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Enthyos

Hello folks,

 

Hopefully I am in the right section as this issue appeared after my GPU upgrade from a RTX 2080Ti to RTX 3090.

I am encountering an issue with one my most played games (World of Tanks), the client is crashing into a black screen at random times (sound and other programs still run in the background - can use TeamSpeak for example).

This issue only happens in World of Tanks and is reproductible while in battle, does not happen while in idle or just browsing around in the garage interface. No other game I have tried so far gave me any crash - DX11 or 12.

*Did notice a weird thing that went away after the last driver update (v.461.09), the in-game gamma settings were greyed out - so I thought I’d mention this anyways.

I am at a loss here as I have run out of ideas and I can’t seem to figure out if this is an issue with hardware or is it somehow tied to the way the game works.

The crashes began mid-November and since then I have contacted the player and technical support teams @Wargaming – the company behind World of Tanks creating multiple tickets that lead nowhere so far.

My rig config – pc part picker link here.

Age of the computer (hardware) ranging from new – GPU to 1 and a half years old for most of the system hardware.

OS wise the system was installed around 08/19.

 

Here is a list of things I tried after reading around on the internet on various forums and asking all my tech-savvy friends for help:

§  Updated/Rolled back the GPU drivers using DDU in Safe mode – Not connected to the internet / Windows Drivers Updates off > tried the versions (Studio and Game Ready): 442.74*did not recognize my GPU as expected* - 456.38 - 457.30 - 460.97 (beta) and the latest drivers as well - now running Game Ready 461.09.

§  Made sure my temps are low and there is no overheating - at an ambient temp of roughly 23-4 C degrees - I get to a maximum 71C on GPU and 68/70 CPU side during stress test or even lower temps when just under intense gaming (CoD – Cold War / Metro Exodus for example) - and high 50 C CPU / low 60C on the GPU.

§  Cleaned the registry using CCleaner.

§  Modified the page file system to a higher value and reverted to windows default (32 GB of physical RAM memory should be more than enough- but hey I gave it a shot anyway)

§  Updated the latest chipset drivers from AMD site.

§  Updated the GPU firmware and latest Aorus software.

§  Updated to the latest BIOS (now running F31j)

§  Disabled the XMP Profile in BIOS / and using all stock settings in BIOS.

§  Updated to the latest Creative Sound Blaster sound card drivers

§  Used the windows default recommended sound settings (suggested by the Wargaming Support team)

§  Rebooted my router & network devices for a few minutes (suggested by the Wargaming Support team)

§  In Nvidia Control Panel set the game to use Maximum Performance mode as some user recommended in a similar issue with Apex Legends.

§  Disabled G-Sync + gave it a go with V Sync on and off (Using a G-Sync monitor @ 1440p 165hz)

§  Downclocked my GPU using the Aorus tool to the reference RTX 3090 specs.

§  Enabled and tested Low Latency mode

§  Updated to the latest chipset from the AMD site.

§  Tried running the game with no Antialiasing / Off in NVCP as well.

§  Launched the game in Windowed - Windowed borderless - Fullscreen

§  Lowered the resolution from 1440p to 1080p and 720p

§  Tried to run the game with the lowest graphical settings in all the above resolutions

§  Since the game client has the option – tried both x32/x64 clients

§  Tried Compatibility mode Windows 7 & 8

§  Launched the game in safe mode

§  Used both HD and SD client (lower end machines version)

§  Ran the game integrity check (suggested by the Wargaming Support team)

§  Added the game as a firewall exception (suggested by the Wargaming Support team)

§  Removed the Appdata WoT folder that contains all the game settings (suggested by the Wargaming Support team)

§  Reinstalled the game multiple times

§  Made sure the DirectX Suite is up to date

§  Uninstalled Easy Tune Engine Service/ Team Viewer (as suggested by the Wargaming Support team)

§  Disabled & Uninstalled iCue / Aorus Software / RGB Fusion 2 (suggested by the Wargaming Support team)

§  Clean booted - Windows Default Only

§  Deleted the cache Nvidia Shader Cache

§  Disabled onboard sound in Device Manager

§  Used a TDR Manipulator  and disabled / reenabled it.

