+Audioboxer Subscriber² Posted April 14, 2009 Subscriber² Share Posted April 14, 2009 For a few months now, Xbox 360 users have been quietly venting about a "new" hardware fault with the console, where instead of displaying three red rings, machines would display an "E74" error. Just because it didn't flash the iconic red rings, though, doesn't mean it wasn't bad! If you got it, your console would flash a system error warning (pictured above), and it meant your machine was fried. Which is probably why Microsoft have decided to issue an extended warranty for the fault, similar to the one offered to red ring sufferers. While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays "E74" on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. That's the, uh, "good" news. The better news? If your machine suffered from an E74 previously, and you had to pay for repairs, Microsoft will refund you the amount over the next 4-12 weeks. Just when you thought it was safe to go back in the water! leave your 360 alone without fear of it dying in your arms! Source: http://kotaku.com/5211159/microsoft-extend...or-e74-failures E74 the new RROD :p Now they just need to cover disc scratching! Couple of you had this error recently, so you should be happy! Link to comment Share on other sites More sharing options...
furyshinobi Posted April 14, 2009 Share Posted April 14, 2009 Lol :laugh: Btw that skull background is scary.... *shivers* Good news for Xbox 360 owners :) Link to comment Share on other sites More sharing options...
.KICK Posted April 14, 2009 Share Posted April 14, 2009 Oh my god, my console got the E74 error in Jan and they wouldn't repair for free so I got myself a new console :( Link to comment Share on other sites More sharing options...
Digitalx Posted April 14, 2009 Share Posted April 14, 2009 haha it never ends it seems :laugh: Link to comment Share on other sites More sharing options...
Ricardo Gil Posted April 14, 2009 Share Posted April 14, 2009 Oh my god, my console got the E74 error in Jan and they wouldn't repair for free so I got myself a new console :( You can still get it repaired and sell it. It'll make up for some of the loss :p Link to comment Share on other sites More sharing options...
.KICK Posted April 14, 2009 Share Posted April 14, 2009 You can still get it repaired and sell it. It'll make up for some of the loss :p Well I could've got it repaired for free then but I got my first console March 2006 so I am guessing its out of warrenty now anyway. But I got that replaced in September 2007. I am guessing it doesn't restart when you get a replacement? Link to comment Share on other sites More sharing options...
LingeringSoul Posted April 14, 2009 Share Posted April 14, 2009 For a second, I actually thought that the skull was real. Imagine being an unsuspecting 360 owner, just sitting down to play some CoD4, when you see a huge skull on the screen. I would probably cry. As for the extended warranty, I'm glad to see them stepping up to the plate. Microsoft received their fair share of bad press over the (continuing) RRoD debacle, so the fact that they're taking the initiative definitely shows that they've learned. Link to comment Share on other sites More sharing options...
Draken Posted April 14, 2009 Share Posted April 14, 2009 I thought E74 error was associated with a faulty DVD drive, I've had that error once and my drive works half of the time :( , but here in Argentina I'm sol :pinch: Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted April 14, 2009 Veteran Share Posted April 14, 2009 Well I could've got it repaired for free then but I got my first console March 2006 so I am guessing its out of warrenty now anyway. But I got that replaced in September 2007. I am guessing it doesn't restart when you get a replacement? Yes the warranty starts again once you have the console repaired. However I think it's only one year it extends, so it would have ran out in Sept 2008. At least I think that's how it works. I don't think you receive another 3 years. Worth a try though! Either way you'll be able to send the Xbox in now for a free repair. Awesome news though (Y) Link to comment Share on other sites More sharing options...
Brad. Posted April 14, 2009 Share Posted April 14, 2009 My brothers gots E74 2 weeks ago, we sent it off saying it had RROD as we weren't paying ?60 for the damn fix. Hopefully they just fixed it, if not we'll send it again:pp Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted April 14, 2009 Veteran Share Posted April 14, 2009 How many 360's are under your roof Brad :rofl: Link to comment Share on other sites More sharing options...
