video Diablo III launch epic FAIL!

[KillTheIrishman]

Everyone bitching is making not one iota of sense. Blizzard+Launch= A COMPLETE frickin' disaster. Always will. They got you and they don't give a crap. They know you'll bitch but you'll still fork over your $$$ anyway.

[rafter109]

Everyone bitching is making not one iota of sense. Blizzard+Launch= A COMPLETE frickin' disaster. Always will. They got you and they don't give a crap. They know you'll bitch but you'll still fork over your $$$ anyway.

Unfortunately I would have to agree with you. But it is about damn time that customers stand up and fight back against poor customer experiences across the board. While I am hopeful that Diablo III will turn out to be a quality game in the end, it is completely unfair to customers to have to put up with this crap to begin with.

[arrrgh]

Isolated issues don't represent everyone. Remember that the QQ on the forums is much louder than those who are actually stuck in game having fun. Of course, they're never on the forums to tell everyone, "YO DAWG, HAVIN FUN M8! K BYE"

Also, maybe this is your first launch because there have been plenty worse. Not that it justifies it in any way, but not everything is foreseeable with the varying equipment people use from one PC to the next or what have you.

Lastly, if these kinds of things annoy you, I'd recommend not purchasing any sort of technology on release day. This is just the nature of the beast with just about... everything!

Wow, just wow.. two emergency server maintenance sessions in the first 12 hours. And this is primarily a single player game. There should not be any issues.

[firey]

Wow, just wow.. two emergency server maintenance sessions in the first 12 hours. And this is primarily a single player game. There should not be any issues.

The first two may have been primarily single player, however as shown with the design and community backend.. they are really pushing for multi-player.

[Darrian]

I could be wrong here, but the last time I checked Blizzard were quite good with their customers. The actual message you want Blizzard to hear is, "Guys, how about some better preparation when launching future products?"

Considering that's the message you want to send, it would be worth pointing out that Blizzard isn't the only group to have launch issues. All games have launch issues, especially looking at the multiplayer aspects.

That wouldn't be the actual message I would want Blizzard to hear. Blizzard are not newbs, they knew what they were getting into, and they ****ed it up anyway. I think anybody who is seriously ****ed about this has every right to be. Requiring you to be logged in at all times is just absolutely ridiculous, they should have had an offline single player option.

[rafter109]

Except that betas usually have 1/10 of what the entire final version game base will be. You can run the algorithms as to what you need, but you won't always be prepared for everything (esp. a mass rush to login at the same time). How is it possible to prepare for that while saving money? Too few servers...angry customer base....Add too many extra servers to process requests = spend way more money and upset shareholders.

They have past experiences to go by. Blizzard is not new to this by any stretch. WoW and Starcraft II also put massive stresses on their systems upon launch. Those who do not learn from the past are doomed to repeat it. Those who do not stand up for what is right are merely pawns for those who do wrong. We could even expand this to software in general as there have been many substandard products thrust upon consumers and we have little to no legal recourse. It has to stop! Software companies need to be held responsible for their mistakes just as manufacturers of tangible goods are. Laws need to be changed to prevent them from hiding behind their EULAs and using them as blanket "its never our fault" policy. They must start taking responsibility for what they do/neglect to do.

[arrrgh]

Now it has progressed from being completely down to "servers full". Even their text chat is lagging like hell.

[rafter109]

Servers offline for maintenance. I sure hope they are adding additional capacity.

[HawkMan]

The first two may have been primarily single player, however as shown with the design and community backend.. they are really pushing for multi-player.

Doesn't change the fact that a lot, maybe even most will play it as a pure single player game.

[Phalesafe]

Down till 1530 PDT NOW >< Yet EU and Asian servers Zero issues? I guess blizzard used good servers for those ones and gave the Americas the decommissioned WoW Servers.

[rafter109]

It appears that Blizzard has stooped to Apple's level. Some posts on Battle.net forums detailing users grievances with logon issues are being censored. Seems like they are trying to shut us up but are having a hard time keeping pace with our fury. Keep on fighting the good fight and let your voices be heard.

