E-mails showing as in Outbox but folder is empty (Outlook 2010)

[Elliot B.]

At work, I am trying to send some e-mails in Outlook 2010 but they're getting stuck in the Outbox folder (and the recipients are not receiving them).

 

Outlook shows:

 

Outbox [4]

 

When I open the Outbox folder, no e-mails are inside.

 

The Outbox folder shows, "There are no items to show in this view."

 

Any ideas?

[Mando]

reset your nav pane mate, also confirm you are "really" authenticated against the exchange server.

 

right click Icon hold CTRL and Select "connection status" 

[Som]

check and see if you've got filters on (right click on bar on top of folder, go to view settings)

[Elliot B.]

  On 17/01/2018 at 15:30, Mando said:

reset your nav pane mate, also confirm you are "really" authenticated against the exchange server.

 

right click Icon hold CTRL and Select "connection status" 

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Can you explain how to do both of the above, please?

  On 17/01/2018 at 15:36, Som said:

check and see if you've got filters on (right click on bar on top of folder, go to view settings)

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I need more information on how to do this, if that's ok?

[Som]

  On 19/01/2018 at 09:09, Elliot B. said:

I need more information on how to do this, if that's ok?

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see picture, right click anywhere where the blue squiggle is , select view settings, then look at the filter button, see if it says off (see picture) .If it says off then it's not that, if is says something else then click the filter button and clear whatever is in there

[Elliot B.]

  On 19/01/2018 at 10:07, Som said:

see picture, right click anywhere where the blue squiggle is , select view settings, then look at the filter button, see if it says off (see picture) .If it says off then it's not that, if is says something else then click the filter button and clear whatever is in there

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Already showing 'Off'.

 

[Som]

guess it's not that then

[Nehemoth]

Do a blank search.

Select outbox > then position your mouse inside the search box > Outlook will switch to the search tab > select search tools and then advanced find > Hit find out

 

If anything it's really there will appear below.

 

I'd remember this happened to some users in the Office 2000/XP times.

 

Good luck

[Elliot B.]

  On 19/01/2018 at 11:36, Nehemoth said:

Do a blank search.

Select outbox > then position your mouse inside the search box > Outlook will switch to the search tab > select search tools and then advanced find > Hit find out

 

If anything it's really there will appear below.

 

I'd remember this happened to some users in the Office 2000/XP times.

 

Good luck

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No results.

There are definitely e-mails in there as everytime I try to send a new e-mail, the number next to 'Outbox' increases by one and recipients don't receive the e-mails.

[Mando]

  On 19/01/2018 at 09:09, Elliot B. said:

Can you explain how to do both of the above, please?

 

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To reset Nav pane

• Close outlook
• start\Run
• type "Outlook.exe /resetnavpane"
• Click Ok

Connection Settings

• With outlook open, right click the outlook icon next to clock, while holding left ctrl, right click the icon and select check connection setitngs.

 

[Elliot B.]

  On 21/01/2018 at 14:07, Mando said:

To reset Nav pane

• Close outlook
• start\Run
• type "Outlook.exe /resetnavpane"
• Click Ok

Connection Settings

• With outlook open, right click the outlook icon next to clock, while holding left ctrl, right click the icon and select check connection setitngs.

 

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Neither helps or showed an issue

 

I'll contact I.T. They're just so slow.

[Mando]

  On 22/01/2018 at 12:43, Elliot B. said:

Neither helps or showed an issue

 

I'll contact I.T. They're just so slow.

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does it show up in your OWA link? (webmail) if not they may just suggest to delete the mail profile and rebuild.

[Nehemoth]

Try this

1. https://support.microsoft.com/en-us/help/2703723/email-remains-in-the-outbox-when-you-use-the-delegatesentitemsstyle-re

2. https://support.microsoft.com/en-gb/help/948984/an-outlook-2007-e-mail-message-remains-in-the-outbox-after-you-move-it

 

 

Good luck