How can I know if my brand new cell phone was actually pre-owned?

[freedonX]

I bought a Motorola G7 play for someone at a reliable store here in Mexico. Been buying my hardware needs in that store for the past 6-8 years never had a problem.

But funny the brand new G7's box had some tape/scotch on the edge ,but what really caught my eye was on the phone itself it was the "T" logo from T-mobile. T-mobile doesn't exist in Mexico! Also has the following letters  "REVVL" (attached pic).

I want to go back to the store and check what the hell. I don't mind if the logo , if it's a aesthetic thing. What I'm really concerned if this was a previouslly owned devicem but I want evidence

[Mindovermaster Global Moderator]

Yeah, go to your store and see what they say.

[Barney T. Administrators]

Moved to Android Support for better coverage!

[+Random Stranger Subscriber¹]

26 minutes ago, freedonX said:

I bought a Motorola G7 play for someone at a reliable store here in Mexico. Been buying my hardware needs in that store for the past 6-8 years never had a problem.

But funny the brand new G7's box had some tape/scotch on the edge ,but what really caught my eye was on the phone itself it was the "T" logo from T-mobile. T-mobile doesn't exist in Mexico! Also has the following letters  "REVVL" (attached pic).

I want to go back to the store and check what the hell. I don't mind if the logo , if it's a aesthetic thing. What I'm really concerned if this was a previouslly owned devicem but I want evidence

This is NOT g7 play. It is revvl. It is a similar but NOT the same phone.

 

I would return immediately since you were misled.

[spikey_richie]

https://www.gsmarena.com/compare.php3?idPhone1=9357&idPhone2=8809#usa,*,*

 

Hard to tell if it's a first gen Revvl, but I would assume so. If it is, you've been sold a sub-par product.

[RangerLG]

The Revvl isn't even a Motorola product.  It was made by TCL for T-Mobile.

[adrynalyne]

1 hour ago, RangerLG said:

The Revvl isn't even a Motorola product.  It was made by TCL for T-Mobile.

Who knows if it’s even that since it has a Motorola logo on it too. 

[Brandon H Supervisor]

25 minutes ago, adrynalyne said:

Who knows if it’s even that since it has a Motorola logo on it too. 

yeah everything about that phone seems fishy. It may even be a counterfeit.

 

take it back for sure.

[+Good Bot, Bad Bot Subscriber¹]

4 hours ago, RangerLG said:

The Revvl isn't even a Motorola product.  It was made by TCL for T-Mobile.

 

3 hours ago, adrynalyne said:

Who knows if it’s even that since it has a Motorola logo on it too. 

 

The  T-Mobile Revvl was a rebranded Moto G7 at one point.

 

https://www.androidpolice.com/2019/07/10/t-mobile-revvlry-plus/

Edited February 12, 2021 by Superuser

[Brandon H Supervisor]

16 minutes ago, Superuser said:

 

 

The  T-Mobile Revvl was rebranded Moto G7 at one point.

 

https://www.androidpolice.com/2019/07/10/t-mobile-revvlry-plus/

weird. it's always confusing when they do cross branding like that

[adrynalyne]

3 hours ago, Superuser said:

 

 

The  T-Mobile Revvl was a rebranded Moto G7 at one point.

 

https://www.androidpolice.com/2019/07/10/t-mobile-revvlry-plus/

Good to know, but a quick glance, I didn't find any Moto logos on them. Maybe its a newer revision. Still not sure I would trust it without going back to the store and demanding them take a look at another clearly untampered box.

[+Good Bot, Bad Bot Subscriber¹]

2 hours ago, adrynalyne said:

Good to know, but a quick glance, I didn't find any Moto logos on them. Maybe its a newer revision. Still not sure I would trust it without going back to the store and demanding them take a look at another clearly untampered box.

It should be returned just based on the fact he was told it was an actual Moto G7. I was also puzzled by the Moto logo. Pre-production unit? LOL

[freedonX]

Actually managed to return it without a hassle. He wasn't able to answer me why the rebrand, but oh well returned it is what it counts

[Mindovermaster Global Moderator]

3 hours ago, freedonX said:

Actually managed to return it without a hassle. He wasn't able to answer me why the rebrand, but oh well returned it is what it counts

Did you get a new "real" one?

[freedonX]

9 hours ago, Mindovermaster said:

Did you get a new "real" one?

Got store credit, going to buy a G7 Power. Let's see if it isn't another T-Mobile...

I've ordered several hundreds, maybe already thousdans of equipment for personal and my business, so I'm giving them the reason of doubt there was a mistake on the import.