Recommended Posts

Hi Guys,

I had virginmedia 50mb service since few months now and I had nothing but problems with it. Slow speed is one of them, High power levels on the modem and god knows what else.

So far around ten technicians has looked at it and they just can't resolve the slow speed issue. on average I get around 30mb and low as it can get to is 12mb.

I am going back to 20mb as I fed up with it.

Any similar experiences with them

Link to comment
https://www.neowin.net/forum/topic/847894-virgin-media-50mb/
Share on other sites

Eek! An engineer's coming to install this at mine on 12th December.

I had 10mb and always got nearly 10mb, and I have 20mb now and always get nearly 20mb.. so I'm hoping I'll have good luck with the 50mb too!

What sort of speeds did you get before on your old plan, were they slow as well?

I have 50mb and I max it out most of the time no problem, I get the odd lul of 30mb but they are rare, normally I can download from a strong server such as nvidia's download server, or a good torrent, and get the full speed.

Similar situation here I had 20Mb and never dropped below max (around 2.5MB/sec) had 50mb installed and nothing but problems. The modem craps out all the time due to power levels, speeds are terrible, most of the time it is 1MB (10mb), half what I had on 20mb and even on usenet barely get over 3MB (30mb).

Its a joke and I cannot get out of it to go back to 20mb as they say I signed a new contract for 18mths, when I havent signed a damn thing, I just called them.

^ Have looked at it but no luck I guess their network is running over dose with lot of people on 50mb. They introduced 50mb but their network cards, UBRs and other equipment is not up to scratch. What really ****es me of more is their technicians who come round are ****ing stupid at times and can't wait to finish and go on to their next job. Their secondline says something else and the technicians say something else. At times it really amazes me how inefficent they are and how can a company like virginmedia can operate.

Similar situation here I had 20Mb and never dropped below max (around 2.5MB/sec) had 50mb installed and nothing but problems. The modem craps out all the time due to power levels, speeds are terrible, most of the time it is 1MB (10mb), half what I had on 20mb and even on usenet barely get over 3MB (30mb).

Its a joke and I cannot get out of it to go back to 20mb as they say I signed a new contract for 18mths, when I havent signed a damn thing, I just called them.

I could be wrong but I'm pretty sure you can get out of the contract if the service you receive is that awful and VM don't do enough to assist you.

Similar situation here I had 20Mb and never dropped below max (around 2.5MB/sec) had 50mb installed and nothing but problems. The modem craps out all the time due to power levels, speeds are terrible, most of the time it is 1MB (10mb), half what I had on 20mb and even on usenet barely get over 3MB (30mb).

Its a joke and I cannot get out of it to go back to 20mb as they say I signed a new contract for 18mths, when I havent signed a damn thing, I just called them.

Two words (at least as far as VM are concerned) - Verbal Agreement.

I had 50Mb installed last February - the engineer came out, installed everything, did a speed test (from a '"dedicated 50Mb server") and it topped out at....... 24Mb. A couple of days worth of tests, checking the CABS, checking the line, etc, etc, and they still couldn't get it above 24Mb. So, I complained, complained, and then complained some more, and had it taken out, and the 10Mb connection put in - worked (almost) perfectly, then about 4 - 5 months ago, upped it to 20Mb, and although I don't hit the full 20Mb (see speedtest results in siggy), it's fast enough for my needs.

^ fair point about your needs, but the speed drop on 50mb is A LOT COMPARE TO 20MB. and is something they need to look in to asap.

Oh absolutely - just telling ya my experiences :) - During the installation, did they do the speed check? That's how I realised that mine wasn't running anywhere near the speed it should have been - They'll try and fob you off about server loads, and what not, but just head over to Microsoft, NVIDIA, etc, and download 3 - 4 big files, and add up the total running speed.

I was lucky, because I complained like a true Brit, and got the installation switched over to a 10Mb line (then upped a few months ago to 20) - In fact, I'm sure there's something about a "Minimum speed" that 50MB is supposed to run at - I might be completely wrong about that, but I'm sure I've read it somewhere.

With regards the power levels - have they tried putting a filter onto the line? In some case that can help. Also, and I'm guessing you've already tried this - if you're connecting over wi-fi, try plugging directly into the modem, to see if that makes any difference.

Been off again for the last few hours :( Its a daily occurrence now, around 7pm all goes screwy then the connection (tick) light just keeps cycling. After spending an hour on the phone eventually spoke to someone, they said there was no problems as the engineers over the last two days had said they had fixed the signal levels and checked the cab and moved me onto a higher connection. So the only other thing to do was replace the modem, which will take at least 5 working days, then I have to call them (They said I would get a replacement in the post, swap it over and call them to connect it)

We 've had the 50Mb since the start of September and it's god-awful.

Highest speed I've seen in a test is about 32Mb, but the problem is usually ping. Our ping time just goes crazy for no reason - upwards of 4000ms at times.