+Mystic MVC Posted April 14, 2009 MVC Share Posted April 14, 2009 Can't believe people don't pay the $25 for the extended warranty through Microsoft. If you know you have a product known to fail, don't leave it to chance. I extended mine back in February and I just laugh at these posts now because I know I'm covered regardless. Link to comment Share on other sites More sharing options...
GameOverRob Posted April 16, 2009 Share Posted April 16, 2009 perhaps because the extended warranty costs us ?60 Link to comment Share on other sites More sharing options...
.KICK Posted April 16, 2009 Share Posted April 16, 2009 perhaps because the extended warranty costs us ?60 Yeah, we are getting ripped off if they are getting it offered for $25! ?60 is like the cost to repair it anyway so why buy it! Link to comment Share on other sites More sharing options...
+Mystic MVC Posted April 16, 2009 MVC Share Posted April 16, 2009 perhaps because the extended warranty costs us ?60 Ouch. Not really sure what to say to that so, sorry? Link to comment Share on other sites More sharing options...
Brad. Posted April 16, 2009 Share Posted April 16, 2009 How many 360's are under your roof Brad :rofl: ATM - four. My jasper, brothers falcon and two (one completely dead, saving it for spare parts (led board etc.) and one RROD xbox :p Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted April 16, 2009 Veteran Share Posted April 16, 2009 Crazy :p Link to comment Share on other sites More sharing options...
Brad. Posted April 17, 2009 Share Posted April 17, 2009 Crazy :p Yeah :p BTW, my brothers E74 xbox was fixed free of charge, got a free 1 month xbox live card even though it was only away for 10 days ;D Link to comment Share on other sites More sharing options...
+Audioboxer Subscriber² Posted April 17, 2009 Author Subscriber² Share Posted April 17, 2009 Microsoft Explains the E74 Code, SortaWhen Microsoft announced they were extending their warranty for Xbox 360s that received a E74 error, I was curious how different the code was from the red ring of death. Not very, it turns out. I contacted the company earlier this week to find out what a E74 code meant and whether it was possibly just a rebranded red ring of death. Here's what they told me: Once a repair is made and a person gets their 360 back, does the clock reset for the extended warranty in regards to this error? No. The same terms of the three-year warranty associated with three flashing red lights error apply. We reported in 2007 that Microsoft was reworking their 360s to no longer give the red rings to report certain errors because people were sometimes misconstruing them. Is that the case? No, that is not accurate. Can a 360 still get a red ring error, aka the red ring of death? Yes, the three flashing red lights error message can still be present on the console in the event of certain general hardware failures. We have made improvements to the console that will reduce the likelihood of an occurrence of this issue. The majority of customers who own Xbox 360 consoles have a terrific experience from their first day, and continue to, day in and day out. Is the e74 code a replacement for the red ring of death? No. The E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. This issue remains relatively narrow in scope and a very small percentage of our customers have contacted us about this issue. Again, we have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. But wait. What's with the contradiction? How can an E74 error message apply to the same hardware failures that are associated with a red ring if they're not the same? "In some cases there is no difference. As we said, the E74 error message and three flashing red lights can in some cases indicate the same general hardware failure. However, it is not the same failure mode in all cases and there is no single root cause for these malfunctions." So it sounds like there is an overlap between hardware issues that cause the E74 message and hardware issues that cause the red ring of death. Source: http://kotaku.com/5216447/microsoft-explai...-e74-code-sorta Link to comment Share on other sites More sharing options...
Failurbydesign Posted April 19, 2009 Share Posted April 19, 2009 Nice, ill buy one on eBay for like 50 and send it in! Link to comment Share on other sites More sharing options...
kguthrie Posted April 21, 2009 Share Posted April 21, 2009 I just bought an Xbox 360 with the E74 error with the intention of fixing it. To my surprise it is still under warranty. Link to comment Share on other sites More sharing options...
GameOverRob Posted April 21, 2009 Share Posted April 21, 2009 Just got my E-74 Elite back from Microsoft yesterday, with a letter saying that they replaced the motherboard. Took about 2 weeks. Link to comment Share on other sites More sharing options...
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