§  Updated my Windows 10 to the latest build 20H2

§  Rather recently replaced my PSU unit (end of 2019)

§  Ran a 3D Mark benchmark (Firestrike Demo) while logging with Hwinfo64 * Sensors Only – Log here (3D Mark Results + Hwinfo64 Log) (advised by the user Greybear on Nvidia Forums)

After the latest tests (here) advised by the user Greybear  in my post  on the Nvidia Forums the readings in the log file he points out there is an anomaly, you can see it in the Images in the 12v LOW column "" 0 "" .

Open the Google Drive Link above access the .csv file and scroll across to column LV - MD - see all the 0 entries.... notice that the 12 readings appear in the wrong column on some of the 0 reading in the LV column.

He recommended that I set the RAIL performance to SINGLE RAIL on my PSU.

 

My knowledge on PSU’s is quite limited - Any thoughts on that?

 

*I will redo the benchmarks and log the info as soon as I get home from work. *

After digging for any leads in my crash logs, I found the following information into the game’s crash log and Windows Event logger:

 

Python Log here World of Tanks client:

INFO: [Info] FATAL ERROR: RenderSystemDeviceAccess::genericInterfaceCallFailureHandler - device in unsupported state: The device has been removed.”

 

This seems to be synchronized time stamp wise - with the report from the Windows Event logger that points to the nvlddmkm file stopping to work:

 

" Event id - 1062600691 in Source "nvlddmkm" cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event: \Device\Video3 Graphics Exception on (GPC6, PPC 0)"

I have tried capturing a screenshot right after the black screen crash to see if it pops any information but the screenshots are black.

 

I am aware that this is a long post, but I am still having hope that there is a way to find a fix for this.

Thank you very much for your time and patience.

Any help is highly appreciated.

Edited by Enthyos
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Ixion

Looks like a pretty comprehensive list of things you've tried.

 

The one step which may be missing is a completely clean from scratch driver install (although you mention using Safe mode so may have already done this). Use DDU https://www.techspot.com/drivers/driver/file/information/17830/ to completely remove any old drivers then install 461.09 with default settings.

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Enthyos
3 hours ago, Ixion said:

Looks like a pretty comprehensive list of things you've tried.

 

The one step which may be missing is a completely clean from scratch driver install (although you mention using Safe mode so may have already done this). Use DDU https://www.techspot.com/drivers/driver/file/information/17830/ to completely remove any old drivers then install 461.09 with default settings.

Hello @Ixion, thank you for your reply, i did use DDU to reinstall my drivers.

Unfortunetly that does not seem to help with my issue.

 

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+jnelsoninjax

Honestly I might say that it is the game itself, since you said you have not had any issues with other games. Is the game up to date?

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farmeunit

I have issues with Rainbow Six from time to time, and it's always seems to coincide with an update for the game.

 

There was an older driver that's been the most reliable.  I see you tried, that, though.  Have you contacted their support and sent them logs?

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Enthyos
44 minutes ago, jnelsoninjax said:

Honestly I might say that it is the game itself, since you said you have not had any issues with other games. Is the game up to date?

Yes, and the support team concluded that it's my system that needs to be checked... :(

32 minutes ago, farmeunit said:

I have issues with Rainbow Six from time to time, and it's always seems to coincide with an update for the game.

 

There was an older driver that's been the most reliable.  I see you tried, that, though.  Have you contacted their support and sent them logs?

Yes been doing that back and forth ever since it first happened. Had no issues with my 2080Ti before.

 

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+Biscuits Brown

If the game is that important to you, I'd get a spare SSD, take all the drives out of my computer. Reinstall windows on the spare SSD then install WoT. Nothing else.  If that works, well you know the issue isn't hardware related. If it still fails, you only have a few options and I'd start with putting the 2080Ti back in and test.  If that works either your 3090 is bad or the PSU is sufficient (or just crappy) for that 3090. Your parkpicker link isn't there so we cant see your system. 

