acnpt Posted March 31, 2010 Share Posted March 31, 2010 Just had to phone up HMRC (Tax). After going through the menu options, I get told I'm going to be put through to an advisor.....then get told all advisors are busy, please check our website, call back later. If I didn't want to hold, I'd just hang up. It seems to me that they are doing this so they can't get any bad press about holding times. What do you guys think is best practice, give customers the opportunity to hold? Link to comment Share on other sites More sharing options...
Rappy Veteran Posted March 31, 2010 Veteran Share Posted March 31, 2010 I hate holding on phones due to the music and constant "an operator is busy please wait your call is important to us" but I do like BT's which they say press star and we'll ring you when your place is first. Link to comment Share on other sites More sharing options...
qdave Posted April 1, 2010 Share Posted April 1, 2010 ^Thats a nice idea. Holding for 10-20 mins is such a waste of time! But it's better than " call back later". Link to comment Share on other sites More sharing options...
metal_dragen Veteran Posted April 1, 2010 Veteran Share Posted April 1, 2010 Recently a provider of student loans here has done something I really like. You call in, if there's no one available, you leave a callback number and as soon as there is a free operator, they'll call you. As far as holding, I hate it. I don't have the patience or time to sit on hold for more than 10 minutes. Link to comment Share on other sites More sharing options...
DigitalE Posted April 2, 2010 Share Posted April 2, 2010 If the phone I'm using has speakerphone capability, I don't mind holding at all. I turn the speakerphone on, put the phone down, and do something else while I wait. Link to comment Share on other sites More sharing options...
DClark Posted April 2, 2010 Share Posted April 2, 2010 My cable co does the call back. Link to comment Share on other sites More sharing options...
Laurë Veteran Posted April 2, 2010 Veteran Share Posted April 2, 2010 I don't like holding but being told to shove off and call back is even worse! Link to comment Share on other sites More sharing options...
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