[c.grz]

Money talks. You don't like the way Blizzard does things; don't buy their next release!

[Kelxin]

It appears that Blizzard has stooped to Apple's level. Some posts on Battle.net forums detailing users grievances with logon issues are being censored.

They've done that for a long, long time. I didn't buy Diablo 3 for that and many more reasons. I only want it for single person play, I don't want the security risks included with having it attached to a battle.net account, and I don't want to have to be online, so they really have forced me to not purchase the game and help develop the D3 Server emulators.

[rafter109]

Money talks. You don't like the way Blizzard does things; don't buy their next release!

Starcraft and Diablo II were great games, made Blizzard millions and were not plagued with the problem of people not being able to play period. Maybe for online play but not for single player or LAN. The problem not only lies with Blizzard, but with all major game publishers as many have adopted similar systems in an attempt to reduce piracy. Again I fully understand that their intent is to protect their investment and maximize profits, but providing a quality playable product to paying customers should not take a back seat to that immediate $$$. Customer service 101 - Treat ALL prospective and current customers with dignity and respect, even if it doesn't give you an immediate reward. Customers always remember poor service. It is rather unfortunate that there is little true competition between game publishers these days. There are few small studios left as most of them have been bought out by EA and Activision/Blizzard. Since the rampant acquisition of smaller game studios started, quality and variety of games has drastically diminished.

[KillTheIrishman]

Wow- $14.99 a month x how many users? 10+ years to develop an upgrade to a VERY popular game at the time x $60.00 for the game. You can't tell me that Blizzard is not responsible for a ridiculous mess with WoW as well as Diablo III. This should not be happening in this day and age. And that is the reason you have failed. ;)

[Darrian]

Money talks. You don't like the way Blizzard does things; don't buy their next release!

LOL I didn't buy this one (or StarCraft II, either, but for a different reason: since they decided to split it into 3 games I'm just going to wait until all 3 are released and packaged as a box set in a few years; even though I like the story, it's not really my kind of game and I still haven't beaten the original StarCraft or even played the Brood War expansion, so I might wanna get through that, first--maybe).

[rafter109]

Just updated game client to 1.0.1.9558. Servers still down for maintenance.

[shakey]

Servers back up :/ I hope this doesn't keep happening tonight.

[08993]

[rafter109]

Yay, maybe I can play for a bit before they decide to royally fudge something up again.

[rafter109]

Is it sad that I started writing a song about this whole ordeal to the tune of "Still Alive"? Funny enough I finished the first verse and the servers came online.

[NEVER85]

Not too much issue with the online play. My only potential gripe would be (and I pray it never happens) if my modem were to crap out on me and I would have to wait a couple days to get a new one. I wouldn't be able to play the game offline. Again, not likely to happen, but if it did, it would suck that I couldn't play the game, even by myself.

[dead.cell]

Wow, just wow.. two emergency server maintenance sessions in the first 12 hours. And this is primarily a single player game. There should not be any issues.

Emergency server issues you say? Twice in 12 hours?! That's MADNESS! Unheard of! /s

Seriously, welcome to MMO's? I also hope you don't think that I'm defending Blizzard at all. I just have a firm belief of "lol @ early adopters" because I figure it's best to be a responsible consumer and wait to see how things pan out before I hurry off to throw my money at a company.

And my apologies if I'm coming off as a dick too. I'm just saying that all these problems with an online game are not a shocker, by any means. Yes, I get that it's a single player game. But you KNEW as a consumer (at least should have) what you were buying into, how things were going to run. (at least I really hope you did). Not much I can tell ya other than to tough it out. :ermm:

Doesn't change the fact that a lot, maybe even most will play it as a pure single player game.

I always did. :p

[eilegz]

I cant understand why people buy into blizzard and activision cool aid

http://kotaku.com/5910480/last-nights-diablo-iii-debacle-demonstrates-the-problem-with-always+online-games

People should have some dignity and stop supporting this kind of bshit, its incredible how the industry its going to a path of self destruction.... I wont buy this and i didnt buy starcraft 2 neither.... This thing need to stop.

[Eric Veteran]

[Thread cleaned]

Let's not try to promote piracy.