Xbox One 50Hz TV signal judder explained

By SnoopZ
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Grand Master

SnoopZ

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Hmm, I wonder if its not related to it being 50Hz at all and maybe something else going wrong in the communication between the cable box and the X1.

MS remarked that one of the reasons that dts audio pass through on the X1 was marked as (beta)and not on by default was because they were still correcting issues with some cable boxes. That could also be why they announced that proper European support would come after launch. They may need more time to test all of these different boxes in use and deal with all sorts of issues in how they operate.

I wonder if an hdmi handshake issue or problems related to HDCP cause freezing like that. Could there be a cable box setting that would help?

I have seen freezing happen before via a cable box to a tv, specifically when viewing digital channels. It was as if you were watching streaming video and it would freeze for a few seconds to 'buffer'. Is that how you would describe your issue?

I have looked on my Virgin Media V+ cable box and unfortunately there is no setting at all.  

Grand Master

trooper11

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I have looked on my Virgin Media V+ cable box and unfortunately there is no setting at all.

Alright, but does the freezing remind of the freezing that would happen when your watching streaming video? Do you get any visual artifacts on screen when it happens, or does the audio and video get out of sync, etc?

Grand Master

FiB3R

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No offence Man, but my TV is not old, it is a perfect modern 5 year old Sony LCD, i know people with TVs that are alot newer in the UK and they all have this issue.

5 years is pretty old. Screens have improved a fair bit in that time. Honestly wasn't trying to be a dick.

 

Omg, it has nothing to do with wether the tv can handle 60hz or not.

Could have sworn he specifically said his TV couldn't do 60 and the xbox couldn't do 50. Both of which I found pretty surprising, tbh.

What is the model number of the TV?

Grand Master

SnoopZ

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5 years is pretty old. Screens have improved a fair bit in that time. Honestly wasn't trying to be a dick.

 

Could have sworn he specifically said his TV couldn't do 60 and the xbox couldn't do 50. Both of which I found pretty surprising, tbh.

What is the model number of the TV?

I never said my TV couldn't do 60, here is the model Sony KDL 40W4500. :)

Grand Master

trooper11

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Just taking a look at info on the V+ box, it seems that the use of that box has been discontinued as of 2012. Virgin reached an agreement with TiVo to use their boxes instead. I would assume that means you will get a Tivo box if you ever change your box.

Do you have the Samsung or the Scientific-Atlanta V+ model?

It says the box will output at 720p or 1080i, but can you control that? Can you force 720p only output? I'm just wondering because it will be interesting to see if the X1 is having an issue with a 1080i signal for some reason.

Grand Master

Showan

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WOW, what a surprise... Europe is using 50Hz system.... Who knew ? It's not like they had lots of money to test things out... 

 

I love MS, I love Xbox, but I agree that this TV stuff is pointless, unless you're an American. Even in the USA I'm not sure who will use it, after few days of playing with it.

Old people won't get an Xbox, young people pirate or stream. Who's in the market for Cable TV + Xbox ?

I don't have cable, but my brother has att u-verse. I hooked his one up to it and it is amazing. I'm not knocking the rest of the world, but earth is a pretty big place, with many people coming from many backgrounds and dialects.

And I think the tv tv TV thing is awesome.

Grand Master

Showan

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Thing is, they can't, not properly. They'll either have to make the Xbox output at 50Hz or come up with some shady interpolation system that adjusts the 50Hz to 60Hz. I can't really see them do either since it would affect the whole Xbox UI. And then what if you connect something that outputs at 24Hz to the Xbox? Have it run at 24Hz or 48Hz too? Let the Xbox switch all the time based on what it's getting through the input?

 

It's just not a good idea in general, the whole passthrough thing, unless you actually pass through the original signal. My XBMC device dynamically switches output refresh rate based on the content that's playing. Sometimes it's 24Hz, sometimes it's 25Hz, 50Hz or 60Hz. By having it go through the Xbox everything would look horrible since it'd always introduce judder in everything but the 60Hz output.

 

If you ask me the whole Xbox TV integration stuff is a half-assed solution for a problem that didn't exist.

I mean no disrespect to people outside of America, I really don't... But stop crying... The world is a huge place, and Microsoft is only one company. At least they are willing to try something new, something different....

Stop crying, there are phones in Japan that I would love to have over the offerings here in America.

People like you who complain about how something can't work is the problem... Instead of bashing, how about encouraging a solution. I guarantee you that if this tv integration worked flawlessly in your area, you wouldn't complain one bit...

People always want to dog Microsoft, but half the things in peoples daily life (the world over at that) comes from Microsoft....

Grand Master

Showan

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Told ya.

 

Microsoft is known to change things all the time. That's why I'm stopping buying anything from Microsoft. They change too much that products that i buy become useless as time goes. They create and then kill off products or services. Should have kept it as a beta rather than release it fully. GFWL is an example of this. They are forcing devs to waste time reprogramming their games so that it works on Steam while some other devs will not change causing some games to become digital coasters on my steam account.

 

What's happening with Live?

Also look at the Xbox 360 original dashboard. Now they changed it to something different than what was originally shipped thus giving people different experiences about the 360.

 

they just need to slow down and think about what they are releasing.

Ummmm....... Ummmmmmm....,ummmmmmmm..... K. I guess

Grand Master

SnoopZ

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Just taking a look at info on the V+ box, it seems that the use of that box has been discontinued as of 2012. Virgin reached an agreement with TiVo to use their boxes instead. I would assume that means you will get a Tivo box if you ever change your box.