It's got better recently, a bit, but we still get an hour or two every few days were we just can't do anything.

Like everyone else here, we've had engineers out and they've done nothing.

This is why I've been so apprehensive to join VM. I can only get 3.5Mb on LLU, but at least it's always 3.5Mb and truly uncapped. I don't want to switch and be stuck with bad service for 12 months (even though it may be faster than 3.5Mb most of the time).

Edited by Bhav

Get 20Mb then, it doesnt have a monthly cap but it does have traffic shaping. If you download more than 3.5Gb between 9 and 3 and 3 and 9 your connection gets capped down to 5Mb which is still faster than what you get now even capped, it then resets at either 9pm or after 4-5 hours of going over the limit whichevers soonest. 50Mb is brand new, required all brand new equiptment as it runs on DOCSIS 3.0 not DOCSIS 1.1/2.0 like 20Mb and under.

Yeah I did exactly the same calculations and almost went for it...but as I'm sure you're aware VM is notorious for crappy customer service, and I really don't have the time/patience to keep calling them etc if something goes wrong.

Anyway it's a non-issue for 9 months, as that's when my current contract runs out lol.

Yeah I did exactly the same calculations and almost went for it...but as I'm sure you're aware VM is notorious for crappy customer service, and I really don't have the time/patience to keep calling them etc if something goes wrong.

Anyway it's a non-issue for 9 months, as that's when my current contract runs out lol.

If I ever have a query with VM, I tend to ring twice.. and if both members of staff say the same thing, it's more likely to be right.

I find half of them will say anything just to get you off the phone. One staff member told me I qualified for the ?18/month 50mb cost which is only for new customers taking out a phone line. Next person told me I could only get it for ?38 as I'm not a new customer and already have a phone line. Talk about different answers!

I did have the same problem! I was really fed up wtih it and change my broadband provider.I always see that virgin says they give the full capacity band to its clients but it never happens.Ok maybe you could say there are conditions where the band could break up.But not all the time going to 20mb when you have a contract for 50mb! :(

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • "Samsung is shutting down yet another app used by millions" I will fix the clickbait title for you, free-of-charge: "Samsung shutting down it's Max VPN app"
    • Microsoft brings Planner Agent to all Microsoft 365 Copilot users by Ivan Jenic Image: Microsoft Microsoft has announced that Planner Agent in Microsoft 365 Copilot is now generally available to all users with a Microsoft 365 Copilot license. Planner Agent is the latest addition in the string of AI features that Microsoft is implementing across virtually all of its products. The agent lets you manage tasks through natural language prompts directly inside Microsoft 365 Copilot. You can create and update tasks, check priorities, and get insights about current entries without leaving the chat interface. The general availability release comes with a handful of new additions on top of what was available during the initial rollout. A new plan picker lets you search and filter your plans by name, then update task names, statuses, due dates, or priorities through the agent. There's also a goals bucket now, which lets you group tasks under specific goals. This builds on the Goals view, a feature that was introduced as part of the broader Planner refresh that rolled out earlier. Image: Microsoft | Planner Agent in Microsoft 365 Copilot All AI-generated plans and tasks are created in draft mode by default, so you can review and approve changes before anything goes through. This is actually a thoughtful safety feature, because trusting AI to handle all your tasks without a human in the loop is usually a recipe for disaster. Having tasks initially saved as drafts is the best possible middle ground. Microsoft also says that not all tasks are executed equally. Simple tasks get processed quickly, while more complex ones, like building a plan from a Word, Excel, or PowerPoint file, are handed to a more capable model. Microsoft says this approach delivers the best performance, but it could also help with usage management, as you won't have to waste tokens on performing simple tasks. Planner Agent is available now across Teams, Loop, SharePoint, and other Microsoft 365 apps for anyone on a Microsoft 365 Copilot subscription.
    • To be clear I'm anti trump, the bigger point is why review this game at all?
    • Trillion dollar Microsoft has to reduce spending by hurting more people. Good job Microsoft. Good Job Asha.
    • That's a shame. The big Xbox reset when Phil and Sarah left and then Asha came on and brought a new team of executives, and all the layoffs last year and saying that the ABK merger wouldn't result in redundancies I am surprised they are calling for yet another reset and yet more layoffs.
  • Recent Achievements

    • First Post
      Cosminus earned a badge
      First Post
    • One Year In
      ThatGuyOnline earned a badge
      One Year In
    • Week One Done
      Jeroen Wilms earned a badge
      Week One Done
    • Week One Done
      rolfus earned a badge
      Week One Done
    • One Month Later
      Leroy Jethro Gibbs earned a badge
      One Month Later
  • Popular Contributors

    1. 1
      +primortal
      499
    2. 2
      +Edouard
      194
    3. 3
      PsYcHoKiLLa
      125
    4. 4
      Steven P.
      87
    5. 5
      neufuse
      73
  • Tell a friend

    Love Neowin? Tell a friend!