus" for 2009. Please use this as a reference when researching antivirus utilities. As time goes on, the poll can be updated to add further options.
Happy Voting.
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