Do you have the Samsung or the Scientific-Atlanta V+ model?

It says the box will output at 720p or 1080i, but can you control that? Can you force 720p only output? I'm just wondering because it will be interesting to see if the X1 is having an issue with a 1080i signal for some reason.

It is the Scientific Atlanta model, just change it to 720p so i will see if that helps.

 

edit

 

It just froze again at 720p.

Grand Master

trooper11

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It is the Scientific Atlanta model, just change it to 720p so i will see if that helps.

 

edit

 

It just froze again at 720p.

alright, now can you see any pattern to the freezing. Does it seem completely random in both duration and number of occurrences, or is there some common pattern such a certain time interval or based on the content being displayed (i.e. watching sports vs say a sitcom or documentary).

Grand Master

SnoopZ

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alright, now can you see any pattern to the freezing. Does it seem completely random in both duration and number of occurrences, or is there some common pattern such a certain time interval or based on the content being displayed (i.e. watching sports vs say a sitcom or documentary).

No pattern at all, i tested this using a recording of a TV show, i was able to rewind after it froze for a split second and it played fine the second time, i dont think there is anything else i can do at this point.

Grand Master

trooper11

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Another idea came to mind. I was trying to find a manual for your cable box model, which is turning out to be difficult, but I did read through its specs.

What do you have your cable box set to audio wise? The specs seem to say that your limited to:

Stereo MP3

Stereo MP2 AC-3

5.1 DD AC-3

Grand Master

trooper11

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No pattern at all, i tested this using a recording of a TV show, i was able to rewind after it froze for a split second and it played fine the second time, i dont think there is anything else i can do at this point.

And it behaves the same whether you are watching live tv or recorded?

Grand Master

SnoopZ

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And it behaves the same whether you are watching live tv or recorded?

Exactly the same, the V+ has the DVR part built into it, also the other people i know with this issue are using either a Sky Box or the Virgin Media Tivo box.

 

I only have TV stereo sound so can't set for anything else.

Grand Master

trooper11

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Exactly the same, the V+ has the DVR part built into it, also the other people i know with this issue are using either a Sky Box or the Virgin Media Tivo box.

 

I only have TV stereo sound so can't set for anything else.

Hmm, ok.

You mention others are having the same issue. Do you know anyone not having the freezing issue or is everyone experiencing the same thing? I assume they are using different tv models?

Also, within the X1 TV settings section, is your tv and set top box properly recognized with the appropriate model numbers?

Grand Master

n_K

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We've got 3 LCD TVs, two are large ('expensive') TVs with loads of inputs, neither work with a 360 AT ALL using the HDMI port on any setting, the TVs claim to be HD - they are not.

On the other hand, the other is a small cheap tesco TV, works FINE with the 360 using HDMI.

 

There's game creators in the UK, they'll most probably have been using PAL development systems, if they were having problems I think they'd have notified MS, and I've heard no huge outcries about it in the media so I'm still sticking with the problem being your TV.

Grand Master

seta-san

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You mean like the Zune... if you don't understand how it effects you then fine but you pay the price in the end.

 

the zune was a product that no one wanted or needed though parts of it's legacy lives in windows phone. You europeans will still trip over yourselves to get the Xbox One. You've delt with the 50hz problem on games going back to at least the 80s and you're still dealing with it now. Maybe it would do you good to get a 60hz  tv as your gaming TV.

Grand Master

+virtorio MVC

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  • MVC
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i also don't see why microsoft would bend over backwards to satisfy the european market. the eu has won no friends at microsoft.

You don't see it because you're not attached to reality, have no sense of customer experience, don't realise that Microsoft needs the Xbox One to succeed in more than just the US, and the fact that it affects more than just the European market.

  • Depicus, Tha Bloo Monkee and HellboundIRL
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Grand Master

SnoopZ

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We've got 3 LCD TVs, two are large ('expensive') TVs with loads of inputs, neither work with a 360 AT ALL using the HDMI port on any setting, the TVs claim to be HD - they are not.

On the other hand, the other is a small cheap tesco TV, works FINE with the 360 using HDMI.

 

There's game creators in the UK, they'll most probably have been using PAL development systems, if they were having problems I think they'd have notified MS, and I've heard no huge outcries about it in the media so I'm still sticking with the problem being your TV.

I call this an out cry and considering everyone i know in the UK with an X1 has the same issue.

 

http://www.hdtvtest.co.uk/news/xbox-50hz-201311233468.htm

Grand Master

George P Global Moderator

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Let's stay on topic guys.   MS isn't the only US based company that targets the US first and leaves most of the rest of the world out with it's services.  I don't get Netflix, I don't get Hulu,  I don't get lots of web services.  Hell my country just got Spotify last month ffs.   All we can do is wait for them to expand to our market.    Let's not single out one company like they're the only ones doing it, lots are.  

 

Now, as far as the problem goes, still no official response from MS it seems.    I'm sure they tested this, it could be a bug that showed up late.  All we can do is wait and see, if it's that much of a problem just use it without the TV feature for now and see how it goes.  I'm sure the main reason you got it is for the gaming.   I plan to setup my XB1 and PS4 in my room which doesn't have any cable service, just normal TV, so no box to do HDMI pass-through anyways.  

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