Can't access store


Recommended Posts

I just installed Win 8 Enterprise as a dual boot VHD on my laptop. I'm having a problem though - when I try to access the store, I get an error message saying "We weren't able to connect to the Store. This might have happened because of a server problem or hte network connection timed out. Please wait a few minutes and try again".

I've seen that this somewhat of a common issue, and I've tried a few fixes (WSreset.exe, app troubleshooter) but still it isn't working. Even using a local account isn't working :-/ I've tried a wireless and wired connection, and flushing dns.

Anyone have any suggestions or experienced this problem?

Edit: Added picture.

post-272334-0-40234800-1355351006.jpg

Link to comment
https://www.neowin.net/forum/topic/1125410-cant-access-store/
Share on other sites

I built one on Hyper-V yesterday and it's not experiencing this issue but it is fully up-to-date with yesterday's patches and activated. Are you using an Evaluation version, fully activated KMS/retail or using grace time/non-activated ?

I probably should mention as well - I do have internet access in all other apps (mail, internet explorer) and on the desktop. The people app won't let me add facebook though... I think it also shows an error (Edit: Facebook connected now).

It's the Windows 8 Enterprise Evaluation (x86). System info shows that it's activated. I only have one more update pending (a 107MB one).

  • 3 weeks later...

Ok I figured it out. My particular case happened on TWO separate computers on the same network and I narrowed it down to IPv6 connectivity, as I have both IPv4 and IPv6 at home. I disabled IPv6 (unfortunately) and the store **immediately** started working. So if you can't access the store, try disabling IPv6.

If someone else can confirm this (can't access store with IPv6), I'd appreciate it. Seems like MS should be aware of that.

What's weird though is other apps like Music could see that it needed an update... and the store app SHOWED 15 pending updates... but I couldn't see the store front until I disabled IPv6.

  • 4 weeks later...

Sorry for the late reply, I'm experiencing the *exact* same symptoms. Someone posted on superuser regarding this too. http://superuser.com...dows-store-fail

It's occurring on a desktop and a laptop, both linked to a Microsoft Account.

Disabling IPv6 fixed it and was able to install the 15 updates. It seems to be an issue on Microsoft's / CloudFlare's end. Pretty annoying.

This topic is now closed to further replies.
  • Posts

    • Plans. Christ at least editorialise this tripe for what it is or put your own journalistic take on it.
    • If you have a TV in your living room, chances are you can probably just use the Steam Link app and play your huge PC in big picture mode, effectively giving you the Steam Machine experience to see if you'd actually like it. The good news is the Steam Machine can have it's drives upgraded. It has a USB-C 10Gbs port as well, so the 512GB drive could be quickly moved to an external enclosure and repurposed.
    • This machine could very well be a second gaming PC for their living room as a console experience. So we would have to assume their main PC exists as well; With that said, I have 10gb home network with a 2.5gigabit internet connection here so we tend to have more than enough speed to download games. However, we can't make use of the 10gb LAN using Steam's built in transfer tool because it always compresses transfers and that slows the transfer down to well below a standard gigabit port speeds, sometimes as slow as 200-300Mb/s transfers. While that's probably still faster than most internet connections anyway, if they'd fix the LAN transfer issue it'd be upto x5 faster even on a gigabit LAN, than simply dropping a 2.5gbe port on there with hopes of a few people having fast internet connections. There are solutions, work arounds, like using LANCache if you run a NAS... or simply copying the files over manually using a network share.
    • Samsung announces ultra-fast UFS 5.0 storage to supercharge mobile AI by Paul Hill Local AI models tend to run a lot more slowly than cloud services like Claude and Gemini; however, Samsung has just announced that it has developed its UFS 5.0 solution, which increases data transfer to speeds of 10.8GB/s, enabling faster storage and processing in mobile memory that has the potential to provide more optimal local AI experiences. Commenting on this development, Jangseok Choi, head of Memory Product Planning at Samsung Electronics, said: If you’ve tried local AI, you’ll know it can be quite slow, especially if using the larger parameter models. By developing this new solution, Samsung says that storage is evolving from just storing data to a core piece of infrastructure that supports AI computation, too. The Korean company said that UFS 5.0 integrates the latest embedded memory interface standard from JEDEC and achieves up to 10.8 gigabytes per second (GB/s) transfer speeds. Regarding write speeds, Samsung UFS 5.0 can reach 9.5 GB/s. Both the read and write speeds are twice as fast as those of the previous UFS 4.1 standard. Aside from being ideal for local AI, Samsung’s UFS 5.0 is more power efficient by 40% compared to UFS 4.1. Samsung achieved this by implementing innovations such as clock gating and multi-voltage technologies. UFS 5.0 is also ultra-compact at just 7.5mm x 13mm x 0.9mm; that is 16.7% smaller than UFS 4.1. The company said it will be bringing it to multiple devices in the future, including mobile, wearable, and extended reality.
    • A bit like the steamdeck, this probably isn't for you.
  • Recent Achievements

    • Week One Done
      Almohandis earned a badge
      Week One Done
    • Rookie
      dorf went up a rank
      Rookie
    • First Post
      mike_rumble earned a badge
      First Post
    • Dedicated
      tuben earned a badge
      Dedicated
    • Week One Done
      mnsgroup earned a badge
      Week One Done
  • Popular Contributors

    1. 1
      +primortal
      496
    2. 2
      +Edouard
      209
    3. 3
      PsYcHoKiLLa
      99
    4. 4
      Michael Scrip
      86
    5. 5
      neufuse
      69
  • Tell a friend

    Love Neowin? Tell a friend!