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Enthyos
3 hours ago, Biscuits Brown said:

If the game is that important to you, I'd get a spare SSD, take all the drives out of my computer. Reinstall windows on the spare SSD then install WoT. Nothing else.  If that works, well you know the issue isn't hardware related. If it still fails, you only have a few options and I'd start with putting the 2080Ti back in and test.  If that works either your 3090 is bad or the PSU is sufficient (or just crappy) for that 3090. Your parkpicker link isn't there so we cant see your system. 

Hello Biscuits Brown,

Appreciate the support here, i have not thought about doing that, pretty neat ideea.

I will give it a  try and come back with some feedback after the install is done.

Unfortunetly i do not have the 2080ti anymore, but i guess i could try and find someone willing to help me out for further testing near me.

Pc build here. - Was i wrong to go for the Corsair RM1000x psu ?

Much appreciated.

 

In the meantime do you guys have by chance any troubleshooting experience when it comes to  the nvlddmkm.sys error?

 

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+Biscuits Brown

Since it's only one game causing the issue and the issue is related to the video card driver really points to something the game is doing that is conflicting with your setup. I'm still thinking the fresh install will help isolate this. I'd even go so far as to install windows and NOT install any NVidia drivers. Just let windows install what it wants then install WoT and give it a play. Unless you received a bad PSU, the Corsair should be MORE than sufficient. 

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goretsky

Hello,

 

The PSU should be adequate.  From looking at this photo of it:

image.png.a00246fe56e979af435f27403cfca79d.png

the power supply has connectors for three 8-pin PCIe cables.

 

From reading this description of the video card:  https://www.gigabyte.com/us/Graphics-Card/GV-N3090AORUS-X-24GD/sp#sp the video card has connectors for three 8-ping PCIe cables.

 

Have you verified that each of the three separate connectors on the video card has its own cable going to it from the power supply, without any splitters or double-headed cables being used?

 

Regards,

 

Aryeh Goretsky

 

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Enthyos
2 hours ago, goretsky said:

Hello,

 

The PSU should be adequate.  From looking at this photo of it:

image.png.a00246fe56e979af435f27403cfca79d.png

the power supply has connectors for three 8-pin PCIe cables.

 

From reading this description of the video card:  https://www.gigabyte.com/us/Graphics-Card/GV-N3090AORUS-X-24GD/sp#sp the video card has connectors for three 8-ping PCIe cables.

 

Have you verified that each of the three separate connectors on the video card has its own cable going to it from the power supply, without any splitters or double-headed cables being used?

 

Regards,

 

Aryeh Goretsky

 

Thank you for your reply Mr.Goretsky

I was aware of this potential issue as i have some experience with building PC's and the limitations of a  8-pin cable, so i went for 3 separate 8-pin PCIe cables.

This weekend i will try and see if  the solution proposed by  Biscuits Brown helps in any way and proceed to a clean install. 

The more i read on the internet the more i fear that i might be one of those plagued by the "black screen with sound + 100% fan  speed RTX series" club.

What bugs me is that so far i do not experience crashing in anything else.

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goretsky

Hello,

My next suggestion would be to check with Gigabyte.  Perhaps there is a known issue specific to the video card with another component in the computer that they are aware of, or you received one from a batch with some faulty component known to be mixed in.

 

Regards,

 

Aryeh Goretsky

 

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Enthyos

I am currently waiting an answer from Gigabyte, i have watched posts over the internet there does not seem to be any sort of trend going on.

Will post back any official comments on the issue.

Thanks again Aryeh Goretsky.

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      I've said this many times before, but HP's Spectre x360 series is the sexiest line of PCs on the market. Honestly, these are great laptops, but the design is absolutely a differentiator. This is the type of PC that if you use it in public, people are going to notice it. It's a long way away from the boring old MacBook clones that we still see a lot of, and it's really impressive how it's evolved over the years.



      The color of the model that HP sent me is called Poseidon Blue and it has Pale Bronze accents. This is actually the first time that the company has sent me a Poseidon Blue Spectre, which is pretty cool. It also comes in Nightfall Black with Copper Luxe accents, and that one is also stunning. And finally, there's boring old Natural Silver, a color that HP actually killed off one year and then brought back due to popular demand.

