Had a call from a an older woman tonight, Who had Windows 8.1. Her computer could no longer connect to the internet on wifi. It would connect to the wifi but IE would just show a white page. She called the ISP tech support and try tried a bunch of stuff but couldn't get it to work. So I talked to her over the phone.
I asked her have you restarted the computer? She said yes a bunch of times, it hasn't helped. I asked her by restart, do you mean you clicked restart or you just turned the computer on and off. She said she turned the computer on and off a bunch of times it hasn't helped. Then, I take a deep breath, and go into the explanation on why she should restart and not shut down.
Then she asked me "Well if I can't turn it off and back on how am I suppose to restart?" .. I then tell her again you click on power and select restart instead of shut down. After she restarted her internet worked without issue!