Can't redeem my 12 month Xbox Live prepaid code

[George P Global Moderator]

So I've been trying to redeem this code for the past half hour, it takes the code fine, does it's check, tells me it's a prepaid 12 month live code etc.  Then when I go on to the next step it says something went wrong on their end, spits out a weird error code, and says to try later.    Anyone else ever run into this issue before?  This is the first time I've had an issue with a code before.

[dipsylalapo Supervisor]

Nope. Like you, I've never had a problem with codes.

Google the error code, they're usually quite useful, failing that contact MS support.

[George P Global Moderator]

4 minutes ago, dipsylalapo said:

Nope. Like you, I've never had a problem with codes.

Google the error code, they're usually quite useful, failing that contact MS support.

The error code is weird, looks like some server side issue, I'm chatting with support atm.

[dipsylalapo Supervisor]

They should be able to help fairly quickly

[George P Global Moderator]

23 minutes ago, dipsylalapo said:

They should be able to help fairly quickly

Υup,  problem solved, the person I talked to via chat gave me a different code, guess something was wrong with the one I had, now it worked.  Yay for good support.