      The Pale Bronze accents actually look silver, so it's very pale. You'll notice the chrome-colored HP logo stamped in the lid. You can also see the Pale Bronze hinges in the image above; what you can't really see is that the sides are also this color, along with other parts.



      It also has gem-cut edges, adding to the style that you find in the Spectre x360. Note that this design is the same as we saw with the last couple of generations of the Spectre x360 14, just adapted for the larger form factor.

      You'll notice on the right side that there's a microSD slot, a 3.5mm audio jack, and one USB Type-C port. That USB Type-C port is Thunderbolt 4, which frankly, isn't all that different from Thunderbolt 3. They both support 40Gbps data transfer speeds, or up to two 4K monitors on a single port. The difference is that Thunderbolt 3 had a minimum spec that used two lanes instead of four, supporting half of that, and there was no easy way to know what you were buying. HP always supported the full spec, so nothing is really changing here. That's a good thing, by the way.



      Tucked in the corner there is a second Thunderbolt 4 port. The cool thing about that one is that it's designed to keep the cable out of your way, and you can fold the display back without the cable getting in your way as well.



      On the left side, there's a USB 3.2 Gen 1 Type-A port, which gets speeds of 5Gbps. If you're unfamiliar with USB 3.2 Gen 1, you might know it better as USB 3.1 Gen 1, or USB 3.0, because they're exactly the same and it just keeps getting rebranded. I'd like to have seen USB 3.2 Gen 2 (or USB 3.1 Gen 2) on here. After all, this is a premium laptop and other PCs are getting it, so I'm not sure why we're getting last-gen ports.

      Also, notice that while one of the back corners has a USB Type-C port, the other corner is empty. In previous designs, there was a power button here, but this has been moved to the keyboard.

      But most importantly, this convertible laptop is sexy. When it comes down to a laptop that I want to carry with me, the Spectre x360 is it, and a big part of that is because of the design.

      Display and audio
      Like I said earlier, the Spectre x360 14 has a 13.5-inch 3:2 display. If you don't like taller displays, don't worry because the Spectre x360 13 was refreshed alongside this. You can still get a 13.3-inch 16:9 screen if that's what you want. Keep in mind though that this isn't just 0.2 inches larger. Screens are measured diagonally, so the change in aspect ratio means that it's actually a much bigger display, and it's 25.6mm taller.



      This is also a better aspect ratio for portrait orientation. The wider screen is great for a laptop use case, but this is a convertible. This is meant to be used as a tablet just as much as a PC. Now, it feels more natural that way.



      There's also an app pre-installed called HP Display Control, which has different settings for the display. This something that the company started using when it introduced OLED displays on its Spectre lineup, because while OLED produces vibrant, beautiful colors, they're not necessarily accurate. HP's display calibration software solved that issue, and now it's available for all screens.



      The viewing angle is a full 178 degrees, meaning that you can look at it from any angle without any visible distortion. Also, it's worth noting that this display does come in a 4K OLED variant. While we're starting to see more and more 3:2 laptops hit the market, this is the only one I've seen with an OLED option. I believe that HP did send OLED to some reviewers, but not this one. The company did say it was working on getting me one a few weeks ago, but frankly, I couldn't hold back this review any longer.

      Also, there's a 1,000-nit Sure View Reflect option. That's HP's privacy screen technology which is designed to prevent people from looking over your shoulder and being able to see what's on your screen.



      Once again, HP partnered up with Bang & Olufsen for the speakers, of which where are four. There's a speaker bar right above the keyboard, something that actually went away on the 13.3-inch model thanks to the footprint shrinking so much. But thanks to the taller display on the 13.5-inch version, it's almost like HP can just use the old chassis.



      There are also speakers underneath the device. That way no matter what orientation you're using the Spectre x360 in, you have sound firing at you.

      The speakers are loud and they're clear, creating a pretty solid media consumption experience. Whether you're listening to music at your desk or you're playing a game, this gets the job done.

      Keyboard and trackpad
      The keyboard spans edge to edge on the deck, and it's the same as it is on the 16:9 one. Like I said, the key difference is that it once again has the speakers above it. This keyboard has grown into being one of my favorites for a consumer PC. HP had originally produced what I believe to be the best keyboard on a laptop in its EliteBook 1000 series, but now it's bringing it to more devices.



      The keys don't feel wobbly at all, and they seem to have the perfect amount of resistance to be comfortable. It's also a particularly quiet keyboard, something that's really nice if you're like me and tend to hit the keys too hard at times.



      HP also moved a lot of other parts to the keyboard. There's no switch on the side of the chassis for a physical camera shutter anymore, and like I said above, there's no power button on the corner anymore. The way the camera shutter works has changed too. Previously, HP disconnected it internally, an elegant solution that probably wasn't convincing enough for a feature that's designed out of distrust. Now, it disconnects it internally, but it also shows a physical block over the camera.



      The fingerprint sensor is part of the keyboard now too. Previously, it was to the bottom-right of the keyboard. Adding these keys to the keyboard is a design change that we're seeing across HP's lineup.



      The touchpad is a Microsoft Precision touchpad, something that HP took longer than its competitors to adopt. That means that it's faster, it's more responsive, and it supports the gestures that you're used to.

      Performance and battery life
      The Spectre x360 14 that HP sent me includes an Intel Core i7-1165G7 and 16GB RAM. The CPU is a quad-core chip with eight threads from the Tiger Lake family. Tiger Lake is Intel's second-generation 10nm family, the first of which was Ice Lake, so the process has been refined a bit.

      But also, it includes new Iris Xe graphics. Last year's Ice Lake chips began a focus from Intel on its integrated graphics, so that's being taken to a new level now. Yes, you can play FHD games on this machine, and it's pretty impressive. I'm doing things on thin and light PCs that I'd previously never have done without dedicated graphics.



      And if you do need dedicated graphics, you can use Thunderbolt 4 to plug in an external GPU. That's a major benefit of Thunderbolt, which is more or less exclusive to Intel PCs. You can take this on the go and have the power of Iris Xe graphics, and bring it home to a desktop setup that has two 4K monitors and an external GPU, all running off of the two Thunderbolt 4 ports.

      For battery life, that's impressive as well. Doing regular work, I got at least eight hours out of it, although I wasn't able to stretch it to 10 hours. This is with the power slider one notch above battery saver and the display brightness at 50%. Of course, this is the FHD model, so that number will suffer if you get the UHD OLED model or the 1,000-nit Sure View configuration. One thing that I can say about HP is that it absolutely cares about battery life in its products, and it rarely lets me down. This is definitely among the best battery life in its class.

      For benchmarks, I used PCMark 8, PCMark 10, and Geekbench 5.

      Spectre x360 14
      Core i7-1165G7 Spectre x360 13
      Core i7-1065G7 Dell XPS 13 2-in-1
      Core i7-1165G7 Acer Aspire 7
      Ryzen 7 4700U PCMark 8: Home 4,094 3,243 4,344 3,702 PCMark 8: Creative 4,527 3,818 4.560 4,228 PCMark 8: Work 3,896 3,034 3.980 3,689 PCMark 10 4,705 4,147 4,929 4,718 Geekbench 5 1,414 / 4,470 1,526 / 5,623
      Conclusion
      HP's Spectre x360 is my favorite family of PCs, just because they're so unique and sexy. Now that the smaller model comes with a 3:2 display, I'll tell you what I really want. I want HP to do this with the larger 15-inch model. Give me something with a 45W CPU and dedicated graphics with a bigger 3:2 display, but I digress.



      My only complaints are that it's using a last-gen USB Type-A port, and also that there's no cellular option. HP did announce the Spectre x360 5G at the same time that it announced this, but that's still using the 16:9 display. If you want 3:2, there's no cellular option for the first time in years.

      But this is an awesome PC, even aside from the design that I can hardly get over. I'm happy to see the speakers return to the keyboard deck, and speaking of the keyboard, this is probably my new favorite on a consumer laptop. It's phenomenal.

      Everything about the Spectre x360 14 is phenomenal, and as always, I totally recommend it. You can find it on Hp.com here.