Settlers New Allies crashing and won't start

[kiddingguy]

When launching Settlers New Allies (via Ubisoft Connect) it won't launch.

The splash screen sometimes appears, then a 'black' The Settlers window and that it crashes/vanishes.

Do you guys also experience this? I have submitted a request at Ubisoft, but they are (as it looks like) very busy and not responding.

I also uninstalled Settlers New Allies, deleted the cache, restarted my computer, updated to latest nvidia drivers and Windows Update etc etc.
It's a Windows 11 24H2 machine (see sig)

 

[Schabang]

Register here just so i can say that you are not alone.
Not what you want to hear but i have the exact same thing happening to me.

Sent reports and sent question about it to Ubisoft two days ago.

[kiddingguy]

On 28/02/2025 at 17:33, Schabang said:

Register here just so i can say that you are not alone.
Not what you want to hear but i have the exact same thing happening to me.

Sent reports and sent question about it to Ubisoft two days ago.

I don't see a link with 'register here' in your post. Am I correct?

[Som]

On 28/02/2025 at 19:53, kiddingguy said:

I don't see a link with 'register here' in your post. Am I correct?

i presume he meant registered here .... to respond, here being neowin

[kiddingguy]

On 28/02/2025 at 21:15, Som said:

i presume he meant registered here .... to respond, here being neowin

Aha. That makes sense. Thx @Schabang

[hellowalkman Reporter]

Does removing KB5050094 work???

[kiddingguy]

On 01/03/2025 at 09:58, hellowalkman said:

Does removing KB5050094 work???

It's listed as an update.

 

...yet nowhere to be found

[kiddingguy]

Uninstalling did the trick. THX @hellowalkman

I had to uninstall first KB5051987, and after the reboot also uninstalled KB5050094.

Edited March 1, 2025 by kiddingguy

[kiddingguy]

Interestingly to see that Windows Update is now downloading KB5051987 (and thus skipping 5050094).

Hopefully Settlers is playable after installing this 5051987 update. Otherwise, I know where to look...

[kiddingguy]

Update:
With KB5051987 reinstalled Settlers not working and launching.

So apparently it has something to do with the Microsoft's update.... any ideas if this will be fixed in the March "patch Tuesday", because I don't really like an unpatched W11 24H2.

[kiddingguy]

How (un)save it is to uninstall KB5051987?

I see/read on the 'interwebs' there's a lot of issues with it.

[Nick H. Supervisor]

On 02/03/2025 at 20:38, kiddingguy said:

How (un)save it is to uninstall KB5051987?

I see/read on the 'interwebs' there's a lot of issues with it.

Are you using any of these on the same system that you're playing the game?

[kiddingguy]

On 02/03/2025 at 22:40, Nick H. said:

Are you using any of these on the same system that you're playing the game?

No. None of these three.

[kiddingguy]

Even with the -to me- just released KB5052093 update it's still not running & working.

[kiddingguy]

Not even with the KB5053598 update released today.

Come Microsoft & Ubisoft... you can do better!

[TheGhostPhantom]

On 01/03/2025 at 03:59, kiddingguy said:

Interestingly to see that Windows Update is now downloading KB5051987 (and thus skipping 5050094).

Hopefully Settlers is playable after installing this 5051987 update. Otherwise, I know where to look...

It’s not all that interesting. That what happens when an update is superseded by another update.

KB5051987 is from February. You should be installing KB5053598 if you want to keep your system updated.

Apparently your post was from February. My apologies. KB5053598 would have superseded KB5051987

[kiddingguy]

On 12/03/2025 at 06:00, TheGhostPhantom said:

It’s not all that interesting. That what happens when an update is superseded by another update.

KB5051987 is from February. You should be installing KB5053598 if you want to keep your system updated.

Apparently your post was from February. My apologies. KB5053598 would have superseded KB5051987

I have installed KB5053598.

However, not uninstalled the previous (previews) KB-updates (e.g. KB5052093). But since these are cummulative... does that really matter?

[TheGhostPhantom]

On 12/03/2025 at 02:20, kiddingguy said:

I have installed KB5053598.

However, not uninstalled the previous (previews) KB-updates (e.g. KB5052093). But since these are cumuulative... does that really matter?

KB5052093 was a Preview cumulative update. I would revert to KB5051987 rather than stay on KB5052093. Since there are problems with KB5051987 I would then rollback to KB5050009. It's very likely problem is with Ubisoft's software not necessarily at fault of Microsoft's patch.

[kiddingguy]

Reverting and restoring to previous KB-updates led to an unusable and corrupt Windows  [the all-known BSOD when booting]

I had to reinstall everything. But even with the new installation set, and all current monthly updates... no playable The Settlers: New Allies.

And still a crash, and crash report to be sent.

[pololy07]

On 3/13/2025 at 4:23 PM, kiddingguy said:

Reverting and restoring to previous KB-updates led to an unusable and corrupt Windows  [the all-known BSOD when booting]

I had to reinstall everything. But even with the new installation set, and all current monthly updates... no playable The Settlers: New Allies.

And still a crash, and crash report to be sent.   

KB5052093 was a Preview cumulative update. I would revert to KB5051987 rather than stay on KB5052093. Since there are problems with KB5051987 I would then rollback to KB5050009. It's very likely problem is with Ubisoft's software not necessarily at fault of Microsoft's patch to play here

It might be a good idea to temporarily disable Windows updates and test it again. If the game runs smoothly on earlier updates, then the issue is likely related to the recent Microsoft patches

[kiddingguy]

Nope. Not even with the latest KB5055523 April Patch Update installed.

[Som]

On 08/04/2025 at 18:45, kiddingguy said:

Nope. Not even with the latest KB5055523 April Patch Update installed.

Dunno if someone has mentioned this before but have you tried it on windows 10. I had an issue with star wars outlaws and installed Windows 10 on a separate partition until they fixed it. 

[kiddingguy]

On 08/04/2025 at 19:58, Som said:

Dunno if someone has mentioned this before but have you tried it on windows 10. I had an issue with star wars outlaws and installed Windows 10 on a separate partition until they fixed it. 

It DID run on Windows 11 24H2 before the January KB5050094 update earlier this year [see also above]. So technically up until end of January 2025, and thus also 2024 and earlier.

All other updates after that didn't make the game work again.
I have no W10 machine to try it on.

[Som]

On 08/04/2025 at 19:02, kiddingguy said:

 

All other updates after that didn't make the game work again.
I have no W10 machine to try it on.

You don't need another machine, partition around 20 gigs on your current machine, install windows 10, or an early version of windows 11 there. It really is quite simple.. you can keep your current os for everything else

[kiddingguy]

On 08/04/2025 at 20:24, Som said:

You don't need another machine, partition around 20 gigs on your current machine, install windows 10, or an early version of windows 11 there. It really is quite simple.. you can keep your current os for everything else

Like I said… it did work. I even uninstalled these KB’s and got it working again.