Virgin media Outage ?

[Inertia]

I am on 50mb Virgin media, been happy so far, but its been disconnected the past 12-13 hours.

My modem page says it failed to get the config from the tftp server, but everything else is ok, sync'd etc

I cant get hold of VM, I call up, follow the menu to tech support for broadband cable, but then it just gives an engaged tone, doesnt even give me the option to que, im guessing they are hammered.

the service status on their page http://status-cable.virginmedia.com/vmstatus/summary.do has broadband marked as Red, however ther eare no details at all in fact the text says there are no problems, calling the status number 0800 561 0061 also says there are no outages affecting me.

anyone else affected ? anyone got info ? this vodafone connection im on only gets gprs in my house, lol

[O.G]

Fine here in the Midlands, I've still got the DOCSIS3 modem but I downgraded to 10mb after 6 months of VM screwing up my payments. The service has been iffy though the last week or so, but usually early morning. Anyone else on your street with VM?

[Corris Veteran]

Virgin Media is all working here, but it might just be something local in your area effecting your Broadband.

Do you have anything else with them?

[Colin-uk Veteran]

i had a slight glitch this morning but other than that its been ok :p

[Inertia]

Must be local or possibly a modem fault then, its just their tech line is soooo busy, will try again later.

I only have the 50mb (DOCSIS3 ) broadband with them, no other services.

the modem behaves though as it should, it seems to think the tftp server just isnt responding to requests according ot the log.

Will post any updates.

[Inertia]

Its a local fault affecting OL1 postcodes, they now have a message on their phone system.

This fault is now 20 hours old, fingers crossed its fixed by morning.

[Vice]

I've had issues today and yesterday. I'm in London on DOCSIS2 (20Mb Service). It cut out a couple times and its been quite laggy in accessing some online websites and services. It's okay as of this posting however.

[Stephen Veteran]

if you have any issues with vm, i find their usenet to be extremely helpful, if you have any issues you get put straight through to their level 2 techies.

[ViZioN]

if you have any issues with vm, i find their usenet to be extremely helpful, if you have any issues you get put straight through to their level 2 techies.

Agreed, their newsgroup support is excellent.

[Inertia]

Not sure I can acces that virgins newsgroup with my vodafone connection can I ?

[OOOOOOOO]

I'm on the 20mb pack in Hampshire, and I have not had a single problem. In fact, I LOVE Virgin Media so far! :D

[Inertia]

Its back up now everythign is fine, I love the service as well, the 50mb is excellent, this is the secodn hiccup I have had though the first is when they didnt take my bill by direct debit as arranged, then cut me off 2 days after installation. they said I had gone over my crdit limit, but this was due to them not taking the money rather than me not paying it.

anyways back on track now, hopefully this will be the last problem for a while.

[Azusa]

I'm on the 20mb pack in Hampshire, and I have not had a single problem. In fact, I LOVE Virgin Media so far! :D

likewise but with 50mbit

[LetUsGame]

I'm now having exactly the same problem (Crawley). Broadband and TV went offline last night about midnight... still not back up.