Can't redeem my 12 month Xbox Live prepaid code

Recommended Posts

George P

So I've been trying to redeem this code for the past half hour, it takes the code fine, does it's check, tells me it's a prepaid 12 month live code etc.  Then when I go on to the next step it says something went wrong on their end, spits out a weird error code, and says to try later.    Anyone else ever run into this issue before?  This is the first time I've had an issue with a code before.

Link to post
Share on other sites

Nope. Like you, I've never had a problem with codes.

Google the error code, they're usually quite useful, failing that contact MS support.

Link to post
Share on other sites
George P
4 minutes ago, dipsylalapo said:

Nope. Like you, I've never had a problem with codes.

Google the error code, they're usually quite useful, failing that contact MS support.

The error code is weird, looks like some server side issue, I'm chatting with support atm.

Link to post
Share on other sites

They should be able to help fairly quickly

Link to post
Share on other sites
George P
23 minutes ago, dipsylalapo said:

They should be able to help fairly quickly

Υup,  problem solved, the person I talked to via chat gave me a different code, guess something was wrong with the one I had, now it worked.  Yay for good support.

  • Like 2
Link to post
Share on other sites
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By Sszecret
      Microsoft Weekly: Patch Tuesday, better Quick Resume, and productivity enhancements
      by Florin Bodnarescu

      In the past seven days, we’ve seen the usual set of Patch Tuesday updates, a number of productivity improvements for Teams, and even a confirmation from The Coalition that it’s working on multiple projects using Unreal Engine 5. You can find info about that, as well as much more below, in your Microsoft digest for the week of May 9 - 15.

      Patch Tuesday

      Microsoft, right on cue, decided to release its latest set of Windows updates. For some variants of Windows 10, it also means their last update before EOL. This would be the April 2018 Update (1803) which as of this week is no longer supported. For the October 2018 Update (1809), folks can still get updates if they’re in the Long-Term Servicing Channel, while the November 2019 Update (1909) is set to still be supported for those running Enterprise, Education, or IoT Enterprise flavors until May 2022.

      Flipping over to versions still supported, we have 2004 and 20H2 (May 2020 Update and October 2020 Update, respectively), both of which get a cumulative update. Details for this can be found in KB5003173, with the update bumping the build numbers up to 19041.985 and 19042.985, respectively.

      Home and Pro users of Windows 10 1909 (November 2019 Update) also got an update, more details for which can be found in KB5003169. It brings the build number up to 18363.1556 and like the other updates above, contains a number of security and Bluetooth enhancements.

      Last but not least, we have updates for variants of Windows 10 supported in specific SKUs. These are:

      October 2018 Update (1809): KB5003171, build 17763.1935 – supported for Enterprise, Education SKUs. April 2018 Update (1803): KB5003174, build 17134.2208 – supported for Enterprise, Education SKUs. Anniversary Update (1607): KB5003197, build 14393.4402 – supported in the Long-Term Servicing Branch. Windows 10 RTM (1507): KB5003172, build 10240.18932 - supported in the Long-Term Servicing Branch. Of course, Windows 8.1 and Windows 7 (for those paying for ESUs) are still supported, so here’s what you need to be on the lookout for in terms of updates:

      Windows 8.1: KB5003209, KB5003220 (security only) – contains a number of security updates, and the same known issue that’s been plaguing the OS for months. Windows 7 SP1: KB5003233, KB5003228 – contains a number of security and SMB enhancements, with the same known issues being present too. Microsoft also released Windows Holographic version 21H1, which added the Chromium-based Edge browser, among other features. Additionally, build 21382 made its way to testers in the Dev Channel of the Windows 10 Insider program, bringing HDR improvements for Photoshop, font, and folder icon updates, as well as a respectable list of fixes.

      Last but not least, if you’re on either Windows 10 2004 (May 2020 Update) or 20H2 (October 2020 Update) and use 5.1 audio, you may hear a high-pitched noise if you have KB5000842 installed. This seems to only be affecting certain configurations, and is not present when using stereo. The firm stated that it’s working on a fix for this problem.

      Better Quick Resume

      When it comes to games, there’s been a pretty steady stream of news coming out of Redmond, and this week is no exception.

      Starting with the platform updates, the Xbox May 2021 Update adds passthrough audio and improved Quick Resume on console, and coincides with the beginning of the rollout of Dolby Vision HDR on Xbox Series X|S. This is essentially in the testing phase, and is available to Xbox Insiders in the Alpha ring, with a global rollout targeted for later this year. Also available for Insiders are new accessibility features in Xbox Party Chat, including speech transcription and text-to-speech.

      And since we’re focusing on games, it’s worth highlighting some of them, including Ace Combat 7, Asura’s Wrath, Halo 5: Guardians, Lost Planet 3, and others, all of which are part of the latest crop of Deals with Gold. Speaking of latest, the latest and greatest DLC for Minecraft Dungeons, dubbed Hidden Depths, is set to surface May 26 both as a standalone expansion and as part of the Minecraft Dungeons Season Pass.

      Looking out a bit further than May 26, The Coalition has confirmed that it’s working on multiple next-gen projects, and is set to use Unreal Engine 5 for said projects. The studio emphasized that a move to a new engine is “a big undertaking”, and made it clear that no new projects will be announced for “some time”.

      Productivity enhancements

      In the third major section of this column, I thought we should highlight some productivity improvements made to Microsoft products and services this week.

      For one, if you use the Office app on Android, it now supports voice recordings with transcription. You do need to be in the beta program and running version 16.0.14026.20172 to be able to use the feature. In case any errors are made in the transcription process, you can edit the text after the fact.

      And speaking of editing, Customer Key, a method for organizations to protect their data, - allowing for the development of personalized Data Encryption Policies -, is now generally available in Teams. Also hitting the GA phase are Teams Webinars, which allow for the creation of highly interactive Teams meetings with up to 1,000 attendees.

      As far as features in the pipeline are concerned, Teams will soon let you restart a live event that accidentally stopped. The capability is in active development and is targeted for GA on both desktop and web clients globally in July.

      Dev channel
      Azure Blockchain Service will be shutting down in September. GitHub now supports video uploads. The May firmware update for Surface Studio 2 is now available. Microsoft Threat Vulnerability Management now has support for Linux. PowerToys v0.37.2 is out, fixing explorer.exe freezes, and more. The latest Edge Dev build is now out, adding a number of minor features, though not for Linux just yet. Edge Canary adds support for Coupons on Android. Logging off
      We end this week’s column with a mix of good and bad news.

      First off, the bad, as the Colonial Pipeline hack was allegedly caused by the company running an outdated version of Microsoft Exchange. As you may remember, on-prem Exchange Servers were the target of a widespread attack, which began being more widely publicized at the beginning of March. As the patches were released, an impressive number of servers were updated, but if the forensic report is to be believed, the unpatched Exchange server is partly to blame for Colonial Pipeline’s woes.

      Staying on the subject of Microsoft services but this time switching to the desktop version of Outlook, a bug surfaced earlier this week which prevented users from seeing email contents. As per the Redmond giant, the issue was isolated and a fix deployed within hours of the issue being observed.

      Moving onto the good news, Microsoft has partnered with Darktrace to help folks combat cyber threats via the use of AI. This is especially helpful given the increase in high-profile cyber attacks in recent times.

      In case you’re passionate about tech, and you’re looking to cover subjects like those above, we’re hiring! Make sure to head on over to this post for more details.

      Missed any of the previous columns? Be sure to have a look right here.

      If you’d like to get a daily digest of news from Neowin, we now have a Newsletter you can sign up to either via the ‘Get our newsletter’ widget in the sidebar, or this link.

    • By subir
      Microsoft is rolling out its Dolby Vision HDR test on Xbox Series X/S
      by Subir Kathuria

      Back in September 2020, Dolby announced that Xbox Series X and S will be the world's first game consoles to support both Dolby Vision HDR video and Dolby Atmos surround sound in games when played on a supported TV.

      Now Microsoft has announced that is beginning to test of Dolby Vision HDR gaming on Xbox Series X and S and will be available for testers who are a part of the Xbox Insider’s Alpha ring. The company is looking for feedback before it rolls out the Dolby Vision HDR option more broadly, which should be anytime this year.

      Xbox’s Larry Hryb, also known as Major Nelson, posted on his Twitter:

      Dolby claims:

      Keep in mind your TV will need to be Dolby Vision-compatible. Notably, Samsung, which is the largest TV manufacturer globally, doesn’t support the format, focusing mostly on HDR10+. You can find out if your TV is compatible with Dolby Vision or not by pressing the Xbox button to open the guide, then selecting Profile & system > Settings > General > TV & display options > 4K TV details.

      Source: Major Nelson (Twitter)

    • By Jay Bonggolto
      Xbox Party Chat now supports speech transcription and text-to-speech for Insiders
      by Jay Bonggolto

      Xbox' accessibility for everyone, including those with speech and hearing difficulties, has gained new improvements. Microsoft announced today that Xbox Party Chat has added support for speech-to-text transcription and text-to-speech synthesis for Insiders.

      Party Chat was introduced a couple of years ago to Xbox One in order to let gamers communicate with other players on the platform using text in addition to voice chat. With the speech-to-text feature, everything you say in the party will be transcribed and the resulting text will show up in an overlay while you're playing a game. Text-to-speech, on the other hand, lets your text be read out loud to others in the party by a synthetic voice. You can even choose multiple voices for every supported language.

      To get started with the new accessibility features, you can simply head over to the Settings menu and then choose "Ease of Access". From there, you can click on Game and then select chat transcription. Alternatively, when you're in a party, you can just click on options to open the settings and then choose "Configure ease of access."

      Speech transcription and text-to-speech capabilities were rolled out to Xbox One (along with Windows 10) in 2017 for some games. Their addition to Party Chat is a welcome development for those using the communication feature during a party.

    • By indospot
      The Xbox May 2021 Update is now available with better Quick Resume and passthrough audio
      by João Carrasqueira

      Microsoft is back at it with another monthly update for the Xbox family of consoles, and as usual, this one brings some notable improvements that should make your experience that much better. These updates are available for both the Xbox One and the recently-launched Xbox Series X|S, and there's also some updates related to Xbox apps on other devices.

      First off, one of the more notable improvements is in Quick Resume, which is a feature only available on the Xbox Series X|S. This feature lets users quickly jump between different games without having them load all over again, and Microsoft says this update makes the feature more reliable and faster. What's more, games that support Quick Resume will have a new tag next to them to make them easier to identify, and there's also a new group in your games library that lists all the game currently stored in Quick Resume so you can launch them more quickly.

      Next is support for passthrough audio for media apps such as Disney+, Apple TV, Plex, and Vudu. This setting allows audio decoding to bypass the console and head straight into your HDMI-connected speakers for better audio quality. You can enable audio passthrough in the Xbox console's sound settings, and the guide will show an indicator when you use an app that supports passthrough audio if the feature is enabled.

      Another update has to do with parental controls, and it allows children to request access to multiplayer games on a per-title basis. The Xbox Family Settings app allows parents to disable multiplayer features altogether, but now parents can enable it for specific games if they deem them more appropriate. Other smaller updates include a new dynamic background called Motes, and for Xbox Game Pass users, the spotlight section of the Game Pass hub will now automatically play trailers for games when you focus on them, without having to open the game's page.

      Aside from console-specific features, Microsoft also announced today that the Xbox app for Android and iOS can now notify users when their friends are online, The achievements page has been updated with new game stats such as time played, and finally, the performance and reliability of sending messages in the Xbox app has been improved.

      Finally, Microsoft also announced today that the Xbox One SmartGlass app for PC will be discontinued in June, meaning you won't be able to download it and no new updates are planned. Microsoft recommends using the Xbox app for messaging friends and managing Game Pass downloads.

      There are some known issues in this update, which you can find below:

      The update should now be available to download, and you can either get it right now or wait for it to install by itself. Microsoft releases new updates with notable improvements every month, and it's worth keeping an eye out for them.

    • By Sszecret
      Microsoft Weekly: Edge Beta for Linux, a new Segoe font, and games galore
      by Florin Bodnarescu

      A number of things happened in the last seven days, including the arrival of Edge Beta on Linux, the unveiling of a new Segoe font variant, and even a refresh of the Azure logo. You can find info about that, as well as much more below, in your Microsoft digest for the week of May 2 - 8.

      Edge Beta for Linux

      We should begin with a little info regarding Edge, as not much has happened with the browser this week.

      For starters, build 92.0.878.0 made its way to the Dev Channel. While this would normally be pretty exciting, Microsoft says the build doesn’t change much, given that it came out just a few days after the previous build. The changes are so minor that the company didn’t even bother publishing its usual post about it.

      Moving on to the stable version, namely version 90, folks may be experiencing problems with YouTube playback, namely crashing. This bug has been acknowledged by a Microsoft engineer, who suggested users disable hardware acceleration as a workaround. The same engineer confirmed that the company is working on a fix, but that the issue may be more significant than initially thought.

      And since we’re taking a tour through the various Insider channels, it’s worth pointing out that over six months after the Dev channel availability of Edge for Linux, there is now a Beta variant for the open-source OS.

      Lastly, Microsoft is now testing everse image search in the Bing sidebar. This does pretty much exactly what it sounds like it would, namely allows you to right-click on an image and search for it on Bing in the sidebar which appears on the right of the Edge browser. As per Reddit user Leopeva64-2 who stumbled upon this, the capability is available in Edge Dev, though we have not seen this on any of our test devices.

      A new font

      For Insiders in the Dev channel, Microsoft pushed out yet another preview build, 21376, which included the usual array of fixes and, rather interestingly a new Segoe font variant.

      While Segoe UI itself has been used as a default system font going all the way back to Windows Vista, a number of variants have been revealed since, including Segoe Script, Segoe Pro, and what Microsoft used for its Modern design icons, Segoe MDL2 Assets.

      The new font is called Segoe UI Variable and as the name implies, it’s meant to vary slightly depending on the use case. Segoe UI itself for example was originally designed to be optimal at 9pt sizes, while Segoe UI Variable tweaks the letter weight and tracking depending on the size.

      For smaller text, the letters are more tightly tracked, have more weight and are more open, while at display size, text isn’t quite as tightly tracked and has amplified letter terminals. For those not familiar, tracking refers to the overall horizontal spacing between font characters. This is not to be confused with kerning, which refers to the proportional spacing between two individual letters, whereas tracking refers to, say, an entire word.

      On the subject of change, we should touch on the fact that Microsoft is set to fully remove Flash from Windows 10 in July. While support for Flash was dropped by Adobe on December 31, 2020, and Microsoft released a manual update to remove it back in October of the same year, it was, as the name implies, not necessarily mandatory. Starting in July, the Redmond giant is set to push out the update to Windows 10 v1809 and above, automagically removing the media plugin.

      To that end, the firm is also removing any update blocks for versions 2004 and 20H2 (May 2020 Update, October 2020 Update), allowing folks to freely upgrade to these supported variants. We’re on the verge of a new feature update anyway, so it’s not much of a surprise that Microsoft wants folks on the latest Windows 10 version, if possible.

      Last but not least, to the dismay of perhaps three people, Windows 10X is allegedly delayed indefinitely, as Microsoft focuses on Windows 10 proper.

      Since its original unveil at the end of 2019 with the dual-screen Surface Neo and Duo, the former device was delayed out of its Holiday 2020 release window, and Windows 10X was repurposed for single-screen devices - in stark contrast to its initial 'dual-screen devices first' approach. For now, it seems that the Redmond firm is putting 10X on the backburner, focusing its resources on the expected Sun Valley UI refresh coming to Windows 10 later this year.

      Games galore

      In a rather surprising announcement, Microsoft decided to take the wraps off a sizeable selection of titles now supporting FPS Boost. More than quadrupling the number of supported games from 23 to 97, the latest additions include Dying Light, a number of LEGO games, ReCore, and more, with supported framerates from 60 to 120FPS.

      There are good news on the Game Pass front as well, with FIFA 21, Red Dead Online, Psychonauts, Outlast 2 and many others either already available or joining the subscription very soon. Additionally, folks in the U.S. also get four months of Spotify Premium with Game Pass Ultimate, though this is available for new users only.

      On the revenue share front, Microsoft dropped its cut from 30% to 12% on PC, and was planning to do the same on console, but it will no longer do so. An interesting tidbit about the company’s strategy relates to exactly why it lowered its split. As per the court documents filed in January, this is done “in exchange for the grant of streaming rights to Microsoft.”, in other words, xCloud. It’s not exactly clear whether the proposal was far enough along to even be discussed with console publishers, but for the time being, the revenue split on Xbox remains 30/70.

      If you don’t think that’s such a great deal, maybe some of the Deals with Gold will pique your interest, like the discounts for Borderlands 3, Control, PAYDAY 2: Crimewave Edition, and others.

      However, if you have no desire to buy more games and already own the latest iteration of Flight Simulator or the spin-off title Minecraft Dungeons, it’s worth checking for updates, as both first-party games have received a number of enhancements and fixes.

      Dev channel
      The latest monthly Office Insider build on the Mac has added the ‘Share to Teams’ capability in Outlook, and more. Microsoft has announced its automation tool for security testing AI systems, dubbed Counterfit. Live transcriptions will soon be added for unscheduled and channel meetings in Teams. Microsoft has announced Reading Progress for Teams for education. Whiteboard now has improved Teams integration, support for rich content like images and stickers, and more. The Redmond giant has detailed more education features coming through August. Excel on the web now supports Power BI-connected PivotTables. Microsoft has delivered oxygen, ventilators, and more to support India’s COVID-19 response. New customization options are now available for Reply-all Storm Protection in Microsoft 365. Microsoft customers in the EU will be able to store all their data in the region by 2022. The Redmond firm has warned of a widespread gift card scam targeting organizations. Logging off
      We end the week with a refreshed Azure logo, an interesting Defender bug, and some Surface firmware updates.

      Starting with Azure, Microsoft has decided that the logo for its cloud service needed a bit of a Fluent Design facelift, and as such unveiled a brand-new icon. Ditching the angular shape of the old logo, this one is much more reminiscent of say, the Visual Studio icon, though in some cases, it may remind folks of the Adobe or Autodesk logos.

      On the flip side, what wasn’t needed was a rather weird Microsoft Defender bug, which ended up creating “thousands” of files in users' boot drives. Some folks saw small files less than 2KB in size, while other users reported multiple GBs of storage being eaten up. A fix is already rolling out, and if you’re on Microsoft Defender engine version 1.1.18100.5, you’ll be bumped up to 1.1.18100.6 following this update.

      Finally, for owners of the Surface Pro 4, Studio, Laptop 1,2, and 4, Microsoft has released a slew of firmware updates meant to bring stability and security enhancements.

      Missed any of the previous columns? Be sure to have a look right here.

      If you’d like to get a daily digest of news from Neowin, we now have a Newsletter you can sign up to either via the ‘Get our newsletter’ widget in the sidebar